About GorillaDesk

GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access.

GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices.

Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users ar...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

220 Reviews of GorillaDesk

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(189)

189

4 stars

(27)

27

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 220 results

May 2019

Jeremy from Spidermen Services

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

They have got this right !!!!!

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Reasons for Choosing GorillaDesk

Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry.

January 2020

Tawndra from Rusty's Bug Stop

Company Size: 2-10 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Lifesaver

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Reasons for Choosing GorillaDesk

The simplicity of it. Didn't have as many bells and whistles, but was just what we needed.

October 2019

David from Along Came A Spider Pest Control

Company Size: 1 employee

Industry: Chemicals

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2019

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros

Nothing about this software works, it’s very cheap. I do not recommend it.

Cons

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

September 2020

Trudy from KC Pest Control

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best pest control services software

Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

Pros

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost

Cons

Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved

Reasons for Choosing GorillaDesk

Cost, desired functionality no there, mobility function not available

December 2019

Jeff from Nukingstreet Pest & Wildlife Control LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best option for pest control software

I do not feel like I am just a number. GD continues to grow and adds features to their product.

Pros

Ease of use, customer service their updates were actually useful.

Cons

Doesn’t have all the bells and whistles

Reasons for Choosing GorillaDesk

The sales were very pushy and their plans reminded me too much of PestPac.