Great company to work with and always helpful teams on the other end of the phone.

They are super dynamic. Need something done and they're there to support. The self-service is also awesome though.

The only real issues we've had have been our side. They do have some really cool features we've not been able to tap into yet, but that's coming soon!

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!

The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Very helpful at the start, after a few months they want to triple your plan with no added value, when asked about wanting to charge nearly a €1000 a month, they couldn’t justify what extraS they were offering and Instead go on about amazon using zoovu. This company want last long is this is how they treat their customers. They also charge you a flat rate for the month but lock you out of the software, very unprofessional.

Easy to use, interesting stats can be got

Can’t do much after set up, mobile needs a touch up, more customization

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Amazing!

We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.