About DocuSign


DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.



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Supported Operating System(s):

Web browser (OS agnostic)

1,442 Reviews of DocuSign

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,080)

4 stars

(313)

3 stars

(39)

2 stars

(3)

1 stars

(7)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 1,442 reviews

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September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

A Must for Anybody Needing Signed PDFs Frequently

Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

May 2018

Spencer from Casago

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

I wouldn't be able to efficiently run my branch offices without it!

Pros

Before Dousign, my team would have to scan contracts to me, where I'd have to print them, sign off on them, scan them and email them back to my team members. It was even worse if the other parties to the contract also printed, signed and scanned them to us. By the time we were done you couldn't even read half the contract. I wish I could say we were early adopters because it would have made life so much easier. We switched to Docusign in 2012 and are happy to say we have never had any issues with the service. We are able to upload contracts into our online account, add in fields were we need initials and signatures with dates and simply email them to the parties involved. When everyone else has signed my team forwards the contract for my review and signature. You are able to select a signing order which is also important, after the first party signs the doc goes to the second signer to sign off on. Once the contract is executed all parties are notified and are able to download digital copies or print for their records.

Cons

I really have no cons with this product. It does exactly what I need it to do and it works flawless for us.

March 2019

SHIKHA from ApTask

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2019

Docusign-Ultimate tool for E-Signatures in the market

It has been an amazing and experience and I hope that it will amaze with their future developments.

Pros

I am an HR professional and have been using docusign for almost 5 years now. It creates a really smooth experience for completing the documents for my consultants electronically. Helps to avoid a lot of paperwork that one might have to go through in order to complete an onboarding.

It not only offers the option to sign the document but also offers various options that facilitate the completion of all tax and other government authorized and client compliance documents. I onboard almost 100 people in a month and to have a tool like this is life saver. It not only saves my time but is really practical for my employees as well. I am extremely happy with the overall product and my experience so far.

Recently we were able to integrate docusign with our in house software as well so it has solved all problem for our payroll department as well.

Their customer service is excellent and the turnaround time is minimal.

Cons

I have used other e-signature softwares in the market as well but this is by far the most successful one so I have no complaints so far.

June 2018

Valerie from Cloudsquare

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I've implemented and utilized docusign in my former role.

We increased the quality of our data, and decreased the time it took to get our clients to fill out applications. I loved that this was usable not only via desktop but also mobile and tablet. This was an easy solution to implement and the Salesforce integration does not disappoint.

Pros

I like the integration it has with Salesforce CRM. The functionality allowed anything entered within our Salesforce Opportunity to be entered in our one page application. If the client changed or added any of this information, once they signed and completed the document, the information was updated on the given opportunity. It was pretty easy to set up, and improved the quality of our data immensely. I loved working with the Docusign support team, they were intelligent, kind, and eager to help me. They never hesitated to jump on a screen share and follow up with me after our calls via email. It was great to work with them!

Cons

Some of our clients would get confused on how to complete their signature, sometimes they would sign but forget to click the complete button. This was easily amended by chatting with them over the phone and showing them how. Something that was annoying for us was that we actually created a custom javascript button to send the application, we had some requirements that the out of the box button did not fulfill. We created the custom button with an implementation partner, but any issues regarding the button itself were not supported by Docusign since it was custom. This was tough at times but since their support was stellar otherwise, I wouldn't dock them for it!

January 2018

Tony from Concentric

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Is your Company going paperless? Then you need DocuSign!

DocuSign is an electronic signature application that enables people to send, sign, and approve documents, materials, and transactions from anywhere and anytime using any device. This revolutionary platform is now the standard of electronic signature in the business world.

Pros

My company transitioned to paperless for all of our hiring needs. Since we transitioned we started using DocuSign for signing documents. The software makes it so easy to obtain signatures, there is no more need to print out forms and manually sign, then scan in. This solution gives you the ability to make any custom fields and change them in an instant. The Templating tool is also incredibly helpful since we often duplicate forms, we can now just plug in the information once and it does the rest for us, very helpful on long contracts. Other users don't need an account to sign which is convenient for our clients, and they automatically get a copy of the completed document, making compliance easy. Highly recommend if you need a secure way to e-sign!

Cons

I do not see any strong disadvantages of the product, but there is a range of substitutional products that can do the same functions at a better cost.

