About Alert Stratus

Alert Stratus by Fieldpoint Service Applications is a cloud-based project management and field service solution built upon the Microsoft Dynamics CRM platform. Alert Stratus gives growing service-based companies control over the customer lifecycle, from initial project installation to ongoing management, preventive maintenance, resource scheduling, workforce management and field operations. 

Each project begins with a quote and is expanded as the project progresses to include all necessary job costing and scheduling features. Appointment and Service Activity modules account for the cost of time and labor and can incorporate this information into the billing cycle.

Graphs help users visualize project margins and costs at different phases of projec...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Alert Stratus

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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October 2016

Greg from Comm-Works

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Great Product - Provided by a Great Team!

We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

Pros

Flexibility Customizable toolset Great implementation/support team

Cons

No cons - they have always been quick to resolve any issue we experience.

December 2016

Missy from Bailiwick

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Very Extendable

We are currently on Alert by Field Point, with plans to move to the new platform Field Point. Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business. Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion. In conclusion, Alert has been an important part of our service engine as we continue to grow

October 2016

Tami from ConvergeOne, Inc.

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2016

I have used it with two companies and would recommend for any service organization

I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

Pros

The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.

Cons

Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

October 2016

Sharon from Convergeone.com

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

FieldPoint Team is the best!

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.

Pros

Ease of use, simple to configure and customize. Support team is always available and willing to assist

Cons

Needs a UI query tool for users to pull quick data sets.

March 2018

brennan from total tool supply

Company Size: 201-500 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

very fast and friendly.

it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier

Pros

I like that it is so easy to keep track of the jobs that we are working on. I like that there is a lot of options to create a paper trail. it helps when I can go back and check on customers questions

Cons

at times it seems to freeze up and then I have to backtrack to be able to get back into what I was originally working on.

October 2016

Brian from Kraft Power Corporation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Fieldpoint Alert Implementation

We started working with Fieldpoint at the beginning 2016. Zeeshan, the Fieldpoint Consultant, was extremely helpful and knowledgeable at all stages of the implementation. The high level of customization in Fieldpoint, around Fieldpoint\GP Integration and Mobile App made all the difference in our day-to-day routine. Our Techs in the field love using Fieldpoint Mobile App to enter their time, capturing customer signatures and completing PM Checklists. There is also an extended ease of creating Preventative Maintenance service calls in batches, scheduling appointments and quicker invoicing.

October 2016

Jeff from CFRLTD

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

Field point Alert

Field point has unmatched field service expertise, they supported us through all stages of the implementation, integration and education. The software is easy to use and was easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely recommend this software.