FOUNDATION
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Most Helpful Reviews for FOUNDATION
1 - 5 of 87 Reviews
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Project Management
It's been wonderful to implement a new software to our project management.
PROSThis software is great for keeping all documents relating to a project in one spot. It links all the items I use daily to the project so I don't have to store them on my computer.
CONSTook a little navigation to find where and how to get things in there. As well as the form making, but overall, not much I don't like.
Vendor Response
Thank you for your positive review and taking time to share your feedback with FOUNDATION. We are happy to hear our software is meeting your expectations and making life easier for you and your project management team. Let me know if you'd like to talk with someone about making those custom forms and reports easier for you. We are happy to help. -Robin, rmo@foundationsoft.com
Replied October 2020
Jacob
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great product with AMAZING customer service
We have had a great experience with Foundation, for our size business, it's perfect!
PROSThe software is easy to use, and customizable. It's simple, and customer service is Fantastic.
CONSI wish there were more standard caned accounting reports like TTM income/balance sheets and the ability to customize standard budget reports. More filtering criteria to run reports would be great.
Reason for choosing FOUNDATION
Because of ease of use.
Reasons for switching to FOUNDATION
It was bloated and difficult to use. Practically needed a PhD in ViewPoint to use, or spend a lot of money customizing. Their support team was very very very slow.
Vendor Response
Hi Jacob, Thank you for your positive review and taking time to share your feedback with us. We are happy to hear our software is meeting your expectations and helping to make life easier for you and your team. Let me know if you'd like to talk with someone about those reports. Let's see if we can make them easier for you to work with. We're happy to help. -Robin, rmo@foundationsoft.com
Replied April 2021
lou
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2017
Strong Program, lack of support and updates
There are better programs out there.
PROSThe program does it all besides estimating. Has a good system of checks and balances and everything is tracked so very hard for employees to cover their tracks. It does a lot well but everything has its hiccups.
CONSThere are several things I dislike about the product as it has so much potential to be 10x better yet they have no ambition to make it better. 95% up the updates released by foundation software are fixes to glitches or problems. Very rarely is there an actual new feature or upgrade to the program. There are several flaws with the program that would be easy to fix, which have been suggested but go unanswered. Such as the pages scroll very awkwardly, they jump at the end of the page onto the next page but not at the top of the page. Very difficult to review a report on the screen when it keeps going back and forth. Their support team must have a very high turnover as everytime I call I know more than the person who is suppose to be providing the support. To their credit they do go and get the right answer and get back to you but the typical resolution to a problem is 24 hours. For us 2 hours is a long time when your waiting on an important resolution such as payroll.
Vendor Response
Hi Al. We appreciate you taking the time to provide your thoughts on FOUNDATION. Honestly it is not what we expected to hear from you and are deeply concerned about your disappointment. We strive to produce the absolute best product and service for our clients, although we understand at times using new software can be frustrating. One of our training managers will reach out this week to coordinate a time that’s convenient for you and discuss your concerns in greater detail. We hope that you will take our call so we can work toward resolving any outstanding issues and make FOUNDATION a successful accounting investment for your construction business. We look forward to working with you.
Replied July 2017
Angel
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best Accounting Software for Construction Business
I feel like it pretty much has all the features it needs to run a construction business as far as accounting goes
PROSThat we can do AIA billing and. Certified payroll
CONSNot run on a cash basis and. Dry hard to change posted items.
Reason for choosing FOUNDATION
It has more features geared towards construction
Reasons for switching to FOUNDATION
More Features
Vendor Response
Hi Angel! Thank you for your great review. We're happy to hear you love the functionality of our software and are benefitting from our advanced AIA and Certified Payroll capabilities. We look forward to working with you and your team and providing you the quality product you expect for years to come. Don't hesitate to reach out if you need anything. Always happy to help. -Robin, Client Success Advocate rmo@foundationsoft.com
Replied October 2021
Fred
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
One stop shop
We have a greater control on our costs and profitability. It has been a game changer for our company.
PROSThe Project Management feature was a lifesaver for our company. Our previous software was unable to track the RFC. We are now able to monitor the outstanding requests with accuracy.
CONSThere isn't a feature that I do not like. The migration to Foundation was managed extremely well by the i education team. I was the only roadblock in breaking my all habits.
Reasons for switching to FOUNDATION
Foundation offered features that the software we were using did not offer.
Vendor Response
Thanks for such a wonderful review, Fred. We really appreciate the feedback. We are so happy to hear our software functionality and PM capabilities have made such a positive impact for your business. We will continue working hard to meet the needs of your team in both product and service. We look forward to great working relationship for years to come. Please reach out if you need anything. Always happy to help. -Robin, Client Success Advocate rmo@foundationsoft.com
Replied September 2021