ZenCase
About ZenCase
ZenCase Pricing
Straight Forward Pricing + Migration Assistance.
Starting price:
$999.00 per year
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for ZenCase
1 - 5 of 31 Reviews
Jennifer
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Zencase is the Best
The ease of transitioning from an legacy system that had been used over 25 years to Zencase. All the information we needed was there when we started.
CONSWe personally need more accounts for the integration with QBO.
Reason for choosing ZenCase
Ease of use and had all the bells and whistles we needed.
Reasons for switching to ZenCase
Needed something that could work in the front and back office environment.
Sherry
Law Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Love the Efficiency!
Zencase has been so easy to work within. Users can easily maneuver around the software so the learning curve is minimal. Also the Customer Service is great.
PROSAs Billing Manager, their ease of billing is so refreshing. I am able to create prebills based on specific filters such as Matter Manager, billing type, matter type, etc. I no longer have to print out prebills, I can create them and the Managing Attorney can go through them within Zencase and make any necessary changes and mark them as approved. When the invoices are ready to be finalized, with a click of a button all the expense back-up is attached at once. That is Awesome! Zencase has saved me Hours of time searching for and attaching expense documents to my bills so invoices get out the door quicker, and money comes back in quicker. A great improvement for Cash Flow.
CONSI have no Cons about this software. It has made monthly billing easier, faster, and more efficient. If issues happen to arise, The Customer service team can be reached via Chat, and respond almost immediately.
Reasons for switching to ZenCase
Expert Sierra was very difficult to work within. Too many windows and places to go to find the data you needed. Our Firm was looking for something more user Friendly, that could make all users more efficient with less time spent searching for or updating existing information.
Vendor Response
Hi Sherry! We are glad that ZenCase has made your work easier and more efficient!
Replied September 2022
Aimee
Legal Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed August 2022
Nothing to Brag About
The site crashes way too often. It is not integrated with outlook (therefore not integrated with calendar). I don't want to have to look several different places for tasks and deadlines.
PROSI find it relatively easy to enter my time entries.
CONSThe software would be much more useful if integrated with Outlook
Vendor Response
Hi Aimee, Thank you for your feedback. ZenCase added Microsoft Outlook email and calendar integration last month, and we continue enhance the capabilities here. You can now view your calendar and others or add task or events to your calendar directly from ZenCase!
Replied August 2022
Steven
Law Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed August 2022
Features wishlist
Still overall a good program - I just would like to be able to not have to go back and forth with Outlook, and use Zen as my dashboard for everything, including emails and calendar.
PROSIntegrates with Net Documents, Can find list of cases
CONSCan't start timer without filling timecard - problematic when trying to time a phone call. Can't add a task from Outlook, particularly for minor tasks or reminders for which I end up using red flags in Outlook instead - would be great to add an Outlook email via drag and drop into tasks. New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents. I would have to assign each email twice - once in Outlook using the ND module, and then again in Zen. Cannot assign events vis Zen because I cannot invite assignees (option turned off), so I have to use Outlook instead as my calendar. Task list in Zen does not default to my tasks; have to use a filter each time. Should be able to change due dates directly from list without opening up. Should have option to create a time entry from each task, event, and email. A to do list would be nice.
Reasons for switching to ZenCase
Too many bugs - unreliable, some stupid defaults.
Vendor Response
Thank you for your review! ZenCase added Outlook integration last month for email and calendaring and look to add tasks in the near future!
Replied August 2022
Candy
Legal Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Wonderful Case Management Program
ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.
PROSZenCase is user friendly, Customer Service is A+, Everything is at your fingertips. Great search/filter capabilities. The Billing/Invoicing in ZenCase has helped our firm tremendously. The BEST part is that your expense backup/receipts gets attached directly to the back of your firms invoices, NO having to go search for documents which is very time consuming. ZenCase has helped with time management in our billing department.
CONSN/A-When we do experience issues- Support is extremely fast to fix.
Reasons for switching to ZenCase
From the accounting side, our old program was not a very user friendly experience. Very hard to navigate and took more clicks than necessary to access our information. Very hard to make changes or updates to existing information in the system or at that rate even find.