ModMed
About ModMed
ModMed Pricing
Contact Modernizing Medicine for pricing information.
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Most Helpful Reviews for ModMed
1 - 5 of 171 Reviews
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Absolute best EHR System for Specialties
The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology)
PROSThis software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.
CONSMore customization features specifically for one's practice would be nice however it is a stand out product as is
Vendor Response
We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager
Replied June 2019
Alan
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best EHR I’ve used!
Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.
PROSEMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.
CONSSteep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction
Reason for choosing ModMed
Demo revealed that it is designed by smart, efficient end users, not coders.
Reasons for switching to ModMed
Lack of support
Vendor Response
Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager
Replied May 2020
Charity
Verified reviewer
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
The schedule is development's redheaded stepchild
EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.
PROSIntegration with Relatient for appointment confirmations
CONSThe list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.
Vendor Response
Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager
Replied April 2019
Bracken
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed February 2024
Support Drops off a cliff after implementation
Features galore. They really listened in early stages of development and it is evident in the product. We love the ease of use and customization available for our practice.
CONSSupport drops off a cliff after implementation. I put in a ticket 1/29/24 about a critical issue regarding our AR and have not heard a response. I reached out to support, nothing. Reached out to our assigned representative, nothing. Reached out to her supervisor, nothing. It's really sad that when you are paying so much more money for a product that you get this terrible of customer support. Even with our inferior EMR we had before, we always had a response the next business day. We are at 3 days now. Disappointed. Ticket #02319526 for the ModMed rep that will inevitably respond to this review.
Reasons for switching to ModMed
Sunsetting of product forced us to switch.
Vendor Response
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
Replied February 2024
PATTI
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
EMA Review
Coding has increased our efficiency and bottom line.
PROSWe have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well
CONSThe cost of the program and additional modules is substantial.
Reason for choosing ModMed
Reviews from colleagues and the Dermatology specific program
Vendor Response
Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager
Replied May 2019