Worst customer service ever!! I have to interact with a lot of similar organizations...ISN, Avetta, TPS, etc. etc. Veriforce/PEC does not return phone calls. Well maybe 1 time in 10. I currently have 3 messages in to them over the course of 2 weeks...no call back yet. Also, watch your bills. They send out bills that "oh, we didn't meant to do that" and they are grossly unfair in their pricing for certain circumstances. Clearly, they do not care if their clients are affected by the pandemic, because they won't help in any reasonable way. If you do not need this company, do not enroll!!!

The merger between Veriforce and PEC has made 2 so so companies even worse.

It is not user friendly. It is not intuitive at all. On the PEC side, it doesn't always notify you if something is rejected and when something is rejected, you have to call to find out why.

Unprofessional Poor Service No Standards Unethical lack of integrity

I liked it under Comply Works now its garbage

It was good under Comply Works now its garbage

They send you an invoice six months ahead. Which you can't really pay because you don' t know if you are going be working for that O&G company in six months! Especially these days. Then they proceed to call you and email you to death - to the point that I don't even read their emails and our receptionist screens the calls. Even my husband knows how bad they are from listening to our calls when we are at lunch, etc. Our Director of Operations apologizes to me UP FRONT when he has to transfer a call or an email - because he knows it is going to be an ordeal that ruins my day. Oh, and after sending the invoice and pestering the devil out of you about paying it MONTHS ahead of the due date, they decide to change the price on the invoice?! I have been doing accounting for almost 35 years and I have NEVER seen an accounting department run like this. I have NEVER received an invoice for a service and then had them decide to change the price - without there being additional work that requires it.

When it was just PEC they were mediocre, now they are just plain horrible to deal with. Like most, absolutely nothing comes to mind.

Not user friendly. And don't get me started on their "customer support" which is worse than the product. And their billing department is the worst by far! I deal with multiple safety reporting organizations, but this one is the worst in every department.

waste of my time and energy. if i was not forced to use this by one of my clients, I WOULD NOT EVER USE THIS

nothing at all. This is an absolutely useless system with horrible customer support

the verification process is ridiculous. You have to answer all of the questions. you have to detail where to find the answers. you have to upload your policy for every question. then they are so lazy that they want you to "lasso" each answer. they get paid for nothing. The customer service is horrible. i tried contacting them three days in a row. i was left on hold several times for over 30 minutes without response. i used the call back feature and they never called back.