Salesforce Field Service
About Salesforce Field Service
Salesforce Field Service Pricing
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Field Service Software
Most Helpful Reviews for Salesforce Field Service
1 - 5 of 22 Reviews
Alexis
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Salesforce is Winning!
Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
PROSI absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
CONSSalesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Field Service Product with a lot of depth
We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
PROSI self-implemented so the ability to quickly extend the package with flows was great
CONSIt took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
Reasons for switching to Salesforce Field Service
Native Salesforce and access to standard objects
Jerry
Construction, 51-200 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2020
BEWARE, This is not a stand alone product, it was developed to enhance Salesforce
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
PROSThe sales and marketing team promised that this software would solve all of our issues and problems.
CONSWe were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
Reason for choosing Salesforce Field Service
Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.
Reasons for switching to Salesforce Field Service
We were looking for more customization and reporting
Christopher
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2023
SF Field Service use
Positive thus far. Needs more customization but positive
PROSPlatform to support our team interactively
CONSPresentation could be better on the gantt
Reason for choosing Salesforce Field Service
Support and customizable options available
Reasons for switching to Salesforce Field Service
Did not allow robust performance for ops needs
Venkanna
Verified reviewer
Consumer Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
One-Step solution
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
PROSI like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
CONSTo me this is the perfect app and I don't have any complaints regarding this app .