Shippo
About Shippo
Shippo Pricing
Shippo is completely free to use!
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Free version:
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Most Helpful Reviews for Shippo
1 - 5 of 812 Reviews
Tiffany
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed July 2022
Easy to use with good discounts
Marci
Verified reviewer
Arts and Crafts, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Saved by Shippo!
Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!
PROSIf you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!
CONSI would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.
Alex
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Very happy customer
Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.
PROSThe setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.
CONSThe only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.
Reason for choosing Shippo
Stamps had a monthly account cost. It was far too expensive to justify the cost over shippo.
Reasons for switching to Shippo
I switched because there was no monthly retainer charge as the number of shipments I send can vary drastically each month. So I wanted something that charged per shipment and not a minimum cost just to have an account. I also moved away from usps directly because their prices are just too high and their website is not good for anything other than priority mail.
Brittany
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Customer Service Problems!
Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.
PROSUnfortunately I don't have anything positive to say about this software.
CONSCustomer service is difficult to reach and not knowledgeable.
Reason for choosing Shippo
I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail.
Reasons for switching to Shippo
easier to use.
Phil
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Recommended Ease
I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it
PROSIntegrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate
CONSNo real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.
Reason for choosing Shippo
Pricing, I may pay more in the long run as shipment volume increase but in the early years, no monthly charge to send 5 packages a month was better. Now I send about 50.