Dropbox Software

4.50 / 5 (13,464)

About Dropbox


Dropbox is a cloud-based file sharing software system that caters to individuals and businesses of all sizes. This solution allows users to share files and send file requests to people even if they don’t have a Dropbox account. Multiple users can leave comments on files and can collaborate with Microsoft Office.

The solution can recover deleted files and maintains version histories in case users want to recover old file versions. It also keeps track of all actions performed on specific files.

Advanced sharing enables only selected users to see important files, and files can be remotely wiped if sensitive data gets compromised. Dropbox can also back up all photos as they are added.

Dropbox also provides an admin panel to control files centrally. User licenses, content and access permissions can be transferred from one user to the other.



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Supported Operating System(s):

Web browser (OS agnostic)

13,464 Reviews of Dropbox

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(8,228)

4 stars

(3,981)

3 stars

(1,028)

2 stars

(145)

1 stars

(82)

Likelihood to Recommend

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February 2019

Behzod from Texas Tech University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

One of the most trusted names in online cloud storage

Overall I prefer using DB over other cloud storage providers. Because Dropbox is widely accepted service among businesses and academia. This makes it easier when you are working with different teams on a project.

Pros

I've been using Dropbox Business (DB) for about 5 years now and highly recommend it for anyone looking cloud service for storage, synchronization between different devices, and general file backup. Here are the pros of the service:

1) Extended File Version History: DB keeps historical versions of files and allows you to see or download different versions of your file for the last 120 days. If something goes wrong you can always download last successful version. This is one of my mostly used features; previously I manually saved each version of my files to restore if something goes wrong.

2) MS Office Integration: You can edit MS Office files even if you don't have Office software installed in your machine. You can use your browser to edit documents an changes will be automatically saved.

3) DB allows password protect and expirable shared links. Which is great if you're sharing sensitive documents.

4) DB comes with 3Tb worth of storage.

5) Learning curve and user interface: DB is super easy to learn, it satisfies needs of both technology newbies as well as technologically inclined people

6) A lot of third party applications work with your documents saved in Dropbox. If you open DB on internet browser and right click on file, DB will immediately offer different software options to OPEN/EDIT your files. Eg: PDF, photo editors, music/video players, etc.

7) Speed of synchronization is super fast, even if you're dealing with large Gb files.

Cons

So far I didn't have any issues with Dropbox. Developer keeps adding new and useful features, so nothing to complain about it.

February 2019

Wendy from Utah Valley University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Makes working at different locations easy

Pros

Sometimes I work from home, sometimes I go into the office, sometimes I work off my laptop. Using Dropbox makes it so great not to have to worry about having the most recent version of files available. Years ago I had to e-mail myself the latest copies of spreadsheets when I knew I'd be working in a different location.

The Smart Sync is a wonderful way to save disk space by customizing which files you want stored on your hard drive and which files you want stored only in the cloud. They've recently fixed an issue I was having with Windows search not being able to find the file names of files stored only in the cloud - now searching for file names of files stored in the cloud works with my Windows 10.

I have been saved more than once by being able to go back to previous version of a file and restore it when unintentional changes had been made to a file. Being able to go back and restore deleted files has also been helpful.

I love being able to access my files from any browser on any computer and on my mobile devices.

Sharing files and folders is so easy by just giving the other person a link.

At work, some teams that I am on use a shared folder to store files for the whole group to access.

Cons

When I've had to contact customer service, sometimes I've felt like they didn't really understand my problem and provided solutions that didn't apply to my problem. Other times they've been great. Often I've been able to find information on their help section when I've had questions about a feature or problem, but not always.

February 2019

Ross from Massey University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Probably my favourite cloud storage but it's expensive

I use dropbox for a variety of my academic requirements. I recommend the free version to my students for both assignment backup and group research collaboration. I use the business version to coordinate a variety of projects from research grant material and theses to, as mentioned previously, syncing my entire zotero library. Between both Dropbox for business and google drive, my cloud storage needs are met and I think that each offers enough unique benefits that I do not see myself opting out of wither anytime soon.

Pros

I love how well file sync works and how reliable it is. For one of my primary uses of dropbox (Zotero library syncing) Dropbox is the only offering I've never had an issue with.
I also like the variability in sync options from "full folder" to "smartsync" and in between. This helps keep the storage down on some of my portable devices without me having to go about the hassle of managing multiple accounts. Dropbox was one of the first cloud storage and sync offerings and I think the backbone they built their software on is still as strong as ever and the mobile versions are excellent too.

Cons

The biggest con to dropbox for business is that it is priced so far above the two main competitors that come to my mind (google drive and Onedrive). It's a shame because there are a lot of little things that just seem to be better implemented on dropbox. It's also sometimes fiddly to get it around a proxy server in the workplace an issue that has improved but still lingers (particularly with archaic proxies) and this is one of those things that can actually make a program unusable, because you quickly learn to rely on it and if it is not functioning you can lose a day of work easily without realising it.

November 2018

Pamela from Packly

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Clever and effective tool for file sharing and storage

Dropbox is a great workspace to storage and organize any kind of files. It increases my productivity every day. I installed it on every device I use, both for work and personal purposes and I cannot live without it. In just a few clicks I can upload, download or view the files I need. The sharing possibility with everyone is a salvation when working with other teammates or external customers.

Pros

It is a complete online file sharing and storage service. You can register for free to Dropbox basic or you can decide to upgrade to Dropbox PLus (1TB of space) or to subscribe to the Dropbox Business Plan available in three different variants: Standard - Advanced - Enterprise. The Business Plan includes 30 days of free trial.

By creating a Dropbox Basic account you get 2GB of space for free. You can increase your space by completing some steps provided by Dropbox, such as: Dropbox App installation on your device, referral programme, and so on. The Business Plan offers 3TB of space and many other additional features you might find on the website.

You can easily upload, download and view your files that are stored in one single space and that could be always accessible and shareable with anyone through a simple web link.

The files could be sort in specific folders and each folder could be shared with different person. One space, multiple uses. When you delete a file you can recover it for a certain time (determine by the active plan).

Thanks to Dropbox’s Smart Sync, your devices will always be synchronized and your files always available.

Delta-updates cleverly manage amended files. When you edit a single word of an already uploaded file, Dropbox will only upload the variation preserving the rest.

LAN syncing among devices on the same local network


You can set specific privacy conditions to each file you upload or share.


Cons

Commercial initiatives to push users switching to paid plans are very intrusive. No business invoice for Plus, only for Pro. That makes not so much sense to me and could be a big issue for the company. It has a free useful alternative, not so advanced but really valuable: Google Drive.

October 2018

Chad from MOZAY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Still the easiest way to implement cloud storage

Dropbox is one of the best cloud sync storage providers. Google Drive is a big contender and has been steadily improving, but Drive is trying to land a solid service while Dropbox's desktop sync software still shines.

Pros

My biggest advocation for Dropbox is how it integrates cloud backups into your computer's native file structure. Having on-computer search and version management is amazing.

Just when their software was getting stale, Dropbox introduced their Smart Sync feature. Smart sync is a fantastic way to manage thousands of files easily on any device, whether that's a custom-made PC workhorse or a MacBook Air. Smart Sync surpasses Selective Sync in almost every way, but it's not perfect.

Dropbox Business also introduces simultaneous personal and work accounts, which is fantastic. Because nearly everyone I know has a personal dropbox that they don't necessarily want backed up with work files. Dropbox handles these two accounts smoothly, letting you have two dropbox folders on your computer and allowing you to manage permissions individually.

I prefer it over Box.com and OneDrive. Even though those pieces of software may have more admin management tools, they show their age by how cluttered and complicated those tools are to manage. Dropbox is simple so you don't have to spend more time managing users than you have to.

Cons

The way Dropbox handles their billing cycles is annoying and costly for rapidly adding and removing users. We use the annual billing cycle. If you go over your user cap, you have to pay for a full year of another user account immediately. Staying under your user cap doesn't get you a prorated rate and you don't get reimbursed for users you don't use.

Versioning and file change management has always been good with Dropbox, but recently it's been making some larger mistakes that can take hours or even days to sync up, even with a small team.

It would be good if you could set a folder or file owner who had specific privileges. Like only the owner can delete team-shared files, and the owner's version trumps version conflicts.

Smart sync is great, but it still has some bugs - especially when new folders are added by other team members.

October 2018

Joel from Infor

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

UNBEATABLE Cloud Storage!!

Very Amazing!! Very Fast and Reliable sync capabilities of cloud Storage, Very easy to Use, Budget Friendly, User-friendly, with Reliable Security feature.

