Solutionreach Software


 

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.

Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

Support is provided via email and online case submission. Other help options include knowledge base, forums, webinars, eBooks and videos.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

142 Reviews of Solutionreach

 

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Software Advice Reviews (51)
More Reviews (91)

Showing 1-20 of 51

Margaret from Anew Health
Specialty: Periodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Very Disappointing Once We Signed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of Activity to get us to sign, very upbeat and positive until after we signed on the dotted line. Required lots of time on webinars to get any function and when no results were obtained there were no solutions. Program was sold to us with promise that features for our industry were intact. They were not

Cons

Features do not work as advertised. Company keeps fictitious numbers making it look like results were obtained when they were not.

Review Source
 
 

Ben from Mountain View Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Very Unhappy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Haven't found one yet. So far our interaction with customer support and all the functions of this software are inferior to Demand force. I wish that it was not true but that is our experience.

Cons

We switched from Demand force because Eagle soft quit supporting that system. Since switching we have had nothing but problems. And I wouldn't be submitting this if customer support hadn't been difficult. We were averaging 4-5 five star reviews a month and since switching we haven't gotten any form our patients. Also our patients are mad because they are getting reminders for one appointment to every phone number in the family. We were very happy with demand force and the transition has been a pain. I will remove this review if our problem ever gets resolved.

Review Source
 
 

Julia from Cook Foot & Ankle Specialists
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Solid product, great customer service, but the costs keep adding up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped.

Pros

SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients.

Cons

Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal.

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

SolutionReach takes confirmations off our plate and allows the patients to communicate digitally with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We can communicate more fluidly with patients in real-time through text message and email. We are also able to send out surveys that they can respond on their phone. They can request appointments as well.

Cons

The price points for their service could make it prohibitive for some offices. Also, if the computer goes down or the server goes down, their software won't communicate and with eaglesoft it sometimes has glitches.

Review Source
 
 

Jessica from Parmer Lane Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company.

Pros

When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues.

Cons

Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue.

Review Source
 
 

Esther from Physical Medicine
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

DONT GET YOURSELF IN A NIGHTMARE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look for another company! You have been warned!

Pros

Everything they explain, when they show it to you, looks good! If wish they could have more trained staff to handle and answer the questions.

Cons

The text appointment reminders feature that sends multiple text to the patients to the point they have received 4-6 text in one same day. I lost patients because of the system doing so almost every day, even when we took the patients out of the schedule!
Bad service! They will not return your call and when they do, they say they have up to a month to do something about the issue.
They are nice only the day they present the product to you! Don't sign the 2-year contract because they will not let you stop it and will make you pay the whole 2 years even if their product is crap!

Review Source
 
 

terry from Carpenter Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Reach all your contact solutions with Solutionreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly

Cons

The automatic reviews at one time had no filters but they have since correct that so don't really have any problems.

Review Source
 
 

Martin from Spartan Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Finally came to an amicable resolution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

can't reasonably recommend this company, but I don't hate them anymore. We did come to an amicable resolution.

Cons

didn't have a great experience, but we didn't part as enemies.

Review Source
 
 

Michele from Uptown
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Rip-off Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ???

Cons

Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer.

Review Source
 
 

Aimee from Computer Software
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Deceiving and over-priced

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system has the ability to go back as far as 6 yrs to pull patients that had not been in the office. It can contact the patient and encourage them to schedule. It works.

Cons

This company tells potential customers they are partners with our office software. They say they can "read the files." Problem is they are not partners at all and with each update to the software the system breaks. When calling for SR to fix, they tell you to call your software company and have them send file info over to Solution Reach. The software company will not do this since they are not partners. They have reached out to Solution Reach several times asking them to stop deceiving its customers. In the end your stuck with an over-priced system that works ONLY if you don't update your office software.

Review Source
 
 

kala from Michael P. Girskis DDS, MS & Associates
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything this program offers your practice. Including the different ways to communicate with your patients. Each patient has different needs as far as communication and with SR you can achieve that.

Cons

The worst thing with this program is only if you try and learn it all on your own it's a little bit of a challenge, its best to join in the informational webinars!!

