Biscom Digital Fax
About Biscom Digital Fax
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Most Helpful Reviews for Biscom Digital Fax
1 - 5 of 46 Reviews
Paul
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Gives New Functionality To An Old Technology
We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.
PROSThe ability to send or receive a fax anywhere from any device. Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.) Safeguards to prevent unauthorized use. Automatic scan to document.
CONSMetered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.
Reason for choosing Biscom Digital Fax
Faxcom was more reliable and provided a dedicated toll-free number.
Reasons for switching to Biscom Digital Fax
Manual fax machines require a POTS (plain old telephone service) line which costs more than the cost of the Faxcom service, not to mention added costs of toner, energy use, and time waiting to receive a fax. It was a no-brainer!
Vendor Response
Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information. - Bill Ho, CEO
Replied December 2019
Patrick
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Best Software for sending and receiving faxes
I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.
PROSSimple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.
CONSTo get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.
Reason for choosing Biscom Digital Fax
Did not know other products existed, I let them know I know this software and trusted it, so it was purchased.
Vendor Response
Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out. - Bill Ho, CEO
Replied December 2019
Shan
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2019
Where to start
None
PROSClient interface appeared functional and easy to use
CONSDoes not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes
Reason for choosing Biscom Digital Fax
Cost
Vendor Response
We're sorry to hear about this. We would like to work with you to ensure your faxing needs are being met. We work with many SIP providers but there are times that additional configuration is required based on the provider. I would personally be happy to work with you. - Bill Ho, CEO
Replied November 2019
Michael
Warehousing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A product that delivers!
Great Product, not only a cost savings, but an environmental savings as well.
PROSThe Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?
CONSThe software was great, but it took us awhile to be able to receive invoices via email.
Vendor Response
Not many people today realize that digital fax is paperless - and for many customers that equates to significant cost savings in terms of telephony, paper, toner, and all the manual labor and waiting around that's associated with legacy fax. Thank you for your nice comments! And, thank you for being a customer. - Bill Ho, CEO
Replied November 2019
Sean
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best fax solution
We transitioned from a home grown software/fax board solution that we had to reboot and tweak almost constantly. Biscom Faxcom was selected to replace that and has been everything we could have asked for.
PROSEasy of use, ability to control how faxes are handled and delivered.
CONSLack of communication regarding available software upgrades.
Reason for choosing Biscom Digital Fax
Cost, ability to do what we needed.
Reasons for switching to Biscom Digital Fax
Issues with former product.
Vendor Response
Glad we could help - I'm sure you have better things to do than tweak your fax solution, so happy that you found us. Regarding software upgrades, you can visit http://go.biscom.com/NewsletterSubscription-SignUp.html and make sure you're subscribed to our newsletter - where we announce all of our upgrades. You can also visit this page to see the current software versions available to you: https://www.biscom.com/software-versions/ - Bill Ho, CEO
Replied December 2019