ViewCenter by ICM Document Solutions is an enterprise-level content and document management system designed for businesses looking to automate and streamline the storage of their critical records. The program is web-based, allowing for secure capture, access, and distribution of documents on any mobile device with any browser.
Features within the ViewCenter platform include customizable permissions, a configurable UI, support for all file types, detailed activity logs, keyword and content searching, automated retention and disposition processes, and a drag-and-drop upload tool. When coupled with InfoCenter, a secure public portal solution included in ViewCenter’s suite of products, companies have all of the necessary tools to automate their workflows surrounding the gathering and maintenance of critical business records.
In addition to the multiple features included with ViewCenter, users can also be assured their documents meet regulatory agency compliance and security requirements specific to their industries.
Jeni from Galen Medical Group
Employees number: 201-500 employees
It is easy to use, even for our more technically challenged users.
It's interface is simple and clean, while not losing any functionality.
The team at ICM has been wonderful to work with.
Honestly, so far, I don't have any real complaints. No software is perfect, however I have not come across any real cons at this point.
John from AGIA Affinity Services
As an alternative to viewing hardcopy documents, AGIA utilizes ViewCenter to reference stored images. Operations management has been very pleased with the system for several reasons:
1) Associates have an easy time navigating the system.
2) The clarity of images is excellent.
3) Specific images can be accessed through multiple search functions (i.e., name, birthday, address, etc.)
4) ViewCenter offers a valuable word search feature that enables image access that is essential for AGIA's business (i.e., documents for individual physicians or key dates).
5) By having our own administration rights AGIA can add new associates onto ViewCenter without costly delays of coordination with ICM.
6) When associates identify problems such as a sticky note covering key information on a scanned image, ICM has been responsive in providing a timely re-scan.
Scott from Arizona Department of Insurance
The Arizona Department of Insurance, the Arizona state government agency that oversees the insurance industry in Arizona, has implemented several electronic records management projects, including the imaging and indexing of over 200,000 license application files and over 30,000 officer/member/director biographical documents.
USING VIEWCENTER IS VERY EASY. An authorized user can very easily locate records using search fields that are configurable by an administrator. Our Insurance Licensing Section is no longer spend time pulling and re-filing paper documents in large filing systems.
CREATING VIEWCENTER "COLLECTIONS" IS EASY. A trained and authorized "super user" can create and configure record collections, determine fields of information used to index and search those records, and can assign/change/revoke authority to other users to access the information and documents. No programming/coding is required.
VIEWCENTER IS POWERFUL. A collection can be configured to allow a user to locate a group of documents and export them to a ZIP file. ICM Document Solutions, the ViewCenter creator, can also establish methods to import data into ViewCenter to minimize record indexing effort and cost. ICM has established an online secure (end-to-end-encrypted) portal by which some of our customers can upload, index and submit files to us, thereby preventing our customers from having to submit paper documents and CD-ROMs containing data, and preventing us from having to store paper or to pay to have paper documents imaged and indexed.
VIEWCENTER MINIMIZED OUR RECORDS MANAGEMENT RISKS. We are now able to access records from just about anywhere, using a web browser and Internet access, which means that the viability and access to our essential records are no longer threatened by the possibility that our building may be damaged or inaccessible.
VIEWCENTER REDUCED OUR NEED FOR SPACE TO STORE RECORDS. Arizona government agencies can obtain permission from Arizona State Library, Archives and Public Records (ASLAPR) to have electronic records serve as originals, meaning that once records are imaged and indexed in accordance with ASLAPR standards, the paper version can be destroyed and the electronic version serves as the official original document.
Michael from The Industrial Commission of Arizona
Over the past six years the Industrial Commission of Arizona (ICA) has been using ICM's Enterprise Content Management Technology Suite, ViewCenter, for business critical documentation. ViewCenter is currently integrated with our line of business Claims System and provides the ICA with robust document management capabilities while being easy to use and administer.
Robert from IT Professional
I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document.
I discovered ICM and this product via a general mailing. From the minute I first contacted them, I knew this was going to be my solution.
I am able to out a stack of paperwork into a scanner and the system does all of the indexing, knows when a document set changes, etc. Not only are my documents now digitized, no one had to manually index them, the OCR function works great and continues to improve the more you use it.
If the quality of the product were not enough, the level of customer and technical service I receive is outstanding! It's rare that I have a problem, but when I do, help is just a phone call away, and my problems are resolved in a timely manner in the most professional way possible.
I can't say enough about this product and how it has improved my productivity as well as my customer satisfaction!