Review Source
 
 

Karen from Hanover Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Love how SolutionReach saves us so much time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works so well to communicate electronically with patients. We have saved many hours per week with not having to make confirmation phone calls. We can text patients and they appreciate not having to answer the phone

Cons

Being in Canada and Solutionreach is based out of Utah, can make for some challenges due to mobile carriers from one country to the next.

Review Source
 
 

Bao from Hollywood Dentists
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

-Appointment glitches
-Does not let you text patients back
-Does not let you edit appointments
-Will constantly send reminders to patients that already confirmed.
-There is no customer service phone number (had to contact them through sales).
-Nobody returns phone calls.

Review Source
 
 

Luz from Ahh Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Bad Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hate you all!

Cons

Costumer service stinks! Impossible to get a hold on to anyone!
Worse yet, they don't even have a phone number to call!
If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all!
And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Review Source
 
 

Heather from Frigo Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great company, great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I loved the service I received from customer service and the technicians, especially our trainer. But the service itself is amazing too, it helps our practice so much and I can't say enough good things about SolutionReach.

Cons

Honestly, there isn't much negative here. I will say sometimes it's hard to get to talk to a person on the phone when you have a problem, but I usually use the chat feature anyway.

Review Source
 
 

Cory from Active Family Chiropractic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

What an awesome program for retaining current patients and marketing new ones!

Ease-of-use

Functionality

Product Quality

Customer Support

Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients.

Pros

Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice.

Cons

Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews!

Review Source
 
 

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love all the different reminder options for patient appointments and the fact that it is customizable.

Cons

I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works.

Review Source
 
 

jamey from dental offic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Its nice having this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons

Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

Review Source
 
 

David from Alabama Coast Eye Clinic
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Unethical liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company will steal your money

Pros

It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons

The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Review Source
 
 

Charity from Walter Rapacz, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem.

Cons

Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through.

Review Source
 
 
 
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Showing 1-20 of 91


December 2018

December 2018

We switched and never looked back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had them for two years and left after they raised their fees, and we found another system that worked better.

Pros

The recall reports were nice, you could export them to an excel file, which was helpful.

Cons

The texting wasn't easy to use, I've used other programs that implemented it much easier.

Review Source: Capterra
 


November 2018

November 2018

Patient Reminder Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall a pretty good experience.

Pros

Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers. The customer service was also pretty good.

Cons

Altough it's a great tool, it can be a little expensive. Especially if you have a tool like Dentrix. There's already a capability in Dentrix to send out reminders to patients. However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix

Review Source: Capterra
 


November 2018

November 2018

Great product for businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The different options available to communicate to patients has really helped our office out.

Cons

The lack of images and templates offered for email blasts is what I like least

Review Source: Capterra
 

kim from Michael P DiMauro DDS PA
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent company, people, product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

3 years perfect service full schedule, less cancellations, less holes in the scheudule

Pros

Everything they do, I (we all) love. We have never had better communication with our patients.

Cons

every office does not use it, that is the only con.

Review Source: Capterra
 

Brenda from Hunters Hill Eyecare Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Couldn't ask for a better company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a great response with appointments!

Pros

Overall we have been happy with SR! The customer service is great as well!

Cons

The only thing we wish we could edit is how patients receive notifications.

Review Source: Capterra
 

Brenda from North Fulton Pediatrics, PC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Solutionreach - Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had only had a few issues in 1 1/2 years. When we do, customer services has helped us.

Pros

We use several of the products offered and am happy with everything. I use the unlimited texting, communication, Surveys and Reviews.

Cons

There are a few reporting restrictions; unable to sort reviews/surveys by calendar week/month/year. Hopefully, they are working on this feature. It is all or nothing currently.

Review Source: Capterra
 

Ashley from Young Living Essential Oils
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Office ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Texting clients is easy on the desktop app AND on the iphone app! Chat support is excellent. Customer service is equally wonderful and helpful.

Cons

I keep getting SR Communication errors and issues communicating with my server.

Review Source: Capterra
 

Nicole from Cosmetic and family Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Solution reach is life changing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing

Pros

Convenience, easy to use, user friendly, makes it easier to connect with patients and patients to connect with us!

Cons

Wish I could share reviews to Google or Facebook.

