BlueCart for Suppliers Software

4.25 / 5 (28)

About BlueCart for Suppliers


BlueCart offers a cloud-based order management solution for midsize suppliers and distributors in the restaurant and hospitality industries. It enables suppliers to receive orders from their restaurant partners and fulfill delivery as well as build online product pages that display product information, images and available stock quantity. Restaurant owners can place orders, track shipments, make online payments and more.

BlueCart enables communication between sales reps and restaurant owners by sending automated notifications regarding order confirmation, dispatch and delivery to both parties. The solution also allows suppliers to manage stock inventory and place orders for fresh stock when it goes below reordering level.

BlueCart supports customized pricing, which allows sales reps to take orders at current market prices. With reporting and analytics, suppliers can collect and analyze data from multiple sources to monitor their business performance.

The basic version of BlueCart is free and premium features are available with a monthly subscription.



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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of BlueCart for Suppliers

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(9)

3 stars

(4)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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September 2017

Amanda from Mariposa Baking Co.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Customer service is very good.

Benefits: a user friendly platform that all of our admin and fulfillment team can access. Customers get a reminder email when their order gets placed, which drives down phone calls.

Pros

Customers are able to place their orders directly through the app which has driven down phone calls. We are able to archive orders in a digital platform that is accessible to our admin team.

Cons

I don't really have any complaints about the actual ordering process. We are however anxiously waiting for Blue Cart to be compatible with QuickBooks (desktop version) At the moment we are actually adding more time to our accountant team, who has to manually enter orders.

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

Thank you for the review and feedback. We recently made improvements to our accounting export functionality so that you can utilize accounting software import/export tools.

December 2017

Kimberly from LuLu's Mexican Food

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

BlueCart has transformed the order process for my managers! I highly recommend it!

Pros

The software is incredibly straightforward and easy to use. It is very beneficial to have all of our various suppliers on one single platform making the order process efficient and expeditious. The cost effectiveness and labor-savings have been substantial; totally worth the investment!

Cons

I wish every supplier that we ordered through was on the platform so we could continue to streamline our order process and benefit from the savings.

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

Thanks for the review and we're glad to have you as a customer! We're trying our best to spread the word and get suppliers on BlueCart as quickly as possible.

November 2017

Lloyd from Baonanas, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Bluecart is essential for the continued growth of our banana pudding wholesale business.

My productivity has increased dramatically thanks to Blue. On the processing side, I'm able to place or take orders on a weekly basis and edit them if needed. Any communication that needs to happen between my partner and myself can be done in each order so we have reference points. Analytics are vital for any business to effectively measure their performance and grow. Thanks to Bluecart I can see which partner performs well month-to-month, and I can find any areas for improvement to increase our sales with each partner. The real time updates from "Processing" to "In-Transit" to "Fulfilled" allows my team to be on the same page as our partners. The fact we can use it on our mobile devices or our laptop makes Bluecart the best app on the market.

Pros

The analytics and the easy-to-use aspects of the software are what I like most. I'm able to track my orders in real time, view how each partner performs and compare them month-to-month, and communicate with my wholesale partners effectively and efficiently.

Cons

Only thing I could complain about is that I get logged out randomly from time to time. I'm sure it's a minor bug they'll fix soon, but if this is the only complaint I have it shows how useful the app is.

September 2017

Margaret from Southern Straws Cheese Straws

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

A game changer for us! Customers order more now bc they see our entire list of products.

It was easy to implement, user friendly on a daily basis, the customer support team is very helpful and listens to us, and it's a needed tool in our toolbox.

Pros

The ease of use. It's how we manage orders through the production process. We use it every day. Also love how the customer can track where we are in the fulfillment process as they receive email updates when we update the status.

Cons

Some things we can't change ourselves. That said, customer service is very quick to help us make the change so it's really not a big deal. Just a little inconvenient. Overall, we love this product and tell everyone about it.

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

Thank you for the review and we're thrilled that you think BlueCart is a game changer for your business!

