Commusoft Software


 

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.

 

Commusoft - Dashboard
 
  • Commusoft - Dashboard
    Dashboard
  • Commusoft - Engineer diary
    Engineer diary
  • Commusoft - Record job information
    Record job information
  • Commusoft - Enter survey details
    Enter survey details
  • Commusoft - Custom certificates
    Custom certificates
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

43 Reviews of Commusoft

Showing 1-20 of 43

 

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Dean from Aura Gas Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The instant access for back office staff to all the details, certificates and pictures for the job is a massive plus allowing us to sign off and invoice same day, saving lots of chasing around and rounding up of paper forms.

Pros

Ease of use and diary management functionality, good reporting features

Cons

Some basic functionality is tricky to access, slow to recognise faults in system when highlighted.

Review Source: Capterra
 

James from Ledi Plumbing & Heating
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Efficenct software with fantastic training

Ease-of-use

Functionality

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Just helping me to be more organised with jobs, customers and engineers. There will be no more forgotten jobs not invoiced or time wasted making unnecesary trips to jobs without the correct information of what we're going to. Can't reiterate enough how much I enjoyed the training with the customer representative. She's a credit to your company.

Pros

This software is very user friendly after training and I believe this will really make a massive difference to our efficiency in getting through jobs correctly, efficienctly and with enough detail to help with future jobs down the line. The training I received from one of the customer's support was genuinely quite inspiring working alongside someone so efficient, helpful and knowledgeable in her own field and It's helped inspire me to be more on the ball in my own business. Having everything to do with the business at the touch of a button is going to be the biggest help this business has recieved in the decade we've been going. It's also a massive help it being so easy to link with sage.

Cons

There's nothing I don't like about this software, it's fantastic.

Review Source: Capterra
 

Tracy from CentraHeat Heating & Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Commusoft v3 to v4 migration

Ease-of-use

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Commusoft is at the core of our business - the diary is at the heart of every job, every day.

Pros

Much-improved features and design compared to v3

Cons

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.

Review Source: Capterra
 

Lynn from G.W & E. Wright Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

This software is easy to use, and the email support when needed is very prompt.

Ease-of-use

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Easy to keep track of jobs and check on worker's progress, also our customers have commented they really like the reports we send as they know straight away when job has been completed and they look very professional

Pros

Allows me to send professional looking reports to our customers and keep them informed through the whole process up until completion.

Cons

It is a bit long-winded when adding new customers and jobs on the system. The reports are not suitable for what we need.

Review Source: Capterra
 

Matthew from Obriens Range Cookers

August 2018

August 2018

Commusoft has totally changed the way we run the company for the better.

Ease-of-use

Functionality

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Pros

The system has been one of the factors to help us grow the company by 18% in the forts 1/4 of 2018/2019. The seamless communication between office and field team is amazing.

Cons

At the moment there is nothing that we dont like about the system, and every change/update is for the better.

Review Source: Capterra
 

Hayley from West Country Plumbing & Heating

July 2018

July 2018

Extremely helpful, relevant and worthwhile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The features and the fact that Commusoft are always on the ball in terms of industry knowledge and practices.

Cons

Sometimes solutions are generic but in general they help us way more than hinder us so this is not really a criticism.

Review Source: Capterra
 

Lisa from A & S Kingdon Ltd

July 2018

July 2018

Brilliant way of teaching, not just software but business consultancy

Ease-of-use

Functionality

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Customer Support

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Pros

1 - Everything is searchable and anyone in the business can gain access to it.
2 - Removes paper!

Cons

Its a big scary plunge to start with removing paper.

Review Source: Capterra
 

PJ from WPJ Heating

July 2018

July 2018

Epic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Everything! Its ease of use. Its many functions. All the certificates that can be used and easily sent to our clients. the reporting is improving all the time too.

Cons

Finding out how amazing it is has taken too long, and knowing all the bits and bobs it does. There is still far more to learn and implement to make our business as efficient as possible.

Review Source: Capterra
 

Vince from Dorset Plumbing

July 2018

July 2018

Excellent software makes our job so easy and really couldn't imagine life without it

Ease-of-use

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Pros

Easy to use the automatic service reminders are brilliant as the software is generating its own work so in effect paying for itself, the level of support is also great.

Cons

There is nothing that I do not like about the software. I do wish my competitors didn't have it though

Review Source: Capterra
 

John from McCusker ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very good, Customer Support showed a lot of patience and give me a good insight into system

Ease-of-use

Functionality

Product Quality

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I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional!

Pros

Being able to keep a good management on my customers and employees also keeping an eye on invoices and reminders . The training received was excellent

Cons

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help

Review Source: Capterra
 

David from ALS Locksmiths.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very good in general

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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efficent use of time and reduced paperwork

Pros

diary function is great and very easy to view the information .

Cons

The parts system seems to very long winded to use, unless I am doing it wrong? We are using Xero at the moment as it is easier and much quicker. Any help on this would be great?

Also we dont have phone support, but maybe this is due to cost??

Review Source: Capterra
 

Chloe from GA Services SW Ltd

June 2018

June 2018

I have had a great experience so far with Commusoft. The system offers everything we need and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The ability to deal with everything in one place - jobs, notes, customer records etc. Also, the real time updates and diary.

Cons

Some of the processes are slightly long winded and I'd like it if the invoices and customers linked automatically with my accounting software.

Review Source: Capterra
 

Raj from All 3 Ltd

June 2018

June 2018

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that.

We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

Review Source: Capterra
 

vince from SEA (Scotlands Energy Assessors)
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great software improving all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

reduce time in office, keeps business jobs and finances in order

Pros

i like the professionalism of the software and how you can tailor it to your needs on most aspects, the fact it takes saves me in the office lots of time doing emails and reminders keeping my business running smoothly

Cons

i find some of the certs are a wee bit overcomplicated at times and the software does take a while to navigate around at times however i would state i have never really had the time to get to know this system 100% of the facilities it can offer and i would think i only use it to 60% of its full capacity

Review Source: Capterra
 

Brian from Heating South West

May 2018

May 2018

Professional from the start, Commusoft have got a great product backed up by a very thorough team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

Cons

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

Review Source: Capterra
 

Amy from Young Gas and Oil Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Professional more organised business.

Pros

Great potential to help us to streamline our business, looks professional and excellent support for when needed.

Cons

Nothing as yet, as this is my first week on the new version of commusoft. The search bar on th old version frustrated me, how you it wouldn't just search any word.

Review Source: Capterra
 

Luke from Ableforce

April 2018

April 2018

5 star service and 5 star software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

We have been using the software for over 3 months now and I can't believe how using Commusoft has transformed my business, I honestly couldn't go back to the spreadsheet. As a company, we save many hours a day by the automation process alone. The training we received was 5 stars and went above and beyond to ensure we were using all the functions the software has to offer as there are so many, not being very computer illiterate I managed to pick up the software within a few days even my customers like it with the job reports, custom certificates and constantly being able to report on a job progress without keep phoning the engineers, will even send a report to the customer to advise my engineer is on the way. They are always working on the system as well coming out with new updates and features.

Cons

I cannot find anything at the minute, if I was to be picky it would be the need to clear cache once a week as we keep forgetting but this is only due do the team at Commusoft adding new features which in my eyes is a bonus.

Review Source: Capterra
 

emily from M Crawley Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

As a new business just setting up, this has made our processes so much easier and straightforward.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

its ease of use and the endless possibilities that we are yet to explore. Everything has been thought of and the ease of use from tablet or mobile is key for our business

Cons

Maybe sometimes a little too complicated but good to have a thorough work flow.
The manipulation of images is not ideal when setting up headers and footers..

Review Source: Capterra
 

Natalie from A&G Group

April 2018

April 2018

Huge help in making us more efficient. Customer support is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Value for Money
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Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout.

We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software.

The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this.

Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Review Source: Capterra
 

Jules from RSL Services Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very good customer service throughout

Ease-of-use

Functionality

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Value for Money

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the debtor chasing will be a lot easier

Pros

Whilst the software is good, it does take a little getting used to as the user interface is drastically different, however the customer service is so good, in particular, that there is no need to panic. However long it takes, her main focus is to ensure you have the best use of the software

Cons

Really that the user interface is quite different, but again that doesn't matter when the CS is so good. Once you get an idea of the work flow, it becomes apparent the way in which you should approach each part of the software

Review Source: Capterra