Review Source: Capterra
 

sarah from Paul K Shivers DDS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

not spectacular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall id have to say i had a negative experience. i ended up having to correct mistakes daily

Pros

i liked that it did cut down on the amount of confirmation calls i had to make

Cons

the amount of inaccuracy was just too much

Review Source: Capterra
 

Jennifer from Erwin Kainer Melissa A MD
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Solution Reach Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea of the functionality of the software.

Cons

Too many times multiple patients were still being reminded of appointments they had cancelled.

Review Source: Capterra
 


September 2018

September 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was great for the most part

Pros

I like the ease of use on line and being able to customize most things

Cons

I did not like that I could not customize reminders for patients. Some patients seem overwhelmed by the reminders and would be nice to be able to customize it on our end. Also, I don't like that reviews could not get pushed directly to search engines or review sites without having to pay more.

Review Source: Capterra
 

Michael from Nelson Family Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

RUN FOR THE HILLS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Pros

When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons

Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices.
When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

Review Source: Capterra
 


September 2018

September 2018

Good Features but Costly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

They have some really good features like texting patients and the site is easy to navigate

Cons

There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

Review Source: Capterra
 

Patricia from Clavenna Vision Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

horrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with so many businesses these days...their sales team is great and their customer services is completely lacking. This company is impossible to reach. We are new to SR and haven't even had the account turned on because NO ONE RETURNS MY CALLS OR EMAILS. The recall system is pulling the wrong data...2.5 hours on "chat" with no resolution and the promise to call me within 48 hours. It is a week later and no one has contacted me. I'm cutting my losses now. It's really too bad because their features look good. But I've invested enough time in this totally unprofessional business.

Pros

The software looks good and has nice features

Cons

Their customer service is non existent. Be prepared to use "chat" as your only source of tech support.

Review Source: Capterra
 

ANDREW T from CDC NH
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Solution Reach as your solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent customer service - they are there quickly when you need them.

Pros

Very comprehensive for staying in contact with customers
A lot of options from which to choose for methods of reaching customers
Customizable

Cons

Often times a company that tries to do everything, succeeds in only doing a few things great and often times end up being mediocre. There are some improvements that could be made, but overall a good software company

Review Source: Capterra
 

Julianna from Whole Foods Market
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good Communication software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Couldn't be easier to use as a patient. Messages go straight to your email. No need to log in or set up an account.

Cons

Graphic design in messages could definitely be better done. The emails look outdated.

Review Source: Capterra
 

Sarah from The Eye Place
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Makes Communication Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to communicate with patients and how much time Solution Reach has saved me.

Cons

I wish that the SR Conversations had the option to only use the inter-office communications. We are an office of 24+ and not all of the staff needs access to the patient communication system. I feel like that would cause a lot of issues. But I would really like to use the SR Conversations for inter-office communications. The system we currently use has to be used IN the office. We have some staff members that sometimes work outside of the office and it would be nice for them to be able to be included in the day to day office communications

Review Source: Capterra
 

Lindsay from Ramer Eye Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Solutionreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is a positive one!

Pros

Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons

The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Review Source: Capterra
 

Alyson from Bright Eyes Family Eye Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It's Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Pros

SIMPLICITY! I LOVE IT! It makes the day-to-day communication extremely efficient with our patients. I like how easy it is to customize settings and preferences. No patient is the same, so why not taylor settings based on individual preferances. We can reach patients so much more quickly which takes less staff time and our patients love it too!

Cons

It does not interface with our current scheduling system, I hope with time they are able to sync up. Until then, this means we have extra info in two places and sometimes we have to check one or both system to find what we are looking for. I know they have integrated with other EMRs etc, hopefully they sync with IntakeQ in the future!

Review Source: Capterra
 

kristi from Hudson Valley Periodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Awesome program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would recommend solution reach to other dental practices. I had a good experience with them. It is user friendly and is not too complicated to use. If you are just looking for appointment confirmations and communication between patient's this is the software for you.

Pros

I liked being able to confirm patient's appointments without having to call them. I can communicate important messages to patients if they are unable to answer the phone.

Cons

I do not like the fees. It is relatively more expensive than other programs that do the same thing. If you want other functions they are an added on fee.

Review Source: Capterra
 
 
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