Refiner
About Refiner
Refiner Pricing
Refiner offers a 7-day free trial.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Refiner
1 - 5 of 5 Reviews
Jonny
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Super flexible feedback tool for a wide range of uses
The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.
PROSRefiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.
CONSThere is no option to send surveys by email yet. According to their support this will be added though in the future.
Reasons for switching to Refiner
We prefer the design and overall experience - plus the fact it is so simple to tie user responses to other data we know about them in our CRM, something we could never do with Hotjar
Vitoldas
Civil Engineering, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Easy-to-use & right-to-the-point tool
Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding.
PROSExtremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible.
CONSWe use Refiner only to measure Customer Satisfaction. Can't specify any cons so far.
Reason for choosing Refiner
We needed a simple yet effective tool for an adequate price. Refiner better suited these requirements, whereas alternative solutions were too bloated and overpriced for our needs.
Joshua
Information Technology and Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2020
Great Net Promoter Score tool for SaaS products
Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.
PROSWe really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.
CONSNone I can think of at present. It has been really helpful.
Reasons for switching to Refiner
Much cheaper and better designed.
Carlos
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Beautiful in-product surveys for SaaS
We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!
PROSRefiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).
CONSIt would be nice if Refiner could also send surveys by email as a backup.
Reasons for switching to Refiner
Cheaper and more survey options
Coralie
Banking, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
I would recommend Refiner
Super easy 2-ways integration with Segment and great support in the setting-up and launching our in app surveys, made it a success!
CONSBeing able to implement the surveys in our mobile app. Keep improving the Segmentation feature.