About Igloo


Igloo is a cloud-based collaboration platform for small and midsize organizations that helps users connect stakeholders and create collaborative environments for their employees.

This solution helps initiate discussions, share ideas and manage content within a centralized location.

Igloo is a modular solution that offers features such as communication management, knowledge management and workflow management. It supports knowledge sharing that helps in building connections.

Igloo’s team space feature helps introduce new employees to teams, allowing them to become familiar with people on the floor and with their projects.

With Igloo, users can author, edit, publish and add comments to reports. The solution allows employees to create their profiles and update their information with qualifications, abilities, skills, hobbies and more.

An overhead notification bar tracks tasks assigned to an individual and generates alerts for tasks nearing the deadline. The solution offers a version-controlling feature to display the latest version of the document on the preview page.



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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Igloo

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

4 stars

(6)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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March 2015

Anonymous

Review Source: GetApp


March 2015

Igloo is an intranet you'll actually like.

Edu- Vision 2020 is a small not-for-profit organization whose goal is to provide a computer based educational solution "school in a box" to primary teachers and their students who live in remote communities around the world. Igloo is a cost effective, budget friendly, collaboration solution for us - we are 10 to 15 people geographically dispersed.

Pros

Igloo is “up and open” always, no matter the time or the time zone.
Team members can collaborate and work on projects together, communicate in real time, and solve problems quickly and easily, even if they’re located on the other side of the world from one another and in different time zones.
Streamline and organize - better work flow and less time spent of juggling multiple applications in different places.
Multiple ways to communicate – Write it once and send it once, and distribute it to a select few or the many, easily, easy to follow visual email thread, Wikis, Forum. Broadcasts
Saving time and productivity has increased, easy and fast to get started, tools we already know how to use, our knowledge repository is in one place, and searching and retrieving content is properly filed and organized.
Real Time communication anytime to team members in Dubai or in Toronto
Great Customer Service, very responsive company, easy to use product

Cons

Hoping they include "the ability to communicate and have face time" with our team within your own space in the near future.

Response from Igloo Software of Igloo

Replied March 2015

Thank you very much for this wonderful review of our product. We are glad to hear you are enjoying your Igloo experience. As for the ability to communicate and FaceTime with your team, while we do not offer videochats, you can most definitely set up "microblogs" (or dedicated social newsfeed) per team space where members of the same team can interact with each other. These feeds also allow for rich media (pictures, embedded videos, links, etc.). Hope this helps. Feel free to contact us for more information or to get help setting it up.

July 2016

Wayne from Billtrust

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2016

Evaluation of Igloo

I routinely use Igloo to view company announcements that are broadcast across multiple sites within our Intranet, and I also use it to access and upload files that are used across multiple departments within our organization.

Pros

It typically doesn't require many steps to perform the most common operations. It is also helpful that Igloo supports a variety of file types.

Cons

Some of this comes with working with the application I realize, but I wish you could find a way to make versioning more transparent. I recently received some helpful instruction from a fellow employee about uploading a more recent version of a document without having to delete the prior document and running the risk of messing up the path/location of the document (important because other departments link to that document from their own Igloo pages). After right-clicking, I realized how obvious the step was, but I wish there had been a way to show this on the page; I'll keep working with Igloo on this.

July 2016

Olivia from Billtrust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

The most user friendly intranet you could ever ask for!

As someone who switched from SharePoint to Igloo, I was AMAZED by how user friendly it was. Not only for administrators, but for our employees using the intranet as well. Have a file you need to move? No problem. Need to edit the file but don't have time to re-download the latest version? Easy! Igloo makes collaboration on an intranet fun, easy and stress free...what more could you ask for?

Pros

We have a large department that continually collaborates on certain files and folders in Igloo, so the fact that we can reserve or archive old material or versions is extremely helpful. I also really enjoy the fact that you can edit a document in word, powerpoint, or excel without the hassle of downloading a new version; you can simply open a document and save in one motion.

Cons

As easy as it is to use, sometimes it is too simple. Would like it to be more complex when designing pages, but it still looks great.

March 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Best platform for building a team portal!

We are so thankful for Igloo helping us to create our staff portal! It's revolutionized how we conduct global interview events and how we resource multiple locations across the nation.

Pros

The personal consulting from Igloo and customization were key to helping our organization scale our intranet/portal. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment!

Cons

The people directory feature is not quite as nimble as I imagined it'd be for an organization of 700+ employees. We have a somewhat unique structure and it's been challenging to figure out how to look up teams, leaders and locations effectively. It would also be great to be able to add contact cards directly to my mobile device from the directory feature.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Fantastic Intrant Platform

Excellent from sales through to implementation and support.

