We love UCare! Having the tools we need to effectively love and care for our people, all from within one place has been such a blessing for us as a church and for our church members. We are able to capture all the information we may need but in a completely non-intrusive way to our members. Because no two churches are the same, to be able to also customise the app to suit our church needs, has been a great feature! We are always discovering new ways to help us care for our people more. UCare Customer service is just one click away and they are always willing to help you with any questions you have!

There are so many fantastic features, and we are constantly discovering new features to suit the needs of our church! Our favorites are: - children's church and youth check-in and out processes to keep them safe while under our care, - the ability to accurately collect and keep a member directory up to date, - providing a secure platform for our members to give, - advertise online and capture event details - keeping all the essential volunteer documents in one place These are just a handful of features that we love working with!

No cons - whenever we come across an issue, customer service is always accessible to work with us and help us solve it!

Excellent. Best decision from start to finish. Could not imagine doing church without ucare. It’s just standard

We have been using ucare for about 8 years. It changed everything we did. It’s been a game changer. Migration over was a breeze. Events, small groups, check in, volunteers management, child safe, forms, Human Resources, membership process, new comers ucare can do so much. It’s saved us incredible time so we can focus on our people. I can’t think of anything we don’t like. [SENSITIVE CONTENT] listens and if we need or can suggest anything. He works on adding that enhancement. We are partners in the kingdom and work together. Covid was a challenge but with Ucare we didn’t seem to miss a beat in caring connecting and communicating with our people across locations

If there is we put it on the list for the team to build into it.

It has been okay.

The household groupings work well and the ability to share ticket links

It's not very versatile. Would love to see a rostering system integrated

1. There are NO load bulletins to admin users advising when new /update/changes a planned / released to production platform. We generally find out when a user says what they are trained in has changed. When previously run processes change it is often discovered at the last minute when it needs to be used. 2. There is no ability to produce simple printable reports in UCare and all reports are created as CSV files for post processing.

1. Very stable platform well done. 2. As it is an online web based application the response time is very good.

1. We use CSV exports to get required report data out of UCare. Can I suggest that the "," not be the delimiter used when exporting More Detail entries. Can I suggest the "|" (pipe) be used as the delimiter when data is exported. We have run into data entered on forms /More Details with additional "," (commas) entered and when exported throws out the data in the CSV file. This has then presented critical medical data in wrong columns of the CSV file which is then printed incorrectly . Also the only way to do a FULL dump of our data is to use a CSV dump so extra commas is an issue. 2. People/children who do not have a mobile phone or email are not linked when a published form is used as UCare cannot form a linkage required and thus creates a duplicate entry. Some oldies only have old landlines.

Easy to use and deploy. We're able to have almost ALL of our leaders have access to the tool. This eased up a lot of manual work we used to do, though of course, there are still areas for improvement. Would recommend this to a church with less than 1000 attendees.

Have to say that our favorite thing about UCare is it's charging mechanism that is dependent on number of regular and active "people" in the database. This is a lot more friendly than other software that charges by the number of users, or via t-shirt sizing (small, medium, large). Very easy to use as it is cloud-based. Also allows import of records, which helped us move seamlessly from our Google Sheets attendee database to UCare. A lot of functionality available (events, giving, services, team) even down to the person record level (birthdays, relationships, households). Customer service is also responsive and knowledgeable - a user once made a wrong bulk check-in for an event, and the customer service team was able to roll it back. Love the PROCESSES & FORMS functionality as it eased up our guest follow-up work, and also appreciate that it's quite easy to do cleanup of DUPLICATE records.

Reports can be improved. There are lots of things available within the system, but there can be more to meet the church's need. Would love it if one can make personal dashboards, which would lessen the need to go into each group or meeting to get numbers. Also a bit difficult to do name search as it does not allow for searching of second names or maybe a nickname. Relationships and households functionality can also improve - as it is not as intuitive as expected.