Commusoft Software

4.66 / 5 (73)

About Commusoft


Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

73 Reviews of Commusoft

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(51)

4 stars

(19)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 73 reviews

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March 2019

Chris from Aurora Heating Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Wow!!! This is not a software update this is a supercharge of an already great system.

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more. My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive. Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!! Thank you, Thank you, Thank you!! Keep up the excellent work!!

Pros

It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft.

Cons

I've run out of space so as there are no negatives Ill continue with the Pros:
I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date"

In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!!

August 2017

Angela from W Williams Plumbing and Heating Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

An incredible learning experience the whole process has been conducted efficiently and smoothly.

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

January 2019

EJ from Ultra Building Services Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent diary software

Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved.

Pros

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

Cons

One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job.

Response from Commusoft of Commusoft

Replied January 2019

Hi EJ, Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time. With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :) Thanks!

October 2016

Daniel from Furness Heating Engineers Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Could not live without it now.

After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already. Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company.

Pros

Ease of use
Features
Service reminders
Job information is easy to find
Saves a lot of man hours.

Cons

Maybe a simpler to use mobile app - also some sort of small safety check form when signing off jobs
The system can be a bit slow from time to time but nothing serious.

June 2018

Raj from All 3 Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Pros

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that.

We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

November 2017

Dalveer from Double Safe Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

The latest version of Commusoft has given my business and working day a breath of fresh air

I can run my business and be a gas engineer and electrician all from one place and enjoy doing it.

Pros

The ease of use, the functionality and endless updates with great support.
I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

Cons

I can't think of anything from the top of my head, the software and support so far has been great.

November 2018

Lawrence from DB Heating Limited (DEVON)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great product, forever evolving and moving forward with our expectations

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Pros

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Cons

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

November 2018

John from MPHG Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very powerfull app

We have been on board nearly 2 years now and have never looked back.Very happy with the software and service received.

Pros

We love the way Commusoft integrates with Freeagent, our accounting software. The work stream optimisation is a great feature as it makes us so much more efficient in booking jobs close together by area. The tracking feature is great enabling us to see where our engineers are at all times enabling us to be more agile for reactive work.

Cons

Not a con really, but it almost has too many features, certainly more than we will ever use as a small business,and it's sometimes difficult to keep up with the weekly new releases but as we grow I am sure it will give us better insight into how we are performing as a company and as individuals and where we could do better.

November 2018

Elizabeth from DB Heating Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

About Commusoft

Pros

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Cons

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

May 2018

vince from SEA (Scotlands Energy Assessors)

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great software improving all the time

reduce time in office, keeps business jobs and finances in order

Pros

i like the professionalism of the software and how you can tailor it to your needs on most aspects, the fact it takes saves me in the office lots of time doing emails and reminders keeping my business running smoothly

Cons

i find some of the certs are a wee bit overcomplicated at times and the software does take a while to navigate around at times however i would state i have never really had the time to get to know this system 100% of the facilities it can offer and i would think i only use it to 60% of its full capacity

March 2019

Hannah from JD Services Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Migration from V3 to V4

I've barely touched the surface with version 4, it is much more complex than version 3, though not in a bad way. I'm looking forward to creating full supplier and parts lists, to make things more straight forward for my engineers. Once you get the hang of it, it really does streamline your business. The support from the team at Commusoft is second to none. They are extremely friendly, knowledgeable and can work with very vague descriptions of issues from people like me, who isn't sure of the correct terminology for the software. If you're wondering whether you're brave enough to take the leap to version 4, do it!

Pros

There are so many great new features. The widgets make things easy to find. The Company and Software settings are set out clearly and again, are easy to use. The Help section has advice for anything you may have an issue with. Its very transparent, I find it easy to navigate and I'm not a very tech savvy person.

Cons

I am disappointed that the ability to merge and change customer types has been taken away. However there are alternative routes to make this less of an issue.

Response from Commusoft of Commusoft

Replied March 2019

Hi Hannah, Thanks for your review - we appreciate the feedback! We're glad you're getting on well with v4. Regarding changing customer type, you can do that from the 'Advanced options' section when editing a customer. Should you need assistance, please don't hesitate to reach out to support. Thanks!

May 2018

Brian from Heating South West

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Professional from the start, Commusoft have got a great product backed up by a very thorough team.

Pros

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

Cons

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

November 2017

Phil from PCL Heating & Gas Engineers Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

October 2018

Carly from South East Heating Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Commusoft Review

Pros

-Easy to find new features
-Always new updates and features being added
-No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service

-Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Response from Commusoft of Commusoft

Replied November 2018

Hi Carly, Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.

November 2018

Jodie from Daniel's Locksmiths

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Happy user

Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions. I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Pros

Once you get to grips with it, it is very simple to use
The software has always been reliable
The changeover from V3 to V4 run very smoothly
Customer support are very quick and efficient

Cons

Invoices cannot be edited once sent
Addresses cannot be edited

March 2019

Rosey from CMC Electrical (Scotland) Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Excellent Migration

CommuSoft allows us to keep track of all our jobs, both ongoing and completed. The history is always there to look back on to see how long we were at site previously, if required. This has been especially good for us when returning to carry out testing etc, which is only done annually or 5 yearly. Overall a good package to use.

Pros

The software is easy to find your way around, but should you need assistance, there is always help available.

Cons

There is nothing that comes to mind about the software that we don`t particularly like

January 2019

Moira from HRHislop.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Version 4 useability

The team are very quick at getting back to you if you have a question, and if you need anything tweaking on the software to suit your needs they are happy to look in to and adapt it if it's possible. Really excellent customer service.

Pros

Lots of good features to manage the business as a whole in one place - including linking the accounting software for workflow.

Cons

Some ways of doing things can be convoluted, and in version 4 they no longer manage staff holidays which previous versions did.

October 2016

Perri from Bishops Property Services Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2016

Getting to grips with Commusoft

Entering new customers onto the system works well and booking in estimates onto the calendar. I like the ease of booking jobs on the system and the fact that our workmen have access to information about the job and the customer, including the make and the model of appliance they are going to repair/service/replace. The sending out of service reminders is extremely helpful, but it would be helpful if there was the option to send a reminder to just one customer, not the whole group for that month. Creating invoices works very well, being able to email them out to the customer upon completion of the work. This system is being improved and we are happy to be part of trialing the new software, which hopefully with fix some of the things that we have asked for.

Pros

I like booking in jobs.

Cons

I don't like that you have to click boxes to see information about a job, ie, diary events.

April 2018

Natalie from A&G Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Huge help in making us more efficient. Customer support is fantastic

Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout.

We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software.

The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this.

Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

April 2018

Luke from Ableforce

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

5 star service and 5 star software

Pros

We have been using the software for over 3 months now and I can't believe how using Commusoft has transformed my business, I honestly couldn't go back to the spreadsheet. As a company, we save many hours a day by the automation process alone. The training we received was 5 stars and went above and beyond to ensure we were using all the functions the software has to offer as there are so many, not being very computer illiterate I managed to pick up the software within a few days even my customers like it with the job reports, custom certificates and constantly being able to report on a job progress without keep phoning the engineers, will even send a report to the customer to advise my engineer is on the way. They are always working on the system as well coming out with new updates and features.

Cons

I cannot find anything at the minute, if I was to be picky it would be the need to clear cache once a week as we keep forgetting but this is only due do the team at Commusoft adding new features which in my eyes is a bonus.