Simplesat
About Simplesat
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Starting price:
$119.00 per month
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Most Helpful Reviews for Simplesat
1 - 5 of 61 Reviews
Steven
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Fantastic for providing real-time feedback from customers
It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.
PROSSuper easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!
CONSI would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.
Vendor Response
Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!
Replied October 2020
Jay
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Works as described and better!
It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.
CONSEvery once in a while I will get an "anonymous" survey.
Vendor Response
Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/
Replied October 2020
Joshua
Verified reviewer
Information Technology and Services, 51-200 employees
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2019
Has potential however not a mature product yet
I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.
PROSI like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.
CONSThe dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.
Vendor Response
Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration
Replied October 2020
Stephen
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Excellent value, above-and-beyond customer service
There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.
PROSSimplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.
CONSThere are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.
Vendor Response
Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.
Replied March 2019
Samuel
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Quality Product and Value
Really good product and I would recommend.
PROSIt offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.
CONSThe product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too
Vendor Response
Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.
Replied October 2020