DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

1,031 Reviews of DocuSign

 

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Software Advice Reviews (69)
More Reviews (962)

Showing 1-20 of 69

Carla from VTG
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved.

Cons

On the back end, in provides fields on a document, it wasn't very user-friendly and hard to accommodate the field space on a document. Plus I would like more training to understand all the functions of Docusign.

Review Source
 
 

Hanni from Health, Wellness and Fitness
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customer service is one of the worst I'm ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will not renew once my subscription is up

Pros

The core features are easy to use. Sending documents and signing is straight forward. Everything works until you run into a snag you have to deal with customer service

Cons

Customer service is handled oversees. Besides language barrier I also found it frustrating that ever inquiry results in hanging on the phone for at least 30 minutes, being put on hold forever, and ending the call without a resolution. Trying to understand why my logo was gigantic although my file size was below max requirements or understanding simple notification features turned into a day full of frustrations.

Review Source
 
 

Don from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Docusign is quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

Docusign makes signing things from my phone or computer easier than previous applications. I highly recommend this product.

Cons

There are few cons to be found about Docusign. I think newer technology scares older generations, maybe marketing towards those older gens would help because the new gens are already using Docusign.

Review Source
 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Great program that works really well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Absolutely great program with customizable or standardized signatures. Very efficient and easy to work with support should something go wrong.

Cons

Occasionally you get a blank for the signature that you have to reach out to support to resolve but they can do so quickly and over the phone.

Review Source
 
 

Madison from the ILRC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Quick, Easy, Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Docusign has been a huge help to our team. Our client files are easier to organize and it's much quicker to get paperwork completed with DocuSign as it is easy for individuals with any level of computer literacy.

Cons

The price tag is a bit high since we're a small nonprofit, but overall there aren't many cons. It would be nice if they added a feature to sense when a PDF form is uploaded with checkboxes already, though.

Review Source
 
 

Ben from International Neighbors
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

As a software sales company, docusign is a must. It helps you win business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With docusign you no longer have to hang up the phone and hope that your potential new customer will sign the contract. You can send the contract over, review it with them and have them sign while on the phone. I've worked at companies with/without docusign and have witnessed the shortcomings of not having it, along with the good fortune (in more sales) that comes your way from having it.

Cons

For as good as docusign is, there are definitely customers of older demographics that are fearful of the technology.

Review Source
 
 

WILLIAM from Homevisors Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don’t use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is widely used and has been around a long time. I didn’t like the product but I have to use 200 characters

Cons

They keep charging your card. They have horrible cancellation policies. Took me two calls after cancelling online to get them to cancel the account. I hope they don’t charge again next month.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 
 
Showing 1-20 of 962

Gracie from CDC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Saves you time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Docusign waster best thing ever invented. When we were in the process of buying our home we had so much paper work that needed our signature. Instead of taking time off work or traveling to the under writers office, we were able to sign paperwork via our email.

Cons

None what so ever. Who doesn’t want to save time? It made home buying for easy.

Review Source: Capterra
 

Brian from A-Room Studios
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

easy to sign legal docs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to sign legal docs fast. Used this when I bought a house and was very easy and fast.

Cons

None that I can think of. Maybe white list the email sends if they do not already do that.

Review Source: Capterra
 

Shun from University of Utah
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

good software for signatures

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software is easy to use. It makes signing documents very quickly and efficiently. Improves our work productivity.

Cons

I don't' have anything bad to say about this product.

Review Source: Capterra
 

Brittany from Safe Home Pro, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very user-friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

User-friendly, helps out for personal and business uses, quick and easy, never had any glitches!

Pros

Very quick and easy to use. I've never had any glitches or issues with the program.
It has saved me a lot of time for work and for personal use.
I have used this for contracts for B2B and also when purchasing homes through my realtor.
Sends straight to your email, easy to open, easy to sign, and quick to go through to the person on the other end. The contracts are also easy to update through this program.

Cons

I really haven't had any issues to note here. I have always had a pleasant experience with Docusign.

Review Source: Capterra
 

Marko from Redburst
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

No more papers! :)

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

If you need to sign a document this tool helps you with electronical sign.

Cons

I've seen no bad sides of it, love the way people developed this solution.