March 2018

Mike from James Publishing

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Great E-Signature Platform

If you're looking for an e-signature platform that does its job well and won't bog you down with unnecessary options, we would recommend DocuSign. It's been a workhorse for our agency and continues to provide good value for the money.

Pros

We use DocuSign for our attorney marketing agency and it does its job perfectly. It's incredibly easy to draft a document using templates, including the ability to brand everything with specific colors and logos. Our clients enjoy the straightforward nature of the completed document, giving them clear instructions on where to sign. The system has a handy dashboard that gives an overview of where our contracts stand: how many need action on our side, whether there are documents waiting for signatures from clients, and if any time-sensitive contracts are expiring soon. Additionally, there's a nice reporting tool built in with lifetime metrics like completion rate, send volume, and overall status. It's just powerful enough to provide useful measurements without being cumbersome or esoteric with stats that no one would be interested in.

Cons

The system functions as it should and we honestly haven't encountered many negatives with it during our day-to-day operations. I suppose if one were looking for super crazy customization features or intense reporting beyond the basics, then DocuSign might not be the right target, but we like it. There is also an easy way to submit feedback (and even a customer panel), so additional features are surely forthcoming.

February 2019

Jill from Reside Real Estate

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

A Tremendous and Vastly Trust Digital Signature Tool

I use DocuSign a few times a day, everyday and have ran into pretty much every issue you could have with DocuSign and nothing was ever something that didn't make sense or couldn't be figured out. I think it's a great and vital tool that will be on hand for years to come.

Pros

I love how easy it is to tag a document. I can go through a 200 page disclosure packet in 20 minutes or less. And having to correct anything is a breeze. I have been requested before to send a signature only via DocuSign in fact, when it had originally been signed via Digital Ink.

Cons

The only real issue I've ever had is that when I'm out and a document is completed, the full .pdf does not always come through. That can be a legal issue when it consists of the user having to login to a site to gain access to their documents. So to get around it, I email a copy of the .pdf to the client. If I'm out, I can't just send the document from the app to the client directly because it's not user friendly to put in all the different email addresses it needs to go to, and it doesn't stay in line with my email chain. It would be better if it were able to be opened in a Gmail app and then forwarded.

March 2019

Tim from RE/MAX

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2019

Great for a quick signature. A headache for more.

If you just want to upload a document and send it for a signature this is your product. It's the quickest and easiest! If you want more elaborate features or often forget your password and get locked out of sites this may not be your best choice.

Pros

If you want a quick signature this is your product. Upload, map, and send. It's really quick and really simple.

Cons

If you want a product to compete with Dotloop don't fall for their Transaction Rooms product. It's clunky, not intuitive, and just often doesn't work quite right. Also, because Docusign is so freaked out about security they don't allow me as the admin to help my agents to the same degree that Dotloop did. They require that they personally reach out to the Docusign help and I've found the Docusign help team often takes too long to get legitimate help from. More than once their product has had legitimate issues that it took me over 3 days to convince them that the solution wasn't' something simple and stupid like the cache on my computer.

February 2019

Cynthia from Conduent

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

February 2019

Sign Away

The main problem DocuSign has solved for us is being able to cut back on staff saving us money and being able to offer it as an option within SalesForce to get documents, that would have taken days to sign and scanned, done in a matter of minutes.

Pros

DocuSign has been a major solution for our platform, namely SalesForce. The integration is great and allows our clients the ability to instantly sign documents and allows our agents to close cases in a timely manner. Prior to DocuSign it was tedious to scan, print, send etc. and our backlog was required a team of members working just on documents and signatures alone. With DocuSign one agent can handle the task saving a small fortune in employment. There's no special training needed to use it, and we can send it within SalesForce and be done. Awesome platform and I was glad to see I could review this product.

Cons

If there is a negative to be had it is usually with the clients figuring how to use it. Our agents always gives a brief overview to ensure signing is quick and easy and it works. I really don't have a negative, its been a great add on for us.

December 2018

Brandon from Brandon Mushlin Creative

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

(SUPERIOR TRACKING) Industry Leader / There Before Everyone Else

As stated above, the fact they did the legal legwork to get this type of electronic signing service through the channels in the US and internationally speaks volumes. It allowed me to win cases that were necessary as I mentioned above. This alone saved untold amount of money, and the compliance aspect alone that does not exist with Adobe alone with the support is crucial. If the big banks, law firms, medical firms, and most likely goverment institutions are using it, you probably should to

Pros

I started using DocuSign when they first came out. They happen to have the best software approved across the world in most legal situations. Their tracking for viewers, time document viewed, IP address, number of times accessed on the document and those details were crucial to winning legal cases. This alone is far and above the superior tracking many other signing systems do not have integrated nearly as well as DocuSign. Additionally, the clients ease of use for signing has improved each year they have been around. It is my hand's down favorite.

