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Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.

Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.

Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.

Review issues with the most impact that are brought to your attention by AI-based recommendations.

Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.

Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.

Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

LongDescription

Commenting/Notes

User Research Analysis

Integration into Third Party Applications

Taxonomy Classification

Surveys & Feedback

Multi-Channel Management

Text Analysis

High Volume Processing

Text Fields

Customer Segmentation

Visual Discovery

Customer Service Analytics

Ad hoc Reporting

Sentiment Analysis

Knowledge Management

No-Code

Collaboration Tools

Natural Language Processing

Data Capture and Transfer

Data Import/Export

Graphical Data Presentation

Quantitative Analysis

Application Development

For Healthcare

Customer Experience Management

Statistical Analysis

Dashboard Creation

Multi-Channel Data Collection

Survey/Poll Management

Marketing Reports

Performance Metrics

Qualitative Comparative Analysis

Data Cleansing

Annotations

Predictive Modeling

Data Connectors

Data Discovery

Benchmarking

Ad hoc Query

Language Detection

AI/Machine Learning

Activity Dashboard

Predictive Analytics

Segmentation

Data Visualization

Interactive Reports

Data Blending

Chat/Messaging

Dashboard

Multi-Language

Customer Journey Mapping

Reporting/Analytics

Customer Profiles

Trend Analysis

Feedback Management

Customizable Dashboard

Data Analysis Tools

Boolean Search

Topic Clustering

Negative Feedback Management

Media Analytics

Tagging

Summarization

Third-Party Integrations

Self-service Analytics

Search/Filter

Customizable Reports

Visual Analytics

Drag & Drop

Process/Workflow Automation

Widgets

Mixed Methods Research

Single Sign On

Categorization/Grouping

Reporting & Statistics

Filtering

Multiple Data Sources

Data Classification

Pricing ranges from $550/month at the Basic tier for small teams with up to 10,000 records per year, to $999/month at the Pro tier for businesses with up to 20,000 records per year. Custom pricing is available at the Enterprise tier starting at $1650/month for our most advanced solution. Full pricing details available at https://www.keatext.ai/en/pricing/

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