I have a more specific need, being an I-9 auditor, over an end user. But, I support end users daily. And there are no issues that I don't see with other systems out there. However, I stand by Lookout over all other systems I've seen and use, (for many reasons) but compliance more than anything.

Putting I-9 compliance first is the highest priority. I've seen other systems that promise ease of use, that are lacking in compliance (and sometimes) basic functions required for the total I-9 process. Lookout's I-9 system is easy with compliance at the forefront.

There are only a few programming things that I feel could be changed to make the system a bit more intuitive. However, overall it's my most recommended I-9 system currently on the market.

Overall, our experience has been great! The entire team is amazing, but [sensitive content hidden] rises above all expectations! Her level of service is personal and professional. We consider her as family.

Our entire team appreciates the customer service and friendly guidance on every call.

We currently do not have any cons at this time.

Reasonable cost, easy to use, great customer service. A win-win for our needs!

We occasionally had glitches (which were probably user error) but since the update in the fall we have not had any issues at all.