Purplepass Ticketing
About Purplepass Ticketing
Purplepass Ticketing Pricing
SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE * Gustlist - FREE * Free tickets - FREE * Phone orders - FREE * Shipped orders - FREE (Customer just pays shipping) * Building seating maps - FREE * Volume discounts available * License pricing available as low as $0.35/ticket CREDIT CARD PROCESS * Online sales - 3% * Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL * Thermal Tickets: $0.10/ticket * Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS * No signup fees * No monthly/annual fees * Equipment may be provided for free
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Most Helpful Reviews for Purplepass Ticketing
1 - 5 of 224 Reviews
Gregory
Verified reviewer
Music, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
FTMP Events
Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).
PROSLow fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around
CONSOnly thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html
Vendor Response
Gregory, Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown. The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines. So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the lower right. We are here to help!
Replied November 2018
Judy
Arts and Crafts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Ticket Reservations and reporting for 8 theatrical shows
I used another service for years. They stopped providing any phone support and the payments were very late if at all. I stopped using them and looking for an alternative. This service fit my needs perfectly. I did look at two other services but the cost and complexity were greater. They also give a discount for Non Profit Organizations.
PROSFirst and foremost the support staff was wonderful. Their response was almost immediate. They assisted some of our patrons over the phone. They also solved a problem I created immediately when I asked what had gone wrong. The product is almost self explanatory if you have used any other ticketing service but much easier to use.
CONSThe way I setup our Festival Pass was cumbersome. It was more a lack of knowledge about the way it worked than the syst3em itself. I'll work closely with the support staff next time to get it exactly right.
Reason for choosing Purplepass Ticketing
For all the reasons stated above. Support, Coat, Ease of Use and Reporting. I am so glad I made this choice.
Reasons for switching to Purplepass Ticketing
Total lack of support both for patrons and staff.
Trina
Events Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
UB Graduation Ceremonies
Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process
PROSMonitored how many students and their guests were interested in attending graduation
CONSNot able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event. Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.
Reason for choosing Purplepass Ticketing
Easy to set up the event in the beginning stages
Vendor Response
Thanks for your feedback! I've looked into this for you and it sees the heart of the problem was students were trying to use other student's IDs to get more graduation tickets. In this case, the solution is to simply use something other than the student IDs to authenticate the students. This could be email addresses, phone numbers, mailing addresses, or combinations like student ID + Zip code. There are many solutions for mischevious students. I will make a note on your account and for next year, we will work with you to come up with a more robust authentication ID that other students can't try to game.
Replied May 2022
Stephen
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Stephens Purplepass Review
We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!
PROSSince I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!
CONSI don't have anything to complain about!
Reason for choosing Purplepass Ticketing
I didn't understand Eventbrite and they didn't offer what I though I neede to succeed!
Reasons for switching to Purplepass Ticketing
This way saves $ and aided us tremendously throughout the pandemic!
Anthony
Wine and Spirits, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Provides everything we need for large festival management and ticketing
PurplePass works hard to ensure their product is successful and competitive. They are constantly seeking to improve software in ways that other ticketing companies overlook.
PROSThe team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!
CONSWe had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.
Reason for choosing Purplepass Ticketing
Purplepass was able to provide what we needed. This allowed us to focus on our business - not on technology to sell our product/service.
Reasons for switching to Purplepass Ticketing
Competitors customer service was lacking. Once we started creating revenue for them we were soon forgotten.