Hosted Contact Center
Overview
About Hosted Contact Center
Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.
The Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.
With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant.
For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.
Through a modern, non-techie admin interface, supervisors...
Hosted Contact Center Pricing
Unlimited Users. Unlimited campaigns.
Starting price:
$500.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Hosted Contact Center
1 Review
Aaron
Financial Services, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Intelligent Contacts is an Excellent Technology Partner
PROS
Technology, service, good peopleThere's nothing like some good ol' fashioned great people who want you to have a great product.
CONSNothing comes to mind. Our mutual customers say great things and we are impressed by the integration's performance.