About Zoho Cliq

Zoho Cliq is a hybrid team collaboration solution that caters to businesses of all sizes across various industries. Features include document management, drag-and-drop file sharing, channel-based permissions, team video calling and more. It can either be deployed on-premise or hosted in the cloud.

Zoho Cliq features live chat that allows team members to communicate in real time, share audio and video files and search the chat for specific information. The solution allows for individual channels to be created for different business units. Users can also add vendors and prospective customers to these channels.

Additionally, Zoho Cliq provides mobile applications for iOS and Android devices that allow users to remotely access the solution. It supports in...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Linux, Web browser (OS agnostic), Windows 8, Windows 10

48 Reviews of Zoho Cliq

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(9)

9

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

May 2018

Scott from Right Now Mobility

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2018

Zoho Cliq is a great instant messenger

I get the benefit of chatting with my coworkers without leaving my applications I use on a daily basis.

Pros

works great on a desktop or laptop, it is built right into the Zoho CRM, so when I have a question for my co-workers I know they see it right away when I send them a message through Cliq

Cons

phone app either I haven't tried it or it sucks really bad. I'm not sure which it is. I hope they make it a little easier soon

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Happy we made the switched from Slack to Cliq

Having one integrated solution across our company with all the Zoho products has been helpful. So far so good. There are a few things we miss from Slack but nothing that's a deal-breaker. The ability to integrate Bots and other Zoho services into Cliq is valuable like the Zoho Notebook and Taz, very helpful. Also, the deskbot integration so I can see all the Desk summaries from the entire team.

Pros

Since we integrated several Zoho products into our daily use it has helped streamline communications and integrate solutions into our e-Commerce website. Cliq allows us to search history without limits on messages and the "fork split" feature allows you to fork off a conversation into its own so it's easier to keep track.

Cons

The reply to post feature is nice but it's not as good as creating threads like Slack does to track one conversation so you have to get used to forking the conversations to keep them together. It's a good solution but I prefer the create thread feature in Slack. Also having to PIN contact names to quickly send DM isn't the best. I'm not sure why other users aren't listed in Contacts. The only other least favorite thing is how difficult it was for external users to access channels. You have to know in advance if a channel will need to be accessed by someone outside the organization.

Reasons for Choosing Zoho Cliq

Because it was part of ZohoOne and once we tested Cliq, dumping Slack was easy.

October 2020

Lisa from Intelikinect

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Keeping in Touch with the Important Stuff

Now that companies have more employees working from home, it is so important to not feel disconnected or on your own. Being able to check in with co workers or clients instantly is so much more productive. I can reach more people with information I need so quickly. This allows me to give the best customer service I can. I can keep the customer at ease knowing that I am not making them wait and they know I am working on getting the answers they need so we can complete what they called for and get on with their day. Ending a call quickly and successfully is what makes for a great customer experience.

Pros

I really like being able to get my question to a client or a co worker quickly is extremely important in my job.

Cons

If there was the ability to have a few canned responses or FAQ to ease the effort of speaking with a client and typing at the same time would be a nice feature.

May 2019

Rick from Fascinating Monsters

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

May 2019

Solid team chat/collaboration app with an extensive development backend for customizations

I was impressed with the opportunities for developers but not with the UX.

Pros

Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.

Cons

Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

February 2020

Elisa from eStudios

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2020

Easy to Use Communication

Using cliq to improve communication within our company has helped a lot. However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.

Pros

This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.

Cons

There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.

Reasons for Choosing Zoho Cliq

The integration as previously stated.