November 2017

Katrin from IC WIllard

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Love been efficient and having Chef's easy access to ordering without the hassle of voicemails

Pros

APP availability, 24/7 access , reminder on cut off's, everyone in the know and on email confirmations, well trained and responsive customer support

Cons

constant market list updates, never ending follow about correct pricing with our vendors, which it would integrate with ADACO and FINTECH

September 2017

Sully from Ayrshire Farm

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

We have loved working with Bluecart! Everyone is so helpful and we love the service.

Our process is much better and has fewer room for mistakes.

Pros

We love how it has streamlined the sales orders. We use to get orders from a number of different sources and this has really changed things. We also love how much the staff has worked with us to implement things we needed on our end.

Cons

Lack of client tracking in the CRM features. Needs more things like salesforce for tracking leads and sending emails, etc

October 2017

Dennis from ABCO Corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

BlueCart has been easy to deploy to my ABCO's customers helping us to increase sales.

BlueCart has allowed ABCO to deploy an online ordering system which allows us to compete with much larger companies then we are with little effort.

Pros

BlueCart has clearly been developed with the full understanding of the need to simplify the customer-vendor interface blending the needs of each seamlessly.

Cons

The ability load large amount s of data correctly is a time consuming process that often duplicates data records.

January 2018

sandra from Mi Piace

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Blue cart has made things easier in the kitchen but it has ways to go before it solves all problems

Pros

Order sheets are great to get a kitchen organized, ordering is easy and we all have the information available at all times.

Cons

Updates on prices don't reflect on inventory sheets and this creates more work at the end of the month. THe system is often slow on responding and placing orders can take more time than needed. Our account support didn't seem as personable and lacked ability to help us navigate the system more efficiently. a lot of learning happened by us trying to figure it out.

October 2017

Avi from The Poke Shack

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Fantastic service, extremely helpful

Understanding food costs and the ability to realize our budget.

Pros

Very user friendly and easy to create edits when necessary, helped us as a new business get a grasp of our food costs and ordering system across multiple stores.

Cons

I don't like that there are two separate apps for sales rep and order placing. This part becomes confusing to implement with entry level employees

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

Thanks for the review! We're are happy to hear that BlueCart helped you when you launched your business.

November 2017

Steve from Master Purveyors

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Best system for order taking

Pros

Ordering Ease and elimination of mistakes. Chefs love it. Love the phone app. Customer service is the best

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

We are happy that both you and your clients love our app. Our Customer Success team appreciates the compliment and enjoys working with you and your team!

September 2017

Dylan from Tinker Coffee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

BlueCart has done well for keeping all our ordering info in one place so all team members can see.

Inner-company communication on coffee orders.

Pros

Communication works well within our company to make sure everyone is on the same page. Information automatically updates, so I don't miss new orders. The app helps while I'm in the field.

Cons

There are some simple usability issues that I was told was because I'm on a PC vs a Mac. The app is good for basic information, but detailed info and functionality isn't there yet. Not being able to mark items as "staged" or partially complete also seems like a basic function that's not available. When reviewing individual orders it comes up as a PDF instead of items you can check off individually. I'm really hoping that the options to customize reports and how you use the online app come together soon.

November 2017

Ben from Jimmy John's

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

BlueCart is incredibly easy and intuitive.

Pros

I like that BlueCart is fixing a big problem that I face as an owner of multiple franchises. The ordering process is frustrating, but BlueCart is doing a lot to streamline the process.

Cons

I wish it integrated with my back office software. I use Macromatix. It would be great if I could sync it with the orders I place and our inventory.

September 2017

Ruben from Headington/Commissary

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Commissary Kitchen Executive Chef

Pros

all outlets can order from one place with multiple catalogs. Easy to use and understand. comment section is a good tool to communicate.

Cons

Has a few glitches that slow us down. Some computers are unable to use the number pad at times. imited interface with POS systems.

September 2017

Brandon from Lumi Organics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Great analytics & ordering tool

Pros

I really like:

1. Ease of use
2. Notifications
3. Ease in setting up new customers
4. Reporting features

I use BlueCart everyday. It makes me a better customer service sales rep to my customers.

Cons

I think improvements can be made under client setup. I work with companies that have more than one location. It would be nice to set up different ship to addresses under one client account. It would also be nice if BlueCart could be integrated into Quickbooks and UPS.

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied April 2018

Thanks for the review! We're glad we've made it easier to manage your day to day and provide better service to your customers.

September 2017

Philip from Commissary

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

User friendly software with a lot of glitchiness

Pros

I like that it can be used from a cell phone and is very user friendly. It seems very adaptable to the supplier to change things they want changed. Very good customer support from Montana, Dave Lee and the others.

Cons

There were a lot of glitches when we first started using it (i.e. invoices printing blank, dollar amounts printing where the quantity amount should be, printed delivery dates were different than date on actual order, HTML code printing on the invoices) We still cannot use the numerical pad to enter amounts on orders.

Response from BlueCart of BlueCart - Not a Fit Functionality

Replied May 2018

Thanks for the review. Our Customer Success team was thrilled to know you appreciate their hard work. Our product team has fixed the problems you mentioned and is continually improving the functionality and user experience in BlueCart, we hope you like what we've done.

September 2017

Mario from Maketto

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

It's comprehensive and relatively easy

Easy to keep track of hour budget

Pros

Everything is in one place
Can start my cart in my phone and finish it in the computer
Easy interface in the computer

Cons

The phone app is not that great, I could be great if one could add products via mobile as well. The app sometimes while it updates it constantly takes me out of the cart, sometimes it evens send me to review a cart that was not started by me. Some orders either don't get send or don't get process we had a few of them missing. It's rare but it happened.

October 2017

Nick from Scoma's Restaurant, San Francisco, CA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I have the basic version for the wine ordering at the restaurant and really happy with the platform

great record keeping easy ordering interface on smart phone Good price for basic set up

Pros

Precise record keeping of all orders. Ordering is simple; select from products you carry from each supplier. Order from app on smart phone or i-pad and e-mail goes directly to purveyor.
Excellent customer service!

Cons

Can take some time to input products onto sheets but representative happy to assist.
Purveyors need to have an e-mail address to receive order

September 2017

Devon from M.H. Bread and Butter

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

1 of 5

September 2017

When we were recruited to try the product we were promised functionality that didn't yet exist.

Thus far none. It was suppose to save time in our invoicing process but was unable to help us with that since it lacked the capabilities to do what we needed to when we signed on although we were promised that it did exist. I would say we would have asked for our money back a while ago if she hadn't worked so hard to push the engineers to come through on the design capabilities.

Pros

Well, at this point there are no pros since we have not been able to utilize the program because the functionality we need did not exist. The only pro really is how hard she has worked to get us the product that we were promised.

Cons

There are a lot of really basic things that did not exist until they were designed for us. Just this week have I started to see the functions being implemented so that we can use the product. There are simple things that were completely illogical that have been changed on our suggestions. I would say the biggest con has been paying for the product for over 2 months and not being able to use it.

February 2018

Adonis from Fujitsu Telecom Systems Philippines Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Managing your clients in efficient way!

Pros

The platform that can streamline the enormous amount of ordering from your customer. You will never miss-out single orders and inquiry and this will result to customer satisfaction.

Cons

The feature that you can check if your client is active or not is very important to have smooth communication, however this requires a time to stay on the internet. Better assigned someone to do the task.

September 2017

Steve from Tinker Coffee Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

So far the system has been working pretty well for both us and our customers.

Pros

The ability to track order history and mobile functionality are definitely our two favorite features.

Cons

BlueCart sales reps have been aggressively reaching out to our customers to sell them on the service, which has in turn led to some frustration. We don't want to be associated with this type of aggressive sales push and this has been a major consideration for us moving forward.