Pros

Awesome!!! It is One of the Best-known cloud and file sharing services, while it offers storage as well syncing for all files.....
-Perfectly designed to Backup your hard drive. -It is Budget Friendly
-User Friendly
-Very Fast File Sync
- Reliable security feature
I've been using Dropbox for 3 years now. I can store any type of file in it. It helps me a lot on my work, especially as a programmer, I don't have to worry on bringing USB at all, I just sync my file. Plus, the integration with other apps such as Microsoft Office, Adobe, and a lot more.. Can't live without it... it's a very huge help in my career and as my personal backup tool.

Cons

There's nothing I can say bad about this cloud storage. Everyone should try it and benefit from its very important and effective services. You will also be amazed.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

The king of online storage with some caveats

Pros

The core product of Dropbox is rock solid. It's an easy to use, fast, no nonsense online storage and file sharing service. Sharing content with a link is very good and easy to use, plus the option to receive comments on this content is very welcome for many professionals. Shared folders appear in your collaborators respective Dropbox and sync instantly. Nerdy things like delta-updates (meaning that if you change a single word to your file, it only uploads the difference and not the whole file again), LAN syncing (computers in the same local network don't have to download shared folders' content) are not just nice to have, but a core details that push Dropbox over the top.

Cons

Lately Dropbox has been trying to nickel and dime Plus users: their new file streaming functionality in reserved only for Pro (their mid tier). Additionally, they have been pushing heavily for either Free or Plus users to upgrade to more costly tiers, quite obtrusively. Also, they couldn't issue a business invoice for my Plus account, as this was only possible for Pro account -- although it's clearly a business expense for me.
So personally, after being a Plus customer for years, it made more sense to stick with the Free plan for some basic collaboration and storage, and switch to G Suite Google Drive, which doesn't have fancy things like delta-updates and isn't as straightforward as Dropbox, but what it does have is infinite storage and file streaming built-in.
All in all, you can decide what's best for you, but choose wisely because switching between these services can be quite a headache.

August 2018

Brittany from Safe Home Pro, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

August 2018

Our company relies on Dropbox everyday

Works great for our company, keeps us all connected, does what we need it to do. We rely on this heavily everyday.

Pros

We have this app setup on our desktops and iPads. It is a GREAT program to integrate with other programs such as Adobe PDF on my iPad. I rely on this heavily everyday for putting proposals together. It is so incredibly easy to save all of my sales proposals straight onto the dropbox app from my iPad Adobe PDF app which saves me so much time and energy. Our company could not function without Dropbox. All of our files are saved and shared through this software. When we receive purchase orders through the fax, my scheduling team is able to pull my sales proposals that I have put together without needing to ask me for them. The file is easy to move around, I can access this remotely from home which is nice.

Cons

We have had a lot of issues with lagging on our desktops, our IT technician told us that the slowness of our desktops was caused by the dropbox app. I am not sure if this is true or not.. I have also had issues with the dropbox file deleting from my desktop files in my favorites section, so I've had to go find it and drag it back out to my favorites on my mac desktop. The other issue is sometimes the file will get really slow and then not find the files at all, a question mark will pop up and it will say cannot connect to server, I then have to go to the top left of my desktop click on the "Go" tab and then click "Connect to server", and it will finally connect and load the files. I'm not sure if this is a setup issue but we have not had it as bad recently as it used to be..

July 2018

Josemaria from Maynilad Student Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Dropbox for teams!

Dropbox has stood the test of time and the threats of similar (and cheaper) services available out there. It just goes to show the quality, bang-for-every-buck, ease of use, beauty, and simplicity of this service. Every single thing you love about personal Dropbox is now made collaborative and available for Teams and Businesses.

Pros

I've been using Dropbox since it came out in 2007. It was one of the first and just worked for me. The limited space (2GB) had me take advantage of its additional space promo via inviting as many people to use it and therefore earn an extra 500MB from each one referred to Dropbox.

Dropbox just works for me. It works on the background without much toll on my PC's resources. My teammates also have personal dropbox but we realized we needed more storage capacity, and we needed a way to work more collaboratively using the same space. This is when we decided to try Dropbox for Business.

Everything you love about personal (free) Dropbox is made available to Team members! Shared space simplifies our workflow and file sharing/access. The limits as Dropbox puts it "As much space as needed" is a great assurance that we won't run out of storage space mid-way through the project.

