Volume

RATING:

4.0

(8)
Overview

About Volume

Volume is a document management solution that helps businesses streamline data storage and maintenance. Key features include optical character recognition (OCR) and text search, data import, real-time data and auditing. Volume can identify words, phrases, policy numbers, and dates across multiple electronic file formats, such as JPEG, PDF and more. The platform allows integration with Microsoft Office for capturing and storing emails.

Volume Pricing

Contact Watermark Technologies for pricing details.

Free trial: 

Available

Free version: 

Not Available

Volume opening and viewing files
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Volume Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Volume

8 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

An excellent virtual solution!

PROS

The ability to send documents to other colleagues! The ease of navigation as well between documents is excellent!

CONS

That files weren't stored in the cloud and they couldn't be accessed remotely.

Megan

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Easy to use and reliable

overall I really like volume as a paperless storage service!

PROS

I have always found volume easy to use, navigate and reliable, customer service have always been helpful whenever we have had problems and I love that you can customise your account with the penguins all year round and the Christmas and birthday options.

CONS

When there were middle tier errors however these were always resolved quickly.

Matt

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2023

Volume Review

Overall, for what we use Volume for, the product is suitable and meets our needs. Easy to use but with not many other features.

PROS

The ease of use makes volume a better product than most others. User interface is simple, yet purposeful.

CONS

Volume is used for basic archiving of documents, with not so many other useful features. The product could be developed further to add in additional features.

Michael

Insurance, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

I was a frequent user of Volume until our firm transferred over to Papercloud. Functionalities are similar but Volume was preferred.

Ease of use and great system to keep/store/sort all correspondence.

PROS

Ability to attach files/emails/correspondence with ease.

CONS

The system often froze which meant it could be fairly slow at times

Mantas

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Simple and easy to use

Really happy about the Volume as it does what it supposed to do and barely any IT knowledge is needed to use the software.

PROS

This is bare bones software to store your files in order that you create yourself. It is really flexible for your needs as it is so simple yet effective tool.

CONS

Watermark servers are not owned by them, so it's maintenance is not done by themselves. Servers are half a time slow and software "freezes".

Wendy

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Easy to use

PROS

Just very to use, very rarely went wrong

CONS

Difficult to find clients if correct format of name not put in - had to use %???%

Kelly

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Volume - easy to use

PROS

Easy to use, all file updates can be saved in one go.

CONS

Frequent error messages - cannot communicate with middle tier

Adele

Insurance, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

4

Reviewed November 2023

Watermark Volume

As expected, could be improved with some small tweaks

PROS

The storage capacity appears to be quite large and you can add a lot of sub files in the top tabs

CONS

The over saving - you should only need to save when you exit a client not each time you rename, add or remove papers

Reasons for switching to Volume

The was a Company decision which was made to improve our data storage

8 Reviews