SmartRec
About SmartRec
Awards and Recognition
SmartRec Pricing
Contact Amilia directly for more pricing details.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for SmartRec
1 - 5 of 128 Reviews
Katherine
Verified reviewer
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Amilia Review
Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.
PROS- User-friendly both for the administrator and the clients. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy. -Mass editing of programs. - Live online chat support.
CONS- Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform.
Vendor Response
Hi Katherine - thanks so much for the review! We are glad to hear you are satisfied with your Amilia experience and will take your feedback to the product team.
Replied February 2022
nicole
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Excellent customer service
It's been wonderful. I'm huge on personal service and they have the best help.
PROSThe assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.
CONSIt was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.
Reason for choosing SmartRec
Options.
Reasons for switching to SmartRec
Was told amilia had all the iclass had and more. More options.
Becca
Religious Institutions, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2021
Amilia
I do not find Amilia is a positive experience, and it was more difficult to use and I felt it slowed my productivity down. Some departments have kept using another registration software and we have suggested our entire company make the switch away from Amilia.
PROSAmilia does collect registration information, process payments, and allows you to create a variety of programs people can register for. It accomplishes the bare minimum requirements of a registration software.
CONSAmilia is not simple to use, not very intuitive for people to use on the front end or the backend. Even after using it for many months (after an Amilia led 4 part training session) it was still a struggle to use, nothing was simple and I always felt like it was my first time using it. It's really store based which is odd for a registration software.
Reasons for switching to SmartRec
I suspect cost was a factor, and Amilia promised to deliver a couple features our other software was lacking. Those who used that software didn't think those missing features were a big enough reason to make the switch.
Vendor Response
We're sorry to hear about your experience with Amilia - it's definitely not the norm and we'd love to discuss some of these pain points further. While our store may not be traditional for a registration software, the add-to-cart process is standard for all other online transactions and therefore provides a more familiar experience for your clients and participants. Our last end-user CSAT was 98% so we're confident in our approach to modernizing activity registration. Someone from our Customer Experience team will reach out shortly to sort out the issues you've shared.
Replied March 2021
Aaron
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Bally Sports Review
Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me.
PROSI like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.
CONSSome of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.
Reason for choosing SmartRec
Cost and smaller size/better customer service.
Natalie
Sports, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
Good software but not for my business
I was sold something that I was unable to use after being promised that it could be customized to fit my business. There is a contract involved and I ended up paying for 2 different platforms since Amilia was not something that I could work with.
PROSMany features with plenty of bells and whistles. Can be customized to an extent and would be a useful platform for many businesses.
CONSI was not able to use the software for my business. It showed families the amount a year of classes would cost and wouldn't allow for the payment options that they have been accustomed to since I opened. Setup was tedious and very complex.
Reason for choosing SmartRec
It seem innovative and intuitive and that it could work for my business but that was far from the case.
Reasons for switching to SmartRec
Wanted to explore other options.