Arena
About Arena
Arena Pricing
Arena is offered across three pricing plans, outlined below. A discount is given for annual commitments Basic: Available for free Professional: $99 per month and $79 per month billed annually Business: $249 per month $199 per month billed annually Enterprise: Contact Arena for pricing details.
Starting price:
$349.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Arena
1 - 5 of 21 Reviews
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Arena Best in Market for Live Chat
How easy it is to use and that it solves my live chat problem with an easy to create embed.
CONSThere are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.
Vendor Response
Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes.
Replied September 2021
Brooks
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Arena Chat for Online Events
We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.
PROSArena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.
CONSThe biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.
Reasons for switching to Arena
Our previous service was far too expensive for large one-time events.
Vendor Response
Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products.
Replied August 2021
Nick
Media Production, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2021
FreightWaves x Arena
Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true)
PROSI liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.
CONSI did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget.
Reason for choosing Arena
Out of the box chat rooms were needed ASAP
Reasons for switching to Arena
We needed a full Virtual Event platform versus trying to make it in house. Big Marker has chat embedded into the software already
Vendor Response
Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team
Replied October 2021
Kit Joy
Construction, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Arena
Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants.
PROSThe ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs.
CONSThe Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to.
Reason for choosing Arena
Arena had exactly what we needed for an affordable price.
Reasons for switching to Arena
Pigeonhole Live had too many things in it's package that we didn't need. We were not able to customise it much.
Vendor Response
Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that.
Replied March 2022
Brent
Events Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Excellent chat service for your site
Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows
PROSArena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more
CONSThe direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments
Reason for choosing Arena
We use Tawk.to as well, but live chat has the best UI
Reasons for switching to Arena
Dead simple did not offer content wall and other features, plus their design and pricing structure did not meld well with our needs
Vendor Response
Thank you, Brent P! We love to hear your thoughts about Arena's products. Count on us to continue boosting your online trade shows :)
Replied August 2021