Pros

Igloo comes ready out of the box for you to use it. It contains the basic tools for you to get an intranet up and running quickly. The product contains "solutions" that you can plug in for many common business functions like Employee Onboarding, Company News, Department Site, Project Sites. There is no technical complexity to getting the software up and running, its all about communication and change management within your organization.

Cons

There isn't much not to like about this product. It deploys quickly and easily. If anything I would say that they could build out the integrations a bit more.

July 2016

Jenine from Billtrust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2016

The Billtrust Igloo "Trusty" Experience

Our executive team had doubts that we could roll out a much needed knowledge management tool that came packaged within an Intranet system effectively. They were all pleasantly surprised at how smooth it went and how quickly we were able to meet our go-live targets.

Pros

Very easy to manage and maintain. The ease of use helps to win buy in from your users. 95% of our company is up and running with uploads, postings, blogs etc.

Cons

There are certain limitations to the software that makes it necessary for a more time consuming work -around. Igloo is working hard utilizing their Client Success resources to implement enhancements to address these limitations.

February 2017

Jenine from 1965

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

It really is an Intranet tool we like!

We've been using Igloo software for a little over a year now and it continues to amaze me how well it connects your company. All the different teams are able to collaborate and be kept in the loop about events taking place in all locations and departments across the company. The best part is that it is easy to manage and maintain by all members of the community. Love this tool.

Pros

Ability for all users in the community to maintain their own spaces.

Cons

Would like to see some future enhancements in the searching capability and other little areas of functionality.

February 2018

Joe from Billtrust

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great alternative to Sharepoint

Pros

Easy to use and manage. Excellent customer support and service. Great value for the money. Always improving their product.

Cons

There is very little to dislike about this software. It does everything our organization needs it to do with very little customization.

July 2016

Nancy from Billtrust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2016

Cool Functionality and Collaboration tool

I'm in Igloo everyday and it has made my job in Compliance easier to track policy read and signoff and task follow through.

Pros

Ease of file upload. I like the broadcast functionality. Task workflow is good too at the document level.

Cons

I wish the viewing document box was bigger. I usually do download or edit document just to view the document in a larger size.
I know you can hover over the date a document was uploaded for details of date and time. I have many documents saved and frequently I like to search by the most recent date and time to find the document quicker rather than the alphabetic view.

July 2016

Maria from Ten-X

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Happy with our new intranet

Igloo has enabled us to create a more dynamic and user-friendly intranet experience for our employees. The customer experience team have been a great support and wealth of knowledge.

Pros

The widgets are easy to use and there seem to be a steady flow of enhancements from Igloo

Cons

Other than the knowledge base and FAQs, there doesn't seem to be a comprehensive "how to" guide. It would be great if there were videos explaining some of the more complicated features.

September 2017

Matt from Foresight Sports

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2017

Easy to use intranet solution! Loved to be able to get all of our useful information in one place

Became more organized and moved information quicker to allow my team to be more efficient

Pros

allowed our team to gather useful information in one place, which we could search for later if needed. No longer using individual documentation and moving between platforms.

Cons

so far I have not run into any cons. I really enjoy the way this functions and how it has helped my department. Maybe some of the setup was difficult at first, so be prepared for a slight learning curve.

August 2018

Nick from Zon Engineering Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

August 2018

A solid intranet service for companies

Pros

- Very easy to configure and deploy for your company
- Users can maintain their own personal sites/information
- Simple interface to add and modify information

Cons

- Not a fault of the software, but we had trouble with user buy-in that resulted in a slow ramp up process
- User resistance was due in part to no comprehensive tutorial on how to navigate and use Igloo.

July 2018

Jeremy from Northwestern University

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

July 2018

A beautiful looking intranet software, but hard to set up

Pros

Igloo has everything - blogs, feeds, instant messaging, groups...etc. It really is full featured and can be customized anyway that works for your organization.

Igloo also looks fantastic. Even right out of the box, the software shines and has a very new look and feel.

Cons

Igloo is very hard to set up and you need to pay for a higher tier of service to really get hands-on help. Since it's so exceptionally customizable, it's hard to (1) determine the best way to set it up and (2) actually set it up.

July 2016

James from Billtrust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2016

Great Enterprise tool

I was the executive who was tasked with sourcing an enterprise KM tool. Igloo offers that and so much more the with the configurable intranet.

Pros

Deployed with very little support from our IT team. Business was able to stand this up very quickly. Fast adoption by employees. Need only a small team to administer it.

Cons

Does not integrate with gmail. Limited sales force integration.

July 2016

Kristin from College of Registered Nurses of Manitoba

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0