TicketSearch
About TicketSearch
TicketSearch Pricing
TicketSearch offers customized solutions. Clients can choose from Basic, Standard, and Enterprise service levels with tickets starting at .30c.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for TicketSearch
1 - 5 of 13 Reviews
Stephen
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Outstanding Ticketsearch Company
Overall experience with Ticketsearch is a A+ (Great), no complaints.
PROSTicketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.
CONSWeekend contact, need to be more available 24 hours a day all week for companies that's open 24/7
Reason for choosing TicketSearch
Better operational system
Reasons for switching to TicketSearch
Ticketsearch has more products and better customer service
Vendor Response
As always, it's great to hear from you Stephen, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has urgent business critical issues and if required, elevate the issue to our TicketSearch engineers.
Replied February 2024
Eileen
Fine Art, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
TicketSearch for Everyone
We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.
PROSTicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.
CONSI can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.
Reason for choosing TicketSearch
We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.
Reasons for switching to TicketSearch
The company went out of business
Vendor Response
Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want.
Replied February 2024
John
Performing Arts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
A solid ticketing option
Excellent customer service. Excellent price.
CONSThe lack of integration with other platforms such as stripe and wordpress. The lack of overall automation. The sometimes un-intuitive user experience as an administrator.
Vendor Response
Appreciate the review John! For clarification, TicketSearch is fully integrated with Stripe including their credit card terminal for ease of online and walk-up credit card payments. Plus, TicketSearch integrates with a number of other payment gateways. TicketSearch takes integration requests from our customers seriously and requests like Wordpress are always considered for future integrations. Many of the box office processes are automated, like pre/post event emails, on-sale and off-sales for events and ticket types if the Admin sets up the automation.
Replied February 2024
Heather
Performing Arts, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Love it!
I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent.
PROSI looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.
CONSIt is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.
Reason for choosing TicketSearch
We chose TicketSearch as it had more of the features we needed for the events that we hold.
Vendor Response
Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again.
Replied February 2024
Matthew
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Client Service and Remarkable Customizaton
They really helped us open a new market with their excellent database and ticket ordering system.
PROSThe folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level.
CONSThere are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system.
Reason for choosing TicketSearch
Excellent presentation and a willingness to handle the individualized needs of our company. We never felt we were being sold a bill of goods or being pressured into something we didn't want.
Vendor Response
Thank you for taking the time to leave this stellar review of TicketSearch. Ticketing software can be challenging when it comes to the odd bug and we're happy to hear that TicketSearch has worked well for you. Thanks again for the positive feedback!
Replied February 2024