Our Infra/Systems Admin also likes Dropbox because certain tasks are facilitated for them, e.g., easy to setup Single-Sign-On (SSO) for authentication and Invites, Tiered admin roles and advanced admin console. Even our own company domain can be integrated and used for verification. Plus, devices that connect to the service may also be monitored and controlled. These are all crucial for security and operations management.

Cons

Since this is Cloud-based, provisions on Internet bandwidth has to be ensured, otherwise, it may appear to be slow for your teams who work on files synced via the network.

July 2018

Mario from Koombea Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

If I could I would not use a hard drive on my mac, but a dropbox folder

Cloud Storage as its best, forget about zipping, emailing, uploading to whatever hosting site your files, the best way to keep your files in the cloud is DropBox.

Pros

Your every files and folder in one safe, secure place, easy to access and manage.
Our company has a business account with several terabytes, it allows us to keep pretty much everything there, organized and managed. Our employees has access to their personal folders to keep their own files, and also with a set of automation we give them access to other folders, such as HR files, blueprints, etc.
It is a great tool to keep also your files in sync, every time someone update a file or adds a file to a folder you will get it right away in your dropbox. The native apps allows you to also have several other feedback like real time notifications and keep a session always open.
Dropbox allows you to have a local folder too, so in case you want to work offline you are also able to do it.
One other plus, the support team, I contacted them because I had a problem to sign in into my account and they were able to solve my problem in minutes, I was expecting the always we will reply back in 1 biz day, DropBox support team will help you right away.

Cons

If you don't pay attention to the files you have in your local storage it can easily drain your hard drive space dry, there is no automation for removing large file or not often opened files, when you are collaborating on a folder it will just sits there in your local machine. It would be great if you could setup settings like, automatically remove files I haven't use in X time, or do not load files larger than X megabytes.

June 2018

Jonathan from American Red Cross

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

June 2018

Fast and reliable file syncing with a ton of great features

Pros

My team uses Dropbox Business to sync files across devices and share documents both amongst ourselves and with external audiences.

The tight integration with the Finder on Mac means we can treat our Dropbox folders as our default file storage location and not worry about what is or isn't being synced. The 2TB of storage is more than many people even have on their computer to begin with, so we never worry about running out of space.

One of my favorite features is the ability to save, by default, all your screenshots to Dropbox. As a result, when I capture something on my screen, it automatically gets saved to the cloud and saves the link to my clipboard. So my workflow of sharing a screenshot is super quick.

I also love the ability to selectively sync certain files. That's great for large video files that I want to have access to without taking up space on my laptop's limited hard drive.

The granular controls for sharing certain files and folders also makes collaboration a breeze. We deal with a lot of creative assets like logos, color palettes, etc., and sharing a single folder with all of that stuff is one of our favorite features.

Cons

The various types of licenses has really expanded in recent years, and led to some confusing tiers. I worry that they might be headed down a path similar to apps like Evernote where the developers fall victim to scope creep. For instance, Dropbox apps like Paper are interesting, but ultimately not too much more useful than other document collaboration apps like Google Drive (which also allows editing from non-business tier users).

May 2018

Ramon from University of Oriente

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

Dropbox is an application that allows users to store and synchronize files online and between comp.

The benefits that I have obtained from dropbox are good and many since it has served to keep most of my personal documents well protected and able to access them from anywhere in the world with only having an internet connection

Pros

It is a storage service in the cloud that offers an excellent option to share a folder at a time.
It offers applications for the most popular operating systems such as Windows, Linux among others and the possibility of synchronizing so that files are available on any device.
It offers the possibility to see the photos in an online gallery.
It allows us to obtain the download link of any file, share it or send it quickly to other users or simply copy it.
Their applications have very clean and tidy designs, they offer us the right thing and no more than that, they are fast and efficient, and they are free in all their versions.
It offers the possibility of using a virtual hard disk, it only requires an internet connection to be able to synchronize in other devices.
Share files without adding mail and invite people to shared folders, although they can only see and not edit anything.

Cons

If you stop using it for a long time approximately more than three months I will start to tell you that you have to log in to your account so that it passes the inactivity status and if you do not do it in a short time they will cancel the Dropbox account you had with them, that is to keep your servers updated and be able to free space in them. In the computers and in general in any device, only the files that are saved in the folder called My Dropbox, which is automatically created in our account, are synchronized, what is outside that folder is considered private.
Two people can not work in the same file because a copy of the same file is generated.
It does not have the ability to play audio or videos.
The free account can sometimes be very limited, you have to switch to a paid account.
It does not have an offline mode, which allows you to view and edit the files when you do not have an Internet connection, when other services do offer it.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Reliable and fast-syncing cloud storage app with fair pricing

Storing and syncing files I use frequently between my devices

Pros

To me, the best aspect of Dropbox is that it syncs very quickly and consistently. I never have to wonder if it did or didn't sync my files or folders, which is a problem I've encountered with other apps. That, and it is simple enough to use that even the most computer illiterate people can usually figure it out. Just about everyone knows about it and has seen/used a Dropbox link before, so it makes life easier when trying to share files. The Pro plan (what I use) isn't a bargain, but for the reliability I'd say it's fair enough and worth paying for if you have the budget. It has built in video players, document and image viewers and audio players so that the person you're sharing with doesn't need an external application to view your file.

Cons

For Dropbox to be such a big company, I expect more options for managing and sharing my files, especially in the mobile app. Sometimes, it is very frustrating trying to figure out how to carry out a certain action, or worse, realizing there's no built in feature for that action at all. I'm not sure if this is Dropbox's way of trying to "dumb down" the application to try and simplify things for its users, but it sure would be nice for them to figure out how to strike a balance between usability and functionality. Also, it used to be easier to get a decent amount of storage with their sharing promos, but now the amount of storage available on free is outclassed by several other cloud apps, making it less appealing. They need an option between the free version and the Pro version for people who don't need more than 10 GB but not 1 TB of cloud storage.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Perfect when it works, catastrophic when it doesn't

Pros

It's super easy to use. Because it just appears like another folder on your computer, it's seamless. The online version pairs well with it, giving access to previous versions, the ability to restore deleted files (priceless!), and a relatively granular ability to share files and folders with pretty much anyone. The best thing overall is just knowing that all my files are safely backed up in the cloud. If anything goes wrong with my computer, I can sync up dropbox on another computer and be ready to go.

Cons

I have worked at two different companies where huge chunks of files disappeared from dropbox. In both cases we were told that it was our fault. In both cases it was the users "responsible" were the dropbox admins who weren't even working when it happened. In both cases, after some headaches and freakouts, the files were mostly restored. In the second case, though, not all the files were restored. The only way to tell what was missing was to log in to the web version, show deleted files, and look for the time stamp of when all the files were deleted. Then it was a matter of manually restoring those. We are still, over a year later, finding files that need to be manually restored.

The second issue I have with the software is the navigation flow of the online web site. I am someone who navigates primarily with a keyboard when browsing to folders. This is impossible online. If I click "s" to go to a folder that starts with that letter, dropbox jumps to the first folder with that letter and selects the checkbox next to it. I can't keep typing letters to get to the specific folder I want within the s's. I also then have to uncheck the box that dropbox automatically selected in order to get to the folder I do want. The previous design of their web site didn't do this and the update frustrates me at least several times every week.

February 2018

Leighton from eGov

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

February 2018

Dropbox Business is fast, its UI is simple, it makes storing and sharing of your files seamlessly.

Peace of mind knowing that Dropbox Business is in charge of my files. Also unlike other file storage options, Dropbox is fast, easy to navigate, and constantly evolving to improve its features. I'm able to seamlessly store and share large files, making it easy to collaborate on projects and work with employees regardless of your location. There are a number of ways to log into Dropbox, including a desktop app, online access, or an app for your mobile device. That means you can view, edit and share any documents you need with whatever device is most convenient. You gain peace of mind knowing that with files stored in Dropbox, hardware issues or other disasters will never compromise your data. Even if there's an issue with your in-office technology, you're able to keep on working and accessing whatever files you need.

Pros

A big advantage for Dropbox Business is its ever growing API offerings, which supports a variety of programming languages and the technologies it integrates with.
Also Dropbox Business lets your organizations create custom integration that extend Dropbox to a wide range of applications and services.

Unlike other file storage options, Dropbox Business is fast, easy to navigate, and constantly evolving to improve its features.
You're able to seamlessly store and share large files, making it easy to collaborate on projects and work with employees regardless of your location.
There are a number of ways to log into Dropbox Business , including a desktop app, online access, or an app for your mobile device. That means you can view, edit and share any documents you need with whatever device is most convenient.
You gain peace of mind knowing that with files stored in Dropbox Business , hardware issues or other disasters will never compromise your data. Even if there's an issue with your in-office technology, you're able to keep on working and accessing whatever files you need.

Cons

Disadvantage of Dropbox Business. Slow tech support or lack of built-in editing, although Dropbox Paper has this feature to pick up the slack on that issue.

The bigger issue with Dropbox Business is that it is strictly a cloud service, with no support for on-premises or hybrid implementations. Organizations must rely completely on Dropbox to protect sensitive data and privacy. They have no control over the security model, when patches are applied, how encryption keys are stored, where data and metadata are stored or any other aspects of the infrastructure.

Organizations that consider Dropbox must weigh the security risks, while ensuring that the service can meet compliance regulations specific to the region where they do business. Dropbox stores all metadata in U.S. data centers, which may not be acceptable to organizations in other parts of the world.

September 2017

Wyatt from Humble Fire Department

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

September 2017

Best thing since sliced cheese

Pros

I have lost so many files before this was available. I used to have backups, back up harddrives, back up raid systems, etc. They all failed at some point loosing thousands of files each time.

Now I put all my files in dropbox. It doesn't matter what computer I sit down at, my files are there. I will move computers at work 3-4 times in a day or switch between my laptop and ipad during a meeting. Doesn't matter, the files are there.

A coworker(boss) once deleted an entire folder with hundreds of documents! No problem, I logged into the website and brought them back to life and then changed the security to keep him out.
Once you install this software, you tell it where your files are and you don't generally have to mess with the website. The files are in a folder on your computer and you just use them as you need. When you go to another computer, they will be there too. Your friends will see them too(if you share).

Cons

Not a whole lot to complain about.

Those that have low computer skills get confused by it. If you share a file or folder, they must respond to the email and accept the share. Then it just shows up in their dropbox folders. Those that don't use it regularly in particular because they cant ever find their password. In the end, it is easier than email.

Every so often, I get a conflicted copy. I don't know why they happen sometimes and not others. You can actually have two people working on a doc at the same time with no problem. But, occasionally, it will make two versions. It is very difficult to figure out which one is the correct one when this happens.

April 2017

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2017

Good for 1 user, Dropbox personal is not that good for business

Pros

I use Dropbox to back up my educational data for my business. Also to back up any applications/.exe files I downloaded.

Pricing is simple, you pay about 100$/year for 1 terabyte. You pick the location of the folder.

Most SSDs are limited to 1 terabyte max capacity and my music library, audiobooks, application files, documents and taxes all take up 360 gigabytes. That means it's plenty for personal use.

I use a tablet to teach classes - I can selectively sync only the dropbox folders that contain my business documents so my presentations are always available to present.

Combined with a manual monthly backup, dropbox is great. It has versioning history so if a file gets corrupted you can restore to an earlier copy.

Dropbox works on Linux, Mac and Windows. Love the Linux support.

Cons

1. Customer service. They try to save money and automate everything to provide low rates - understandable.

I had added a new Linux computer and put the dropbox folder on an external drive.

When I turned on the Linux computer without the extra drive, dropbox thought the whole folder had been deleted. It deleted all my files online and synced the deletion to my Windows desktop. It was a MESS! I could NOT manually restore more than 120 files so I had to ask for support.

Dropbox support did NOT work on the weekend - they only restored the files on Monday. My problem occured on Friday. Terrible, terrible experience. But, since then, I've tried Spideroak and Google drive and dropbox is better than both.

It's not perfect but it works - just use it carefully, especially on Linux.

2. Sharing folders with peers is pretty bad - you get multiple copies of the same folder. Some update, others don't. The sharing features in Google Drive are way better.

Dropbox personal sucks for teamwork and sharing. I have not tried Dropbox Business - Business may perform better. There is also Box.net - this is a business focussed alternative that has been around far longer than dropbox and is supposed to perform much better.

Were I not a single contractor, I would instead choose between Dropbox for Business or Box.net.

December 2016

Millie from HEAT Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Dropbox review

Very useful tool to share documents with people who have access to Dropbox, especially since our company doesn't have shared drives.

Pros

Dropbox is accessible from a web browser or in Windows Explorer. Files and directories are visible in Windows Explorer like other files and directories in other drives. Dropbox works just like any other folder on the computer but with a few differences. Any files or folders inside Dropbox will get synchronized to Dropbox's servers and any other computer linked to an account. Green check marks will appear next to the filename indicate that they're synced and up to date. Dropbox keeps track of every change made to any of its contents. Users will receive email notifications of changes made. It was easy to install Dropbox and easy to invite others to join as well. Since Dropbox is available on the web, files are accessible from anywhere, on any device, and share them with anyone. Save files on your computer, then access them on the phone from the road. Everything you keep in Dropbox is synced automatically to all devices. Save any kind of file in Dropbox, from photos, videos, and music to Microsoft Office and Adobe files.

Cons

Space if limited for free download. The free personal account starts with 2 GB only. You can earn more space through referrals (an additional 500MB for every friend who joins, up to 16GB) and other actions (linking with Twitter, enabling camera uploads, and so on). Still, most other file-syncing and storage programs give you more than 2GB to start. Paid personal plans, called Dropbox Pro, include 1TB of space for a monthly or yearly fee. One of the most important benefits of having a Pro account is that it includes priority support. If something goes wrong, you'll want help figuring out what it was and where your files went. Without priority support, it's nearly impossible to get someone from Dropbox to assist you in real time. You'll have to reach out by email, Web form, or Twitter for help. In addition to priority support, Pro users also get some neat file-sharing functionality, such as the ability to control when links to shared files expire. One gripe Dropbox users had in the past concerned access to old files, and the company now offers a neat upgrade that solves this problem. For an extra fee per month or per year, you can add Extended Version History, which keeps previous versions of your files and deleted files for one year without them counting toward your allotted space.

December 2015

Matthew from Videostream


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2015

Best cloud storage provider out there (and I've tried them all)

Pros

Dropbox really does take care of everything for me, it has features that are there when I need them but when I just need it to back up my computer it just chugs away in the background and keeps my files in sync across all my computers. The reversion feature (30 days it keeps all old copies of a file) has saved my life on more than a few occasions, and I'm confident enough in the automatic photo upload that I can delete photos from my phone weekly. Overall it really just lets me go about my day to day without worrying about my files, bad saves, etc. and it makes sharing files within the office a breeze.

The mobile app is awesome as well as their file support for previews. You can even preview photoshop and illustrator files now, which is a godsend. Other vendors (box, google drive, copy) have terrible clients (desktop and mobile) which take forever to upload and sync, enough so that I do not trust them with my files. Only Dropbox has been good enough. Even though they may cost more for their service I'm willing to pay it, happy even. My files and my company's files are my life and Dropbox lets me not have to worry about that.

Cons

Upset that they've cancelled Mailbox and carousel but besides that I'm pretty happy. I gladly pay them yearly. I think the selective sync options could be easier to set up with a more intuitive UI, and I also wish the reversion options were in the desktop app and not buried in the web interface. As well the recent files in the desktop app could go farther back in time and I think the "pack rat" option should be included in all free plans because storage is so cheap now.

December 2015

Harry from University of Bristol


Ease-of-use

4.5 of 5

Functionality

4.5 of 5

December 2015

The most convenient cloud storage service

Pros

Cost - There is a free plan available, with no hidden charges leaping out at users at any time.

Capacity - Users are given 2 GB of storage capacity. This may not seem like much, but it is certainly plenty to start off with. Adding storage is also possible - and without incurring charges. Users have a whole array of free options to increase their storage capacity, including, among others:

Invite friends/ acquaintances to Dropbox Connect Dropbox to Facebook/ Twitter Send Fan mails

Convenience - Extremely easy to use, Dropbox can either be used online or by installing the Dropbox application. This is quick, easy to do and allows automatic saving/ synchronisation of files between devices (which should also have the application installed) without having to use a browser.

Accessibility - With the app installed, it is possible to access files from wherever I am, any time on any device, even if offline at the time (the Dropbox folders on all devices are updated automatically every time a file is saved). I am able to download only required files in order to save space.

Sharing - I can share files with other individuals or public by designating folders to specific users or enabling them for public sharing.

Back-up - Dropbox is a convenient solution to backing up files in a safe and easy to access fashion. By storing files in the cloud, data sticks, CDs, DVDs and other easily lost or damaged storage devices - and the cost involved - become a thing of the past.

What's more, deleting files accidentally will not result in losing them, because Dropbox keeps easy to retrieve copies of all deleted files for 30 days.

- The upcoming Dropbox Paper.

Cons

The paid plans are expensive compared to other cloud services.

Dropbox is not as effective for collaborative work as rivals such as Google Docs or Microsoft Office 365. If changes are made to an online spreadsheet file, the first person to finish wins and the competing changes are saved to a separate file.

Security concerns arise when storing important and sensitive data on Dropbox.