Candid
About Candid
Candid Pricing
Get all of Candid free for 21 days. Then pick the plan that’s right for you.
Starting price:
$179.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Ecommerce Software
Most Helpful Reviews for Candid
1 - 8 of 8 Reviews
Keith
Verified reviewer
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
A Must Have for Wholesalers
Candid is a SaaS platform that simplifies wholesale transactions between wholesalers and retailers. It transforms the traditional static process of using PDF e books, attachments, communication messages, and invoices into a characterized catalog. Candid's software makes it easier for wholesaler and retailers to collaborate on purchase orders.
PROSAfter using the software I got hook on creating orders. I like that you can customize the order number. This help to keep all orders organized.
CONSAlthough all orders will have same information, they should allow users to choose order template styles.
Blake
Consumer Goods, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2022
Great tool, but confusing at times
We like using the tool overall. It makes our wholesale business look professional, and saves time. I wish the interface was a little simpler or maybe more user-tested. But, it's working for us right now. We'll stick with it as long as our customers are happy placing orders there.
PROSWe can quickly process all the steps of a wholesale order in this tool, which saves valuable time. Our customers seem to be able to place orders pretty easily, although some have complained that the interface is too confusing. For some, it's fine; for others, lots of friction.
CONSThe interface updates are occasionally bewildering. Last week, I spent a huge amount of time trying to do a basic function (activate an item from our Shopify catalog), and it used to be simple... but then it wasn't. Huge time suck.
Reasons for switching to Candid
More professional, more robust features on Candid.
Jil
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
Great starter software, but could use a little work in the details
Since it is a small team, you are normally dealing with the same couple of customer support team members, which I really value.
PROSIntegration and setup was super easy and straightforward. Order management is mostly user friendly.
CONSThe biggest bummers for our small business have been lack of customization when it comes to out of stock inventory, which has led to some overselling issues. As well as lack of basic reporting.
Reasons for switching to Candid
looking for something more user friendly for our buyers as well as our team.
Teresa
Apparel & Fashion, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Candid is a delight!
Candid is great software made by great folks who really understand what their users need. Excellent customer service, and a a delight to use!
PROSExcellent wholesale ordering, order management and invoicing software. Intuitive and easy to use, makes communication and order editing between brands and buyers super easy and clear. Integration with my e-commerce site makes updating product catalog pretty much automatic.
CONSOccasionally I have issues with product prices not importing correctly from my shopify site.
Reasons for switching to Candid
Stitch labs got ridiculously expensive and the quality was terrible.
Alison
Restaurants, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Easy to set up & top notch customer support
Candid is going to help us scale our wholesale business. Our ordering process used to be very manual, but with Candid, it has become more streamlined. It was an adjustment for our clients, but they all love the fact that they can see all their past orders & invoices all in one spot.
PROSWe love the Zapier integration for order management. The catalog was very easy to set-up & manage. Also, they have THE BEST customer support team out there. We are a wholesale bakery that delivers locally in Chicago so we do not ship any of our products. When we first starting setting up Candid, a lot of communication was geared towards shipping. Working with the Candid team, they created a feature that allowed us toggle on/off for shipping or delivery.
CONSI think it would be nice to be able to to customize our automated emails during the order process.
Reason for choosing Candid
This platform integrates with Squarespace and is also geared towards wholesale selling.
Ellie
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2022
There’s a lot of information to access
I like the wealth of information available to access on the spot form. I find it very useful to have it all in one place.
CONSI struggled with the search function in the beginning but I got that straightened out pretty quickly. I don’t have any complaints.
cassie
Apparel & Fashion, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Better than the other options!
Candid is my personal favorite wholesale management platform (both as a retailer and a brand) because it categorically simplifies and supports the REAL process of transacting a wholesale relationship.
CONSI can't think of any issues I have had.
Michelle
Health, Wellness and Fitness, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Helpful tool
We use Candid to share about our non-profit and research foundations and grant opportunities.
CONSCompleting the profile is helpful but can be time-consuming.