Broadly
About Broadly
Awards and Recognition
Broadly Pricing
Contact Broadly for detailed pricing information.
Starting price:
$249.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Broadly
1 - 5 of 336 Reviews
Rick
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2023
Good review software
Kelly Michael
Verified reviewer
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Simple Web Chat And Review Platform
We love Broadly, it's a great web chat and review platform for small businesses.
PROSVery affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.
CONSYou cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.
Vendor Response
Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!
Replied November 2022
Kelvin
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great platform to manage customer relationships!
Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!
PROSBroadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!
CONSNot much, Broadly had satisfied all of our needs!
Reason for choosing Broadly
Ease of setup, all-in-one services, great team
Vendor Response
Thank you so much for being a Broadly customer, Kelvin! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!
Replied November 2022
Amber
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed March 2023
Product Changed
We will be switching to a platform that has access to more review options. More user friendly for the customer.
PROSHoenstly, I have most enjoyed our rep, [sensitive content hidden].
CONSThe product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.
Reasons for switching to Broadly
Not user friendly
Abbi
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Doggie Business, LLC
We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business.
PROSWe love that all of our communications between Facebook and Instagram are centralized.
CONSThe marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms.
Reason for choosing Broadly
Mainly for the review services and that it integrates with gingr.