Worldpay
About Worldpay
Worldpay Pricing
Contact Worldpay for pricing.
Starting price:
£19.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Worldpay
1 - 5 of 22 Reviews
Kavindu Githsara
Verified reviewer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Effortlessly Accept Payments with Worldpay
Overall, Worldpay is a reliable payment processing software that offers a wide range of options for businesses looking to accept payments from customers. Its advanced security measures and customizable options make it a valuable tool for businesses of all sizes. However, its cost and limited support may be drawbacks for some users.
PROSWorldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.
CONSNothing to complain but they have some limited customer support. They may not always be available when we needed.
Tyler
Media Production, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Worldpay User Experience
My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.
PROSThe layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.
CONSI use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.
Glenn
Retail, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Lousy Customer Service
NOTHING! They make it extremely hard to work with them.
CONSExtremely poor customer service. Shortly after starting with them, they changed their method of downloading monthly statements. They supplied no training or information about the change and treated us very poorly when they finally called us to help us thru the process. Now they notify us of a potential chargeback. We actually refunded the charge the day before we were notified. While attempting to give them this information on their website, they were requiring some information but weren't very clear as to what it was they wanted. It was a REQUIRED field in order to complete the submission. I sent several messages thru their website "contact" box and sent a separate email. Mostly all we got were auto-replies assigning case numbers. Once we were asked for more information about our company that was needed to help us. I supplied that but NEVER got another response. We cannot find a phone number anywhere to reach them. Now they have taken the money from our bank account even though we already refunded the customer!
Reasons for switching to Worldpay
Last company didn't follow thru on promises.
Mandi
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Helpful Syster
Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.
PROSWorldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.
CONSWhat we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.
Reason for choosing Worldpay
Worldpay went well with our system.
Josh
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
Needs to modernise
Not a terrible option but needs to catch up to the competition. If they can no longer compete on price they will be in trouble.
PROSIn the beginning rates were cheaper than any other provider.
CONSCustomer service is basically non existent and the payment portals both customer facing and internal are in need of an overhaul