RepSpark
About RepSpark
RepSpark Pricing
We offer monthly pricing for Accelerate, yearly pricing for RepSpark.
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for RepSpark
1 - 5 of 20 Reviews
Zachary
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Our review
Overall I'm very happy with RepSpark. For our sales team it is great. The load speeds are pretty bad, especially on a moderate to weak connection, but compared to previous tools we've used I prefer repspark over others. Every tool can be better, but at the end of the day Repspark gets the job done, and is simple to manage.
PROSThe features are pretty solid, and the B2B component is really useful for our industry. The catalogs are good, but we've found they are not as effective as we originally thought for our use.
CONSWe have a lot of B2B customers; the user interface and navigation from beggining to end is not the most intuitive. We actually have to field a lot of questions and do quick trainings with our customers to get them to consistently use the platform. The UI should be intuitive enough that a first time user with zero instruction is able to start, enter, and submit an order in my opinion. From my experience (hundreds of B2B users) this a very common complaint to the point where many customers won't use RepSpark at all. Load speeds are also poor to OK at best between pages. This deters users and frustrates the sales team at times.
Reasons for switching to RepSpark
Apple updates were creating issues with our backend and we wanted B2B capability.
Vendor Response
Zachary, Thank you for taking the time to write us a review. We are happy to hear how useful you find RepSpark and your experience. We welcome you to share more with us at success@repspark.com Thank you for taking the time to let us know, we look forward to hearing from you.
Replied June 2021
Sean
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Decent B2B but lacking features to remain competitive with industry leaders
While order entry and some of the features were easy to use, there were many aspects that led us to consider alternate solutions. Your team was generally responsive and helpful, but the lack of more advanced features and a clunky user experience for many features that were available is what ultimately pushed us away. RepSpark is a solid B2B, but will be hard pressed to position itself alongside industry leaders such as NuORDER and Elastic without some major improvements.
PROSFairly easy to use for the most part. Having the ability to provide our reps and accounts with a way to manage their business themselves was a huge win for our business. Shopability and the general order process had some solid functionality.
CONSDigital catalogs and the new way of creating line sheets was clunky and not user friendly at all. Formatting was a nightmare and ultimately led us to not use those features at all. We had several reps complain when the previous assortments functionality was removed. Not having the ability to create an order with multiple delivery dates was a big miss. The setup process for getting wholesale accounts their own login was a bit clunky and made it very difficult to get participation from accounts. Not having a centralized location to look up orders submitted, working orders, full order history, order status, and shipping information was a big miss and a general complaint from both reps and accounts. Reporting wasn't the greatest and meant that we primarily stuck with reporting out of our ERP to send to our reps. Some requests we completely understood the necessity for custom programming but being told that some features we felt should have been standard out of the box would require custom programming with extremely high quotes was a big pain point throughout our relationship.
Reason for choosing RepSpark
initially chose RepSpark due to pricing and presented features/functionality.
Vendor Response
Sean, Thank you for taking the time to write us a review. Many of our customers feel the same way when using RepSpark to automate their sales order process. We've added more features and spent time optimizing our UX to provide a more seamless experience for sales reps and retailers alike. We appreciate your feedback and invite you to share more with us at success@repspark.com
Replied June 2021
Alisa
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
2 weeks into using this system and I regret spending the money as it is very difficult to use.
Difficult, frustrating, and the videos on how to use have not been accurate and resulted in an additional $2555.59 based on mistakes. Forget trying to call for help as you will always get an answering machine. The training was inadequate, rushed, and I felt like I was a very low priority by the lead trainer. I am very savvy at using Shopify, therefore I thought this would be intuitive and easy since they are supposed to interface. Unfortunately, RepSpark is nowhere near as easy to use. Even signing in to the site in the correct place whether you are the administrator, a retailer, or need help is confusing. The Success team is not
PROSThe pros are only in theory at this point, therefore I will not be answering this yet.
CONSVery difficult to use, the training to set up the system was lacking, and the cost is always changing the more you work with the team, from the first informative calls to signing up the cost kept increasing. I was made to feel like I was not important as the trainer was rushing through the time I had, which was not extensive enough. He always had another call he needed to get off and prepare for, so my session was clearly not important in his view. I still do not know how to load and build catalogues and assortments.
Reason for choosing RepSpark
The integration to the PGA trade show and based on a sales rep's feedback- one that had not actually used the software and the potential of making connections with the established community.
Catherine
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Love Repspark
experience has been great. team has been patient as we deploy new tools and worth thru issues.
PROSEasy to use and understand. Extremely customizable and can be exactly what you need it to be!! Works for sales members, ops team, supply chain team. Gives a live view of what's in inventory and what's coming in. like that the customer and salesperson can have their own portal and place orders.
CONSAesthetically it's a little rigid. Wish it was a little more modern appearing. Should be able to sort the page view on your own (drag and drop as an administrator as to how you want the pages to be viewed) Ability to add comments/description to products
Reason for choosing RepSpark
n/a
Vendor Response
Catherine, Thank you for sharing your feedback with us. We love hearing how you and your team are using RepSpark and appreciate you sharing your thoughts with us. We've forwarded your UX/ UI feedback to our team as well and look forward to updating you with new features and tools to help provide an amazing experience with your retail partners. Thank you for your feedback, if you would like to share more e-mail us at success@repspark.com.
Replied April 2021
Richard
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Repspark Review
It's great for generating quick immediate orders. Some accounts that had dropped off have now come back again, due to what ease of ordering.
PROSEasy to place orders. Buyers in the industry are familiar with it. EZ-Order. Assortment planning.
CONSNo ability to access sales reports. No ability to filter by size. Eg. If a customer only needs L and XL, when they click the "Immediate" option they might need to go into several styles before finding one with the size they need.
Vendor Response
Richard, Thank you for your feedback! We are thrilled to hear that you find it easy to place orders using RepSpark. You also shared valuable insights on ways we can improve that we've shared with our team. If you would like to share more please e-mail us at: success@repspark.com.
Replied April 2021