Solutionreach
About Solutionreach
Solutionreach Pricing
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Starting price:
$329.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Solutionreach
1 - 5 of 228 Reviews
Chad
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It has been a great value to our practice.
It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.
CONSThe sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.
Michelle
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Take the hassle out of appointment setting
Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
PROSI love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
CONSIf you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
Reason for choosing Solutionreach
The customer service, training and follow up by our account representative was phenomenal.
Farnaz
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Horrible Company
Nothing - everything was difficult and was not user friendly
CONSCustomer service & usability - nothing that was told was great - text messages are limited to certain amount of characters- trying to get out of a contract was difficult
Bob
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
PROSFirst and foremost this product is very user friendly.
CONSThe practice has not experienced any issues with this product.
Reasons for switching to Solutionreach
Pricing as well as the product moved us into the text messaging of information.
Vendor Response
Glad to hear the product has been such a help!
Replied September 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Patient Reminder Software
Overall a pretty good experience.
PROSSolutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good.
CONSAltough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix
