Adit
About Adit
Awards and Recognition
Adit Pricing
Starting price:
$399.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Dental Software
Most Helpful Reviews for Adit
1 - 5 of 75 Reviews
Jodee
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Why you should choose Adit!
Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!
CONSThe Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.
Vendor Response
Hi Jodee, Thank you for taking the time to leave us a review and we appreciate your detailed feedback! We're happy to hear that our calling features have been so valuable to you especially for training. We recently released new features that you should check out if you haven't yet: Call Parking which lets you place a call on hold on all phones in your office, so another team member can pick up a call on a different phone. Missed Call Texting which is a handy feature that sends a customized text message to anyone who called in from a cell phone and you missed their call. We're constantly evolving our product and services to meet the growing needs of our customers. Your feedback keeps us sharp and on the right track. Thanks again!
Replied December 2021
Hussein
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Great software for dental office
We used to have a different software that we used only for appointment reminders and confirmations. With Covid and the use of patient screening forms, ADIT was able to combine the functionality of the previous software with additional features.
PROSAppointment reminders and medical forms. Connected with PMS for automatic notifications.
CONSSynching with PMS can be slow sometimes.
Reasons for switching to Adit
More features with Adit
Ryen
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed November 2022
Disappointed by a subpar program
The amount of complaints I've had over this system is enough to fill a book on why you should not install the Adit program. From patients receiving inaccurate dates & times, to some not receiving messages at all, there is a plethora of problems. I have patients getting messages that are not meant for them, I have missing voicemails in the system & some patients even reschedule their appointments only for them to be notified three to four ties that they have an appointment on the day they've already rescheduled. That is only the surface of it. I'm sure nothing will be done as nothing has ever been solved so far. Terrible program.
PROS- Sends new patient packet forms to new patients (sometimes)
CONS- Patients receiving inaccurate appointment times- Phones recording calls despite manager requesting that our calls are not to be recorded for patient confidentiality - Patients either being spammed with reminders, or not receiving reminders at all
Vendor Response
Hi Ryen, we sincerely apologize that you and your team experienced these issues with our software. Your feedback is hard to swallow because we go out of our way every day to ensure our customers' needs and concerns are addressed asap. We heavily invest in our world class support team and meticulous processes to ensure that our customers have their issues resolved immediately or within 24 hours of reporting them. However, we appreciate your review as it helps us strive to always be better than we were yesterday. In addition to our support team and in-app Knowledge Base, we've recently launched Adit Academy, which is a free training module that offers continuing education (post onboarding) to help teams flesh out their Adit skills which has shown to dramatically reduce the number of errors that cause some of the issues you indicated. We hope you and your awesome team were able to find a solution that fits your needs and wish you all the best! -The Adit Team
Replied January 2023
Carson
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Experience with adit over several years
Great support and monthly help meetings
PROSThey have build many products under one roof that I used to have to get from several different vendors.
CONSI like to customize much more than most so even more customization would be nice for me
Reasons for switching to Adit
More products in one house
Adam
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Shasta Dental Services Software Review
By combining multiple operational components of a dental office, I can go to ADIT for most of the practices basic needs. I don't have to go through several companies to run a dental office. I can login into my ADIT app and access all the data I need to continue to drive growth and performance with staff. The onboarding takes some work but once it gets off the ground, ADIT is a product I highly recommend.
PROSEasy to communicate with patients, view phone records, keep communication with patients, reminders and confirmations. I also like that we go to ONE single software for multiple uses. In additional the ablove benefits, it also includes our SEO and digital marketing services. Their Customer Support is TOP NOTCH
CONSText to pay features are not currently available. Their VOIP product is a work in progress. Hard to transfer calls between phones and access voicemails from patients.
Reasons for switching to Adit
More features including SEO and digital marketing services.
Vendor Response
Hi Adam, Thank you for taking the time to leave us such a detailed review! We're so glad that our platform can be your one stop shop for all your practice's needs! We're also happy to announce that our latest module, Adit Pay, launched on December 10, 2021 and it's fully equipped with that text to pay feature you've been waiting for along with so many other features. Learn more here: https://adit.com/dental-billing-software Thanks again for your kind words!
Replied December 2021