Udio
About Udio
Udio Pricing
Udio's base module includes account management, customer analytics, lesson scheduling, failed payment notifications, direct payments and student data (including health and allergy information). Additional modules include an inbuilt POS system, self check-in and the popular customer portal, which empowers your customers to manage their account online, 24/7. With the portal, they can make, change and cancel bookings, set up automated payments and track their child's progress. There is no one-size-fits-all when it comes to your business, which is why we offer pricing based on your specific needs. Please reach out for a custom quote.
Starting price:
A$59.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Udio
1 - 5 of 41 Reviews
Surya
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best school/institute management system!
The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio crew is always accessible to address my queries. I've been quite pleased with the software since the beginning.
PROSWe found Udio to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email.
CONSWe encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect.
Vendor Response
Hi Surya, thank you for taking the time to leave this glowing review! Great to hear that Udio is helping your institute thrive. We appreciate your comments and will very soon be rolling out updates to the email platform and the ability to send SMS' directly from Udio. Watch this space! -Hayley
Replied May 2022
Thippa
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Experience with UDIO
Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.
PROS-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.
CONS-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.
Reasons for switching to Udio
To make processes and communications to parents more effective. To allow parents to independently track their child's progress via the customer portal.
Elice
Verified reviewer
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Works well for us
Sue is always available to answer any questions I have she has helped me understand and use all the features available.
PROSwe find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.
CONSnot much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?
Vendor Response
Hi Elice, thank you for taking the time to share your feedback, we really appreciate it! Happy to hear that you find Udio easy when it comes to training staff and that it streamlines the payment process for you and your customers. We'll definitely pass your feedback over to our development team. -Hayley
Replied January 2022
Rochelle
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Review for UDIO
The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in .
PROSComing from a very complex system like Links to a system like UDIO was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly.
CONSWe had some issues with parents not receiving our communication that were sent via email. This was the only issue.
Reasons for switching to Udio
Links was a very poor system and were not able to help us with what we needed to make our customer service experience better for our custmers. As well as not very user friendly for our staff
Vendor Response
Hi Rochelle, thank you for taking the time to leave a review, we appreciate the feedback! So pleased to hear how user-friendly your staff and customers find Udio and the portal - it's one of our biggest focuses that we continually refine. So sorry to hear some parents hadn't received your emails; we've done everything possible on our end to legitimise the domain so it sounds like it could be a receiver issue (i.e. their provider is marking the email as junk). You could use the customer notices in the portal to let customers know an email has gone out and to check junk just in case :) Do reach out if there's anything else we can do to help! -Hayley
Replied November 2021
Alyce
Education Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Australian Owned with Local Support
The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using). I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing!
CONSThere’s not much bad to say… I am definitely looking forward to the app when it arrives.
Reason for choosing Udio
Udio seemed to be more customisable to my needs. I like that they are based in Perth, in the same time zone as me.
Reasons for switching to Udio
The udio team helped me import my customer data and change my customers over. They were really helpful.
Vendor Response
Thank you so much, Alyce! We appreciate your amazing feedback and love having you in our Udio family.
Replied January 2024