Delighted
About Delighted
Delighted Pricing
BILLED YEARLY Free = $0 per month Surveys Starter = $17 per month Premium = $224 per month Premium Plus = $449 per month Enterprise = Contact for pricing BILLED YEARLY: Free = $0 per month Premium = $224 per month Premium Plus = $449 per month Enterprise = Contact for pricing
Starting price:
$224.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Delighted
1 - 5 of 47 Reviews
Oliver
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great solution and support
Very happy and satisfied. Fully recommend.
PROSIt’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
CONSNot much. I couldn’t t find much wrong .
Reason for choosing Delighted
Price. No implementation charges. Easier integration.
Reasons for switching to Delighted
Better features and integration.
Shannon
Insurance, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Off to a fantastic start
I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.
PROSSelf-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.
CONSI'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.
Reasons for switching to Delighted
We wanted to put NPS surveys in multiple places (email, in our help center, in-app, etc) and each one was managed and reported on individually. The analytics were lacking, and I was aggregating everything and doing line-by-line sentiment analysis in a spreadsheet. I even had to export and manually calculate the NPS scores. Another huge factor was an integration with Salesforce and the ability to roll up results by account and trigger surveys based on closed cases and other activity in our CRM.
Simon
Verified reviewer
Apparel & Fashion, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Excellent nps survey tool that’s easy to use
Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.
PROSGreat graphical interface, easy navigation and configuration and multi language support.
CONSNot really a con but I’d love to see a way to embed reviews.
Diana
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Keep up a good work
It is really easy to use, but also customizable and has integrations with popular ticketing systems.
CONSBy default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.
Reasons for switching to Delighted
It provides a free plan, which is a really good option for our business. It's really easy to set up and offers all of the needed options.
Michael
Verified reviewer
Hospitality, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
The easiest and most efficient product I've had the ability to use.
Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!
PROSNPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.
CONSThere's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!