About Sandbox Child Care Management


Sandbox Childcare Management is a cloud-based child care management software solution that enables child care and daycare center owners to manage their day-to-day operations by automating functions such as recordkeeping, attendance tracking and payment processing.

Sandbox Childcare Management has core modules that include an administration dashboard, a time clock, online registration, automated billing and reporting.

This solution also helps to manage check-ins and check-outs for children, email notifications to parents, automated creation and delivery of invoices, auto-debiting payments and the creation of ad-hoc reports. With Teacher App, staff can track attendance, view child information, communicate with parents, upload real-time activity updates and photos as well as add daily logs.

Sandbox Childcare Management operates across child care and daycare centers in North America. Pricing is subscription-based depending on the number of children plus a one-time setup and training fee. Support is available via phone, email and other online resources



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Supported Operating System(s):

Web browser (OS agnostic)

51 Reviews of Sandbox Child Care Management

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(48)

4 stars

(2)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 51 reviews

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February 2019

Hannah from YMCA Camp Coniston

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

I knew immediately that I liked Sandbox from the demo because it was so easy to use!

Overall, Sandbox has been very intuitive and easy to use. It's great to have the platform online and in an app so it's always accessible. I've been very happy with Sandbox so far!

Pros

Sandbox has been very easy to use, and luckily I have not had a lot of questions or issues. But, I would say what I like most about Sandbox so far is the Customer Service. The old software I was using would require several phone calls, lots of time on hold, and a lot of work-arounds to get things done. My experience with Sandbox has been the opposite! The representatives have been available and helpful! They call back whenever I call them- even if I haven't left a message. The online chat feature has also been helpful for quick questions!

Cons

So far, I would say I have liked the billing features the least in Sandbox. We are currently set up to bill families by day, and that has been the only task that has become more time consuming since switch to Sandbox. Getting all of the various schedules, snow day credits, and fees to be applied correctly has been pretty tedious and manual. We are considering switching to a flat-rate monthly fee which I do think would help alleviate some of these issues, as it seems that's what the system is designed to do.

Response from Sandbox Software of Sandbox Software

Replied April 2019

Hi Hannah, Thanks for the awesome review! We are sorry to hear that you find some of billing tasks to be time consuming. Sandbox handles many complex billing scenarios, and this is normally one of our strengths, however depending on your specific needs, this may not be the case for your center. That being said, we'd love to hear what your current needs are to see if there is a better way that you could be doing it in Sandbox or how we can improve our billing capabilities in the future. Please feel free to contact our team at support@runsandbox.com so that we can assist you further!

October 2018

Angela from Nzen'man' Child and Family Development Centre Society

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Love it! Simple to use and the app makes it easy to sign children in and out.

Support has been helpful with questions which make it extremely user friendly. Much appreciated!

Pros

Customization reports, leaving notes for families, printing enrollment, customizable

Cons

Sometimes we have blended families, and the contacts for one child are not the same as the other child, it would be nice to have a click box to add emergency contacts as they may not be same. Add description to profile, height/ weight/ eyes/ hair required for licensing. spot for staff PHN on their profile (emergency cards)

Response from Sandbox Software of Sandbox Software

Replied October 2018

Hi Angela, Thanks for the raving review and the great feedback! A member from our support team will contact you to learn more about your issue with blended families.

April 2018

Suzannah from Salem-Keizer Preschools

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

It has been great. Customer service is top notch!

Pros

Ease of use, value, continual addition of features. The customer service team goes above and beyond to help!

Cons

I would like to see some new options for student reports, or printable student profile pages for teachers to keep in child file.

Response from Sandbox Software of Sandbox Software

Replied May 2018

Hi Suzannah, We are happy to hear your great feedback about Sandbox! You will be happy to hear we are working on building out our reports section and someone from our support team will be contacting you for more details about your request.

November 2017

Bonnie from Waterloo Infant Toddler Daycare Association

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

We use the family, billing, staffing, dashboards and reports sections to the fullest!

Pros

Very user friendly, allowing you to easily navigate through the software . We also love the Admin and Attendance Reports.

Cons

1. Sandbox is not compatible with the regions waiting list.
2. Would like to be able to send group emails to families from Sandbox and not have to use and not be directed to outlook.

Response from Sandbox Software of Sandbox Software

Replied November 2017

Hi Bonnie, Thanks for the great feedback! A member from our team will contact you to discuss your waiting list and group email requests. Have a great day!

June 2017

Vanessa from SpringRoots Early Learning amd ChildCare Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Very well lay out easy to use

My childcare runs smoothly and I have access to all files all the time! I would like to use it more but I have Hi Mama for programming for my educators. it would be good to have this as an access in sandbox. I really love the look of the program it's it so simple but has covered many administration issues for me.

Pros

Sandbox is a very good software company The customer service is great, the product is very user friendly I can access it from any computer and do my work anywhere

Cons

childcare curriculums should be a available for Input in children's daily reports and for documentation of play This should be the next stage for the software company

August 2017

Michelle from O'shkiigmong Early Learning Centre

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

We have been using Sandbox for a few years now and all the new upgrading has helped us.

Pros

The data is easily obtained for reporting.

Cons

It would be nice if we could start documenting and placing pictures of the children in Sandbox for the parents to view.

Response from Sandbox Software of Sandbox Software

Replied August 2017

Hi Michelle, Thanks for providing your feedback! You can post photos and updates for parents with our Parent Portal. Drop us a line at support@runsandbox.com and our team will help you set it up.

June 2018

BROOKE from Live Love Laugh Daycare

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Over all very happy with Sandbox!

Pros

Online availability, parent interaction, attendance, and staff tracking. Its been great. Making it work with my billing process has been a challenge but Customer service is always ready and willing to help.

Cons

Staff cannot access time sheets for the week to see how many hours they have worked. More customization options of reports. Parents cant put money on their account without a invoice. Food service meal tracking!! No keyboard shortcuts. Wish there was an app for parents. I promise I love the product. These are just my wish list. :)

Response from Sandbox Software of Sandbox Software

Replied June 2018

Hi Brooke, Thanks for the feedback and the great review! We have added your requests to our feature request list and we will will notify you if these features are added in.

November 2018

Richard from Kingswood Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2018

Review after using software for almost 2 years

Overall, very pleased with the software...

Pros

the biggest time saver for us is in invoicing and billing...saves time, easy to use, quick to process.

Record keeping for family profiles is also very good and easy to use.

Cons

For the staff time clock, the inability to add shifts for staff to compare to their actual time worked, then auto calculating their hours worked is something that could be added to save time...we still have to manually check their hours worked against their assigned shifts.

Response from Sandbox Software of Sandbox Software

Replied November 2018

Hi Richard, Thanks for the great review! We are happy to hear that Sandbox is saving you time and that you find it easy to use. Staff scheduling is something we are looking to add in the future, so stay tuned!

February 2019

Samantha from Kids on the Hill Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

My experience has been amazing since day one! Sandbox has amazing customer support. They are always

Overall Sandbox has become an invaluable tool for our childcare center! We are able to tackle billing like never before. I also use Sandbox to track important information for our staff aswell!

Pros

The thing I like most about Sandbox is their customer support. I love that I'm able to start a conversation via messaging and work out any issue or question I may have live. Messaging is a great tool because I don't have to tie up our phone line and I'm still able to multi task!

Cons

Billing and subsidy were a little difficult to learn and navigate. But their support team was wonderful and set up private training to be sure I got a handle on things.

Response from Sandbox Software of Sandbox Software

Replied February 2019

Hi Samantha, Thanks for the awesome review!

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Overall I've been happy that I switched from Bright Wheel to Sandbox.

The software has helped us organize the 150 children we currently have registered at Tip Top Child Development Center in Las Vegas. As a 24 hour facility, we have multiple shifts that all need to be trained and the implementation has gone smooth. The accounting system has helped us keep up on billing and has improved our cash flow. I highly recommend any center to use this software.

Pros

The reports are a gold mine of information. The software has been easy to learn and to train employees. I've embedded the online registration on our website to make it easy for new parents to get started. The app has made it easy to communicate with parents and see information about the children. I'm looking forward to the parent portal app!

Cons

There needs to be a pay invoice button on the invoice page rather than going into each family account. Employees should automatically be checked out at 11:59pm.

Response from Sandbox Software of Sandbox Software

Replied April 2018

Thanks for your awesome review and the great feedback! We have added the pay invoice option and automatic time out to our feature request list.

October 2018

Sheryl from Walden International School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Great for our Summer Camp!

Made our summer much easier, no more spreadsheets!

Pros

Online customer registration. Online customer payments. Quick and easy reports and communication with parents.

Cons

We found thay we could not produce the exact reports we required. Medical lists were not as easy to compile as we had hoped ie allergy lists for each class.

Response from Sandbox Software of Sandbox Software

Replied November 2018

Hi Sheryl, Thanks for the great feedback! We are looking to add customizable reports in the future, however, in the meantime we can add these to our feature requests. Please contact our support team at support@runsandbox.com to share these requests.

June 2018

Sandy from Saint Mark Early Learning Center

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Title: So far nothing but positive!

none

Pros

Neat, clean, clear. Sandbox has always been extremely helpful anytime I have needed them! The support staff is amazing and so friendly!

Cons

Still a few things I would like to see changed. For us we must go by expiration date on the immunization forms not each one listed out. I do like the alert when something is due!

Response from Sandbox Software of Sandbox Software

Replied June 2018

Hi Sandy, We appreciate your awesome review and feedback! A member from our support team will be contacting you to discuss your immunization request further.