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Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.

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Email Monitoring

Internet Usage Monitoring

Virtual Machine Monitoring

Contract/License Management

Change Management

IP Address Monitoring

Baseline Manager

Project Management

Resource Management

Scheduling

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Bandwidth Monitoring

Uptime Reporting

Server Monitoring

Network Analysis

Service Catalog

Configuration Management

Web Traffic Reporting

Threshold Alerts

Asset Tracking

Knowledge Base Management

Data Visualization

Log Collection

Service Level Agreement (SLA) Management

Availability Management

Performance Analysis

Network Resource Management

Dashboard

Root Cause Analysis

Patch Management

Credential Management

Remediation Management

Incident Management

Archiving & Retention

Release Management

Server Logs

Support Ticket Management

Surveys & Feedback

Customizable Reports

Active Directory Integration

Approval Process Control

Customizable Fields

Help Desk Management

Dashboard Creation

Multi-Channel Communication

Role-Based Permissions

Client Portal

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Customizable Templates

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Prioritization

Customizable Forms

IT Asset Tracking

Drag & Drop

Third-Party Integrations

Task Management

Purchase Order Management

Barcoding/RFID

User Management

Status Tracking

Activity Tracking

Disposal Management

Data Import/Export

Multi-Location

Audit Trail

Mobile Access

Fixed Asset Management

Depreciation Management

Compliance Management

Historical Reporting

Software License Management

Reminders

QR Codes

Audit Management

Reporting/Analytics

Tagging

Location Tracking

Maintenance Scheduling

Document Management

Inventory Management

Check-in/Check-out

Search/Filter

Asset Assignment

Commenting/Notes

Rules-Based Workflow

Change Planning

Collaboration Tools

Support Ticket Tracking

Real-Time Notifications

Forms Management

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Motadata ServiceOps

Live Online

Webinars

Documentation

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