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InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.


InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.


InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting.


Services are offered on a monthly or annual subscription basis that includes phone and email based support.



LongDescription

Surveys & Feedback

Text Analysis

Customer Segmentation

Ad hoc Reporting

Sentiment Analysis

Strategic Planning

Knowledge Management

Goal Management

Pulse Surveys

Profitability Analysis

Multi-Channel Data Collection

Scorecards

Predictive Modeling

Multi-Channel Communication

Trend/Problem Indicators

Benchmarking

Visual Analytics

Reporting & Statistics

Predictive Analytics

Dashboard

Reporting/Analytics

Monitoring

Feedback Management

Negative Feedback Management

Tagging

Natural Language Processing

Dashboard Creation

Performance Metrics

Role-Based Permissions

Alerts/Notifications

Multiple Data Sources

Real-Time Reporting

Trend Analysis

Data Mining

NPS Survey Structure

Survey/Poll Management

Real-Time Notifications

Multi-Language

Customer Experience Management

AI/Machine Learning

Real-Time Monitoring

Data Import/Export

Customer Journey Mapping

Engagement Tracking

Mobile Access

Data Integration

SEO Management

SMS Messaging

Brand Tracking

Review Generation

Multi-Location

Review Notification

Social Media Monitoring

Social Media Integration

Review Monitoring

Response Management

Keyword Tracking

Review Request

Widgets

Third-Party Integrations

Review Display

Review Sharing

Customizable Reports

Real-Time Analytics

Communication Management

Template Management

Review Badge Management

Real-Time Data

Email Reminders

Website Integration

Customizable Templates

Ratings/Reviews

Customizable Branding

Social Sharing

Social Promotion

Forecasting

Mobile Alerts

Competitive Analysis

Real Time Comparisons

Activity Dashboard

Data Visualization

Campaign Analytics

Workflow Management

Email Management

Customizable Forms

Self Service Data Preparation

Key Performance Indicators

Interactive Reports

Data Mapping

Employee Onboarding

Text Mining

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

InMoment

Live Online

Webinars

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