Ombud
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Most Helpful Reviews for Ombud
1 - 5 of 16 Reviews
Grace
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Solid product with high-touch service
We originally chose Ombud because of its solid functionality, modern UI, and excellent customer service. Some other solutions caught up with Ombud and even surpassed some of their functionality during our original contract term, but we decided to renew with Ombud because no one we evaluated offered the same level of service that we need to be successful. We especially appreciate document importing service for users who don't use the product enough to learn how to perform the task themselves, and the admins love getting guidance from our customer success manager to launch the product with new teams and for new use cases. Ombud is also great about sharing roadmap updates and taking customer feedback about new features we'd like to see in the software.
PROSOur users find the software easy to navigate, and the content management features are excellent. We can't imagine developing proposals without it now.
CONSThe system-wide reporting dashboards leave a lot to be desired, but the library does offer some decent querying functionality.
Reason for choosing Ombud
Ombud's features and customer service far outstripped the other vendors we considered at the time.
Reasons for switching to Ombud
We never had a successful Qvidian implementation, and the product features were outdated and not user-friendly.
Steven
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great solution and partner
The overall experience, using the software in addition to the responsive and knowledgeable support, is excellent.
PROSThe simplicity combined with the range of features, particularly collaboration.
CONSI have no dislikes specific to the software.
Reason for choosing Ombud
Ombud delivered all the features we hoped to gain, and we felt the Ombud team was the best cultural fit to our organization.
Reasons for switching to Ombud
Ombud had a superior platform and technology roadmap.
Chad
Health, Wellness and Fitness, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2021
Ombud easy to use
Much easier to to my job with Ombud as opposed to other proposals software.
PROSOmbud is easy to use and pretty intuitive.
CONSImporting/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions.
Buster
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Product has streamlined our processes, but best part of Ombud is the support staff.
Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day.
PROSWorkflow and the ability to spread assignments and work load. Reuse of existing content with the ability to easily nominate and approve new content. Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio.
CONSAbility to report on how much time in each stage in a summary report. My understanding this is road mapped.
Reason for choosing Ombud
Licensing model was flexible and fit better. Biggest difference I felt was the level of engagement during my elongated sales cycle. I spent over a year+ investigating and then justifying the business case internally. From the CEO down I felt they had 100% focus on customer experience. This has proven out even after we purchased and deployed.
Bill
Computer Software, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Product Review from a Daily User
Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this.
PROSThe ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the #1 feature. Assignment feature and messaging directly from a question are very helpful. Filtering questions by various criteria for ease of responding, review, and other criteria.
CONSWorking in filter mode can be difficult occasionally. For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately. Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much. I tend to scroll a lot. Not major issues, but inconvenient at times depending on SLAs. Also would like to see a way to eliminate older RFPs from the search algorithm. I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life. Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base. And people tend not to read closely every response option that is returned, especially when they are similar at a glance. That's just the way it is, and again I assume it is not unheard of across customers and industries.
Reasons for switching to Ombud
Too proprietary, not a timesaver, just added a different set of administrative issues, not robust. An early attempt to improve on what amounted to a simple search database that was somewhat in vogue for many years (Pragmatech).