Ideagen Quality Management
About Ideagen Quality Management
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Most Helpful Reviews for Ideagen Quality Management
1 - 5 of 165 Reviews
Sarah
Verified reviewer
Warehousing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Q-Pulse Enterprise
The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.
PROSWhen I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.
CONSDue to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.
Annabelle
Building Materials, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Qualsys Experience
A positive experience with knowledgeable and helpful staff to help you through the implementation and problem solving.
PROSEase off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration
CONSAudits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently.
Reason for choosing Ideagen Quality Management
Locality of organisation User friendly Proce
Reasons for switching to Ideagen Quality Management
Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.
Vendor Response
Thank you for writing us a review Annabelle. We're really delighted you find EQMS easy to use and flexible to tailor to your own needs. Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application. All the best, Emily
Replied August 2019
Stephen
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2017
Overall, very positive. The business has staff in all departments who engage well with customers.
The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment. The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system. On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.
CONSHaving to re-create successful pilot projects from UAT to the Live site is a frustration! Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further. The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).
Vendor Response
Hi Stephen, thank you for taking the time to review EQMS. We are delighted you have found the changes to EQMS have been made in a timely manner and that you have found the configuration process has been simple. We have our customer voice meeting first thing next week and we will cover how we can streamline the UAT to go-live process. We will let you know whether that is going to be possible. We're really delighted you find the value for money and the customer support excellent. We'll keep working on ease of use and functionality. Many thanks, Emily
Replied July 2017
James
Plastics, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
eQMS Software Reinvigorated Our Quality Compliance Processes!
We gave Qualsys an extremely short lead-time to embed Document Manager and Issue Manager - both deadlines were met in time which was HUGELY impressive. Customer support / service is impeccable.
PROS1) Easy to configure 2) Simple to use 3) Clever features (progress dashboards, document links etc).. 4) Document review reminders 5) Users can give feedback on controlled documents
CONSThe reports are not configurable enough for our processes
Reason for choosing Ideagen Quality Management
The software just looked and felt better then Q-Pulse. The clever features and ease of use sold it to us.
Reasons for switching to Ideagen Quality Management
DDM was originally brought into the business as a document management software tool. We were told that the software could handle a full eQMS, which when rolled out proved extremely difficult.
Vendor Response
Thank you for the kind words James! We're so glad you're enjoying using EQMS and that it has reinvigorated your quality and compliance management processes. We'll get your account manager to get in contact with you about any reporting gaps. It may be that you've thought of a new metric idea others may find helpful too! Alternatively, please send any feature or idea requests through to the whole team at info@qualsys.co.uk. We'd be delighted to hear any ideas you have. Thanks again, Emily and the Qualsys team. www.qualsys.co.uk/contact
Replied July 2019
Kelsey
Verified reviewer
Research, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Flexible, User Friendly Quality System
We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.
PROSThe flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.
CONSThere are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.