Cons

The learning curve at first, the initial set up. I believe they did not offer support set up, and it is also the cost leader for more expensive document signing processes, however, as I mentioned above, when something has saved serious money and time by proving legal cases it makes sense. If you are a simple company you could get away with a cheaper service, but if you really want to make sure you have iron clad contracts signed, and tracked everywhere to cover your tail, this is the service. Make sure you set it up right from the beigning to use all the features. Failue to do so would result in not taking full advantage of the power it holds.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Paralegal Perfection

Very positive. I had implemented and suggested adding it to our firm and quickly became the new standard. It also reduced our supply and mailing costs.

Pros

I loved how easy it was to set up and explain. Often in the legal field it can be difficult to inform clients clearly of what is possible over the phone but being able to let them see contracts or other documents gave them an ease of mind. Additionally, if they were out of the area, it allowed them to sign quickly thereby reducing the lead time.

The user interface was incredibly appealing and easy to use, not just for the professionals, but for the clients as well.

Cons

There was a slight learning curve to uploading the documents and placing the fill lines appropriately but that came with time and practice.

There really was no downside to the software as a whole and I was surprised that more firms weren't using it at the time.

September 2018

Nathan from CareerSource Florida

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Good Solution for Digital Signatures

We moved from a paper-based system several years ago, where it could literally take weeks to get all the necessary signatures to execute a contract. Now we can execute a contract within minutes, and everything stays digital. We've gotten rid of paper files altogether! No more scanning to get copies of completed contracts to the various parties. Our customers love the system, too, because they don't have to mess with paper and snail mail--everything happens via email.

Pros

We use DocuSign for capturing digital signatures on contracts we run through Salesforce. It works well for capturing exactly who signed the document and when. DocuSign keeps a record of every transaction so it's easy to go back and retrieve the history, print the completed contracts, or save them elsewhere as a digital copy. It offers recipients the option of how their digital signature will appear on the contract. It's also easy to set up signature sequencing, so you can predetermine the order signatures are applied to a document. The administrative interface offers a lot of options and functionality.

Cons

Tech support has been hit and miss. The large number of options means the interface can be a bit overwhelming, especially when it's not accessed frequently and things are moved around, making it hard to use.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Easy for quick user experience!

Our overall experience is GREAT! We are so happy to have found a fast and easy solution for customers and representatives. We no longer have to wait a long time for service agreements to be signed- we can easily send it and they can sign it right away! Perfect!

Pros

DocuSign is very easy to use and makes it even easier for our customers to use! We need service agreements signed quickly to speed up shipping orders and this has been the best solution for our team. A lot of our customers aren't super tech savvy and its very simple for them to navigate and complete. I personally like that we can see in real time on our dashboard when it is signed and completed by a customer on their account. That automation is great! Definitely worth having and saves time for everyone.

Cons

I haven't experienced any negatives myself nor from customers. Some customers say they can't see the option to change signature style BUT that could be dependent on the device they are using. So really there aren't any major cons for me.

May 2018

Katie from Pescatore Cooper, PLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This software expedites the process of obtaining clients signatures that used to take days.

This has reduced the amount of paper and postage we spend since we can easily send documents for signature via email. It's also allowed us a quicker turn around in getting signatures back from clients.

Pros

It's incredibly easy to use. You can send documents out for signature one off or can create mail merge type documents that mass send to a group of clients. This software has significantly reduced the amount of paper we have to print and mail out. With a team account you can also manage users giving access to multiple staff making it easy for everyone to use.

Cons

The cost per envelope. It would be nice to have an unlimited plan that is affordable. We have run into issues with properly estimating the number of envelopes we will send out annually. Because of this, we have ended up paying for more overages then we would have liked.

December 2018

Kyle from Compass /

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Super fast, caters to multiple signing needs

Overall, DocuSign is crucial to my day to day work in real estate and it works so reliably. Our office loves how easy it is to set up documents, get initials, signatures, comments, and more.

Pros

DocuSign is incredible! I get notified the millisecond that all the signatures are there. When sending a document in DocuSign, the request can be sent to multiple people each with a tailored message. Not only that, but I can set a signing order, if I know the broker only wants to sign off when all the other parties have initialed. It's incredibly flexible in that way.

