JustCall
About JustCall
JustCall Pricing
Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). Team - $39/user/month (billed monthly) or $29/user/month (billed annually). Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). Business - Pricing available on request
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for JustCall
1 - 5 of 187 Reviews
Sonja
Food Production, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2021
JustCall Review
Aaron
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Using JustCall Daily
We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.
PROSOur team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate.
CONSPricing for additional phone numbers & users can get a little costly.
Aman
Verified reviewer
Chemicals, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
JustCall Review: A Comprehensive and User-Friendly Communication Platform
JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.
PROSJustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
CONSI have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
Vendor Response
Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/
Replied May 2023
Mike
Commercial Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
Nickles and Dimes
Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations.
PROSThe system and phone app work well. Call quality was good.
CONSAdvertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.
Reason for choosing JustCall
I ended up cancelling Just Call. It was a toss-up on the surface between it and SMRTPhone. I made the wrong choice and ended up back to SMRTPhone.
Vendor Response
We are very sorry you had to go through these issues, Mike! Its definitely not the experience we hope to offer. Apologies! We're glad you found a solution that works well for you with SMRTPhone. We wish you the best of luck in your endeavors.
Replied May 2024
Danielle
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
FUNCTIONALITY
2
Reviewed April 2024
Exhausting and Tedious
The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible.
PROSThe quality of the call recording seems good.
CONSFinding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.
Vendor Response
Thank you for your honest feedback, Danielle. We understand your frustration regarding the challenges you're facing with compliance checks. While we're glad the call recording quality is good, the current search and reporting features clearly fall short of your needs. We are working towards these issues and hope to deliver the best experience for our valued customers like you.
Replied May 2024