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Dynamics 365 Customer Insights

Dynamics 365 Customer Insights

RATING:

5.0

(1)
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Overview
Reviews

About Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is a cloud-based customer data platform (CDP) that provides a 360-degree view of customer data. Enable a unified view of your customer data across channels and data sources. Deliver personalized experiences across web, mobile, and more through a single platform. Make smarter decisions throughout the customer journey with context-aware tools for interactive analytics, predictive models, and automation capabilities.

Dynamics 365 Customer Insights Pricing

Customer Insights: $1500/tenant/month - Includes 100,000 B2C profiles and 10,000 B2B accounts. Customer Insights B2C profiles add-on: $1000/tenant/month - 100,000 B2C profiles, requires Customer Insights. Customer Insights B2B accounts add-on: $1000/tenant/month - 10,000 B2B profiles, requires Customer Insights.

Starting price: 

$1,500.00 per month

Free trial: 

Available

Free version: 

Not Available

Dynamics 365 Customer Insights custom reporting
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Dynamics 365 Customer Insights Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4

Functionality

5

Most Helpful Reviews for Dynamics 365 Customer Insights

1 Review

Amit

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Excellent dynamics product. A complete eco system.

All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software.

PROS

Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features.

CONS

Some of the new features feels half baked and buggy. LIC system keeps changing.

Reason for choosing Dynamics 365 Customer Insights

Client already had dev team that was trained on Azure and other MS products.