Connecteam
About Connecteam
Awards and Recognition
Connecteam Pricing
Basic - from $29/month (billed annually) or $35/month (billed monthly) Advanced - from $49/month (billed annually) or $59/month (billed monthly) Expert - from $99/month (billed annually) or $119/month (billed monthly)
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Connecteam
1 - 5 of 326 Reviews
Maria
Religious Institutions, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Couldn't be happier with it!
Anders
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Fantastic time clock software with a ton of extra features
We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.
PROSIt is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-
CONSSometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.
Reason for choosing Connecteam
It has better prices and have a lot more work features.
Reasons for switching to Connecteam
It was easier to use and cheaper.
Vendor Response
Andres! Thank you so much for your amazing review! It's great to know you are happy with Connecteam and find it efficient for your business! Connecteam is an all-in-one platform. It means that it suppose to replace multiple tools businesses need to manage their team and have them all under one roof. What makes Connecteam different than other software, is the capability to build the app exactly to your needs, meaning activating and paying only for the things you actually need. That way, you're not being overwhelmed and not paying for stuff you don't need at the moment or at all! Because of that approach, each product in the platform has its own set of UI, capabilities, and settings options. And, of course, you have the main settings menu for all general options :) Hoped that helped clarify why things are built the way they are :) Thanks again for your review!
Replied February 2023
Andrew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Schoolhouse IT Review
Overall I am extremely satisfied with the app. We have been able to transfer several of our processes to the app.
PROSThe ease of using the time clock has been extremely helpful. We have been transitioning from using Google Sheets for time tracking and paper records for expense reports. The Forms option for digital record keeping has made the expense reports very easy and exceptionally convenient.
CONSAutomatic break transitions from Paid to unpaid after a time threshold would be great.I have run into issues with the built in camera feature in Forms.Having a way to break out vacation time and Holiday time together into different categories of PTO would be nice.Having a log of changes made to the timesheets for visibility and accountability would be extremely helpful.Setting dates to automatically give paid Holidays would be very convenient.
Reasons for switching to Connecteam
We would use Google Sheets for time tracking and relied on the honor system for keeping time. We also used paper receipts and a paper form for expense reports. Paper reports were unwieldy and we had an employee that we suspected of stealing time.
Vendor Response
Thank you so much for your review! We would be happy to address some of the things you've mentioned here: (1) In PTO, you can create policy types (i.e. categories) and under each of them you can create as many policies as you need with different names, rules, and assignees. (2) Under each timesheet, there are blue and orange dots that automatically explain what changes or edits have been made in that timesheet, by who, and when. If you refer to a general audit page for all edits in the timesheets, that's a great idea we'll pass forward to the product team. (3) Setting automated dates for holidays is on our roadmap already :) As for the automated transition of breaks and an issue with the camera in Forms - did you contact us regarding these two? If not, please reach out to me personally at chen@connecteam.com so we can connect and help. Thank you!
Replied May 2023
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed December 2022
Disappointed with the app after 14 months - issues are never-ending
Terrible experience, I wish we never used the software
PROSGood design, friendly customer service, courses and updates work well
CONSWe regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.
Vendor Response
Thank you for your feedback. It breaks our hearts to read your review, but we're not running away from responsibility. We do nothing else but create the best platform in the world to manage non-desk employees. In the past 2 years, our company has grown 20 times, customers and employees wise. Some parts of the system needed massive revisions in order to be able to support the radically increasing traffic, and sometimes it took longer than expected, and getting there wasn't smooth sailing either. Nothing I can say at the end of things could change what you have already experienced. What I can tell, is that there's a dedicated team of people that spend countless hours improving every bit of the platform, even through hard times. If you'd like, I'm available to listen and answer questions. As this review is anonymous, I can't reach you on my end as I don't have your contact details, but you can contact me at chen@connecteam.com and I'll reply back immediately. Thank you again ����
Replied December 2022
Faith
Printing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The UPS Store
Excellent, the support team is always available and can assist me with what I need.I would highly recommend this to any other companies, hence why we agreed to film the advertisement.
PROSAccessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/
CONSGetting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)
Reason for choosing Connecteam
The other system we looked into (can't remember the name), but the interface was not as easy to get around.
Reasons for switching to Connecteam
The time keeping system had fundamental flaws and I wanted a system that could allow us to keep better track of staff hours.
Vendor Response
Thank you so much for recommending Connecteam, Faith :) We truly appreciate your willingness to help us spread the word about how Connecteam helps businesses with a majority of employees that do not sit in front of a desk, to better communicate and operate their day-to-day :) As for improving the ability for users to accept multiple shifts at once, and making a better scheduling experience for admins in the mobile app - we completely agree and already have plans for those areas. Thanks again for everything :)
Replied June 2023