Intelligent Shipper
About Intelligent Shipper
Intelligent Shipper Pricing
*Free for Royal Mail services
Free trial:
Available
Free version:
Available
Other Top Recommended Ecommerce Software
Most Helpful Reviews for Intelligent Shipper
4 Reviews
Tony
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Slick, reponsive and evolving software for a similarly fluid market
Working with Intersoft is one of the high points of my job role. They have always encouraged and pursued direct communication and been quick to respond to that. Their timeline for resolving issues is quicker than any other API support we currently depend on. The staff are bright, friendly and professional, and I enjoy knowing each of them.
PROSThe setup and ongoing use is clearly documented, the support team are second to none in the courier market, new features and elements are introduced regularly.
CONSThere is some flexibility I would like introduced that has taken a long time to see release. I sometimes feel the direct communication with the couriers they support, and the broader understanding of the non-technical issues clients and users of couriers face is a little lacking.
Vendor Response
Thank you Tony for leaving excellent feedback! We're chuffed you are happy with Intersoft's Intelligent Shipper.
Replied February 2022
Aaron
Logistics and Supply Chain, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Outstanding customer service team and technical support.
Excellent! I would recommended to any who is looking for a smart software who are accommodating and helpful with a variety of API options.
PROSHow readily available the support team at Intersoft are is amazing. Having our very own customer service department, we know how easy it can be to become behind on getting back to customers. However whenever I have reached out the the customer service team we have received a response with an appropriate update within the hour in most cases Secondly, They listen what needs the customers are asking for and actively put in tech fixes to implements these request with appropriate and realistic time frame.
CONSI don't have any cons. I'm still learning how to use the Software which I would appreciate some training on. However, I'm sure if I asked this would be provided.
Reason for choosing Intelligent Shipper
We use this Intelligent Shipper for our fulfillment centre in countries across the US.
Reasons for switching to Intelligent Shipper
Metapack don't make customers feel important. Unless you're on the large scale of shipping such as Asos then you're not accounted for. Support tickets can be left for weeks without a reply and tech request will be ongoing for 6 months with no updates or information on completion. They will hand the tech work from person to person who don't communicate to each other which ends in mistakes.
Vendor Response
Thank you Aaron for your review, we're pleased to know that your experience with Intersoft is a good one!
Replied October 2022
Suzy
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great product
We needed better supportability for our customers. The time taken to get answers to problems/queries with our previous supplier was an issue. There were also some specific services which we could not support. We were also at a standstill and were unable to onboard new Royal Mail customers to our platform.
CONSI can't think of anything specific as a con. The Intersoft support team are always very quick to respond and are helpful. They are worlds better than our previous supplier because there is no time difference.
Reasons for switching to Intelligent Shipper
We needed better supportability for our customers. The time taken to get answers to problems/queries with our previous supplier was an issue. There were also some specific services which we could not support. We were also at a standstill and were unable to onboard new Royal Mail customers to our platform.
Vendor Response
Thank you Suzy for leaving great feedback! We're happy you are happy with Intersoft's Intelligent Shipper.
Replied February 2022
John
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Intelligent Shipper Review
Does what it says on the tin. Good product.
PROSIntelligent Shipper integrates really well with the Royal mail and our Customer Management system. We have recently added DHL as an expedited shipping solution to the USA which has worked really well. What we wanted and now have is a simple system to use that scans a System generated Bar code to release the shipment taking the payment and printing the shipping label with the minimum of fuss. It works!
CONSThe con is that it costs a fair amount and I would suggest that unless you are dispatching a minimum of 50+ orders a day this is not the scale or price for you. It has handled over 1500 orders a day for us and we see no ceiling from this.
Reason for choosing Intelligent Shipper
Price, quality of integration software and reliability.
Reasons for switching to Intelligent Shipper
Royal Mail services were flaky and not very scalable.
Vendor Response
Thank you John for leaving excellent feedback! We're chuffed you are happy with Intersoft's Intelligent Shipper.
Replied February 2022