About CaterZen

CaterZen is a cloud-based catering management solution that allows caterers to manage operations, sales and marketing. It also helps users track sales, take orders, view reports for kitchen planning and manage employees.

The solution provides customer relationship management (CRM) capabilities for prospect information management. Users can manage interactions with clients through emails, meetings, to-do lists and calls. CaterZen helps caterers to create invoices, manage payments and produce aging reports to track collections.

The solution enables caterers to store and search for information from existing clients and capture new client details while taking orders. CaterZen also provides an interactive mapping tool to manage catering deliveries. Users c...


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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of CaterZen

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

May 2018

Jim from Cranberry Creek Cafe & Catering

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Been a user for many years! Very satisfied!

Pros

Makes accounts receivable so much more manageable Great marketing capabilities. Customer support if fabulous. Very responsive. Allowed me to grow my catering business exponentially over the last 8 years!

Cons

No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

November 2017

Jessica from Stomp Chomp & Roll

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

This software enables us to get orders in quickly and efficiently and is relatively simple to use.

Increase in sales and ease of operating to be productive.

Pros

I really do love this software and all that it provides!! I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc. The Support Tickets are responded to with a quick response. MUCH quicker than years ago! I appreciate the acknowledgement and communication that they are working on getting me an answer. I like the Loyalty Program and also knowing that you all are able to send out our certificates for us! I like the new auto fill when you go to put in an address, save a lot of time! (it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles). I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!

Cons

I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it. I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied" I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned. Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item

Response from Restaurant Catering Systems

Replied November 2017

Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address. Thanks! Michael Attias Founder/President

August 2018

Sandi from Bar-B-Cutie Smokehouse

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2018

Catering Zen for BBC Smokehouse

Overall, my experience has been good. I like the easy navigation through of the software.

Pros

Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

Cons

Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

Response from Restaurant & Catering Systems

Replied August 2018

Sandi - thanks for the feedback. We appreciate you using our system. Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices. We also have a variety of reports for production we can help you with for departments. We have a Client Success Manager, ready, willing and able to help you out. We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription. Thanks! Michael

August 2017

John from Backyard Catering

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Truly a 5 Star Product. We could not run our catering department without it.

It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability.

Pros

1) Ease of use 2) Depth of features 3) Marketing Module 4) Delivery Module 5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often.

Cons

It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody.

August 2017

Mike from Moe's Southwest Grill

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Best decision we ever made for our business. We got organized and we grew sales by 20% year 1!

Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.

Pros

User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS!

Cons

They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!!