Easy to use - if you can shop on your phone, you can use Florence eBinders, and so can your investigators!

Implementation - not the fault of the Florence team or the product, but it is challenging to get investigators and site staff to adapt to a process overhaul without first "winning hearts and minds".

it is super easy for people to use and we love the integration with e-consent. Having somewhere to store our SOPs and have an audit trail was huge for our institution.

should automatically archive documents that go past their expiration time ie if GCP expires on 10/24, it should automatically archive that GCP record

When it functions it is a great product. The frequency with which it is not functioning properly has made it more of a burden then a useful tool.

The potential of its ability to integrate with other systems

The frequency of breakdowns has hindered our daily efficiency and functionality

Overall Florence is a great tool.

Integration was interesting to say the least. We tested the environment for a few months then went live the transition started before COVID however we had to push forward fast. Transferring paper to electronic documents was the best decision for our department needs. It put everything at our finger tips!

As we juggle multiple job functions on a daily basis, the limited log in time should be at least 30 minutes. The constant logging back in is a pain. However, there have been improvements since, when system logs out and return to log in at least now it takes you to where you left off. The deleted document gone forever does not sit well. Each vendor should have the option to cover a deleted document. Maybe one or two customer level contacts can control the document restore requests. Some things to consider maintaining a log and reason for request to restore, not approving all requests only those that are critical. While the shortcut feature if great to tag documents to many locations the process to shortcut can be long. The shortcut option can use some improvement. Currently can only short cut one type of document to one specific study folder location. Feature should have an option to shortcut to multiple studies at one time. Would also be great to be able to merge a document with a signature page related to the same document. instead of having to download the document merge outside of florence then upload again. Also a feature when we upload a word document in track changes the transfer should show the track changes. for those types of documents we currently use a work around to be able to save with track changes.

The only problem that I have is that it takes some time to find the study you are needing, but that might just be the way that we name our binders. I have realized that we are saving money by not printing so much, since signatures are electronic.

Florence is so much better than the old ways. Pulling out big binders and filing paperwork, was not easy. Never picked the right binder, had to get another one and go through every tab to find where 1 piece of paper to file. With Florence, click on the e-binder, move the copy that needs to be filed into the e-binder and you are done filing. Click on the file you need to send out for signatures. There is no more waiting around the doctor to sign off the form. If someone is needing a form emailed to them, just open the e-binder, download and attached to email and send. Florence makes life so much easier. Thank you,

The way we have it set up, only 1 person can delete items. I hate that there are duplicates and they have to be in there until the 1 person can go and delete one. The system should ask, are you sure you want a duplicate copy entered. This way we will know that someone else already placed it in Florence and it would save duplicate work.