Cons

The only downside is that I wish DocuSign would "autofill" with the signature fields (i.e. whenever a document has a line for a signature, DocuSign could detect that and put in a box for the signature). Dotloop does this, so I know the technology is out there!

September 2018

Christina from Funtrackers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Very user friendly from the customer side

Contracts can be signed in an expedited manner without the need of fax machines or printers. No need to scan in a signature any longer or have a touch screen for the customer to physically sign the document with DocuSign. The mobile feature is ideal for life on the go. Being able to sign a contract on my phone and finish a business deal in the middle of a lunch is perfect! Then going to the bank and using the software to quickly open my new account without the banker printing out a booklet of paperwork made my heart happy. Loved that we are saving on paper and moving the process along in a much more efficient manner. Used the program twice in one day, both in sensitive financial manners and never did I feel that my information was going to be compromised. DocuSign has become almost part of our daily life in business.

Pros

- makes the signing of documents fast and easy
- secure way of quickly getting documents signed to close a sale
- can be done online or on a mobile device
- can sign documents without printing out several pages or a contract saving ink and paper
- no need for a computer since it is mobile friendly once set-up
- an email confirmation is immediately sent after the final signature

Cons

- customers tend to sign quickly and not read the agreements later arguing terms of contracts
- once the signature is signed the document moves quickly to the next signature instead of giving the customer the option to moving slowly through the document

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

DocuSign is the “Standard” But...

I really like DocuSign and the ease of use once I got accustomed to all their features. I think they could do a better job on managing signatures however. If you have multiple signatures it auto choose which one you should sign with based on how the name appeared in the document that someone may have sent you.

Pros

I like that DocuSign is well known and is the “standard”. When I sent my clients documents to be signed they don’t question the legitimacy of utilizing DocuSign. It’s recognized and most people have dealt with it. It’s also fairly easy to acclimate to sending documents, aka “envelopes” out for signature.

Cons

Someone new to sending out documents for signature likely is going to have some trial and error. It’s not crystal clear on what steps to take to get off the ground initially but DocuSign does a fairly ok job guiding you. I felt there could be a tutorial or a bit more in the way or getting started so you don’t send something out for signature incorrectly at your first go around. If you’re new to it, practice a few documents “envelopes” on some coworkers or yourself with an alternate email so you know how different options affect the process before “going live”.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

Makes Paperwork Easy

Pros

My company is new to Docusign when it comes to using it for all paperwork. This has been such a wonderful update for us. We are now using it on a daily basis for contracting new people to our company. There is no more missing paperwork when using Docusign. We are able to upload everything we need and edit it as needed for a fill in the blank option for anyone to fill out. It has cut back on time spent looking and uploading documents. We now have everything stored and using a lot less time and physical space to handle paperwork. Any time we have a new document to add to the company's roster, we can upload and edit as needed and there are NO excuses to why someone has not turned in their paperwork. Cuts out the excuses which is the best I could ask for.

Cons

Sometimes when editing paperwork we have to do a little extra work to make sure everything appears properly for filling out.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Experience has been excellent and effective. Very easy to use.

Very user-friendly and makes the application process very easy for our candidates. It has helped with the productivity of our team as well.

Pros

Sending applications is a breeze with DocuSign. If candidates are unable to fill out the application in our ATS, we can easily send them the application through DocuSign. It is very user-friendly and can be filled out any device. We have also been able to send out mass DocuSigns to hundreds of candidates at once, which has helped with the overall productivity of our team.

Cons

The system does not allow us to make the yes/no questions, with boxes to check, on the application required to fill out. This can make the process difficult because we then have to discuss each question with the candidates before we send them over to the managers.

December 2018

Guiliana from Brickell Law Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great software to sign electronically!

EASY TO USE AND FRIENDLY FOR CLIENTS WHO HAD NEVER USE IT!

Pros

The thing that I like the most about this software is that it is pretty friendly for all of our clients. We only have to set up the places where our clients need to sign and that's it, they receive an email an select the signature they want to use. As a matter of fact, we use this software every day for the signature of our engagement letter and we have been using the same program for years. It also allows you to keep a track of which of your documents have signed and which documents are still pending for signature.

Cons

I wouldn't change anything. It is very easy for us to set up the places of the signatures and it is also very easy to explain our clients how to use this software.