Review Source: Capterra
 

Shannon from SMatthews Designs
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Docusign is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love docusign because it makes sending and signing contracts with my clients a breeze. I have a virtual office so there are many of my clients I never meet face-to-face. I send them documents all the time that need to be signed and Docusign is what we use.

Cons

It pretty hard to fault this program when it is so important to my business.

Review Source: Capterra
 

OLIVIA from Words by Olivia
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Makes signing documents a breeze!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

DocuSign is detrimental to my contract process and my document exchange will clients for my business.

Pros

I love the ease of it. It's very user friendly. It is fast and gives multiple options for the visual look of the signature. It remembers my signing preferences and allows me to reuse this options each time I have to sign documents with makes it an even faster process. It makes it possible for me to work completely from home and without ever having to print and sign my contracts for clients.

Cons

There isn't really anything I don't like about this software. DocuSign works just as it claims.

Review Source: Capterra
 


December 2018

December 2018

Makes the legal process much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DocuSign makes it easy for us to get important documents signed quick. For a company that does a lot of business with people who are away from the office, we have found it to be a valuable tool in connecting everyone together.

Cons

No major red flags with this software. Overall very happy about it.

Review Source: Capterra
 

Nancy from Roaring Planet Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Important Feature

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We often send investment documents through email. We use this for that purpose a lot.

Cons

Not really sure of a particular downside.

Review Source: Capterra
 

Alana from Self Employed
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easy tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It made it easy for me to sign different contracts

Cons

I didn’t have anything with this product that I disliked

Review Source: Capterra
 

Jon from Child Developmental Services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Easy product to use.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We use this product to speed up our payment department.

Pros

This product is easy to set up and use. You are able to store signatures and use them as necessary.

Cons

There is nothing I dont like about this product.

Review Source: Capterra
 

Amber from HP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Buying a home

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s easy to use when signing documents from the comfort of your home

Cons

I have nothing negative to say about docusign

Review Source: Capterra
 

Arpit from Business Overhead Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We are fortunate to benefit from a free docusign subscription from a third party we work with. It is a priceless piece of software and the experience has been nothing but positive.

Pros

A very intuitive interface and the ability to save templates makes DocuSign the premier electronic signature package. Our customers benefit from a professional email with professional documents.

Cons

The ability to edit the envelope before it has been signed yet after it has been sent would be a welcome addition.

Review Source: Capterra
 

Preethi from All Faiths Food Bank
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very efficient specially for signing multiple paged documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent experience. Very easy to use.

Pros

I loved using docusign. It is very useful specially for signing multiple paged documents. Saves paper & Ink.

Cons

Nothing. I liked everything about it.

Review Source: Capterra
 

Ryan from Mcdonalds
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Super Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We've bought a couple properties using Docusign.

Pros

The ease of use is fantastic! It's also super secure.

Cons

Nothing really, I just hope it's as safe as they claim.

Review Source: Capterra
 


December 2018

December 2018

Easy way to get binding contracts sent and signed quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Positive experience which helps me close deals.

Pros

Ease of use & how professional it looks. It saves time closing deals because the recipient doesn't have to print out something and sign and scan. Instead all can be done via their device. It builds trust & looks good.

Cons

Not very generous with the free plan, only 3 signatures I believe but I guess it's fair enough. The prices quickly go up with tiered plans which put me off slightly.

Review Source: Capterra
 

Alexa from Fluid Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like DocuSign because it is easy to use and keep track of documents.

Cons

I have not had any issues with DocuSign.

Review Source: Capterra
 


December 2018

December 2018

Electronic Signatures!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love how this app allows you to send documents to those who may not be within reasonable distance or for those who are just always on the go. Having this software makes it easy to electronically sign documents.

Cons

I do not like the easy access of how the internet can have your signature, making it easy to copy other or even use this data for identity theft

Review Source: Capterra
 

Greg from Self Employed
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Best option for signing docs online

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Love the options, ease of use, and ability to save customizations.

Cons

I've never had a problem with this software.

Review Source: Capterra
 

Jen from Clearlink
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

DocuSign Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's so easy to send a document for a signature, it doesn't matter where in the world you are trying to get the signature from.

Cons

It can be a little strange for some of my older clients who don't trust the electronic signature services.

Review Source: Capterra