Excellent software for the price. The support is not the best, but the software is reliable and simple to use.

Easy and user friendly. Easy to train staff with. User-interface is simple and not complicated. Billing and creation of claims is easiest on this platform.

Confirmation/reminders and all communications with clients is unreliable. We have contracted with a third party company to ensure proper delivery.

Great investment.

Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

Better than paper

difficult to pull reports, difficult to do upgrades and get well-trained on how best to use

Easy to use and teach to others................

Not as many one click options. You have to make several clicks to complete an action.

The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.