Ybug
About Ybug
Ybug Pricing
Starting price:
$5.82 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Ybug
1 - 5 of 20 Reviews
Zuz
Verified reviewer
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Essential Visual Feedback tool for any webdesigners and developers
yBug saves me a lot of work hours on daily bases. It is clear and simple to use and I didn't need to look for any other tool once I've found it.
PROSyBug is really useful tool with great integrations I mostly use the one for Asana and Trello. yBug reports are easily readable with clear call message for users and with all the necessary information for me to solve any issue they might be reporting. I have to praise the tech support that responded to my feature request within few hours!
CONSNo cons really. I really enjoy this tool
Noah
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great software for visual bug reporting!
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CONSNothing, to be honest. It does everything we need.
Reasons for switching to Ybug
Because Marker.io was too expensive for our needs.
Vendor Response
Hey Noah, Thank you so much for your kind words and positive feedback! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Ybug! Radim
Replied October 2023
Ben
Railroad Manufacture, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed March 2021
Simple to set up
Easy to set up, and the integrations with Github and other providers are smooth.
CONSThere were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it.
Reason for choosing Ybug
Clearly advertised the integration with Github Issues.
Vendor Response
Hello, thank you for your honest review, we appreciate your feedback! We'll try to update the cursors used in our Feedback Widget (now the system cursors are in use). If you had any other usability issue, please tell us. Best Regards, Radim H. / Ybug
Replied April 2021
Julie
Verified reviewer
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Ideal for Bug reporting
Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.
PROSIt was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.
CONSFor the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting.
Reason for choosing Ybug
We had the chance to meet the owner of Ybug and when discussing our needs, it seemed that the product could cover everything we were looking for and the price was very attractive.
Jakub
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2022
Ybug is a great feedback gathering tool
Overall it's working great so far, though we haven't been using it very long.
PROSYbug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA.
CONSAs mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting.
Reason for choosing Ybug
It offers great value for money and supports both sending feedback